--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Process Mining release notes for upgrades from Australia to Brazil # Combined Process Mining release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Process Mining Release Notes for Upgrades from Australia to Brazil This consolidated release note guide helps ServiceNow customers understand the key updates and enhancements available when upgrading Process Mining from the Australia release family to Brazil. It combines cross-family information to prepare you for new features, changes, deprecations, and important upgrade tasks specific to Process Mining functionalities. Show full answer Show less ## Key Features Introduced * **Australia Release Enhancements:** * Parallel processing of ServiceNow Playbook data enables detailed performance evaluation and optimization of Playbooks. * Improved process step filters and enhanced rule-based findings unlock new optimization scenarios. * Intent and Activity analysis via Now Assist summarizes human agent tasks and sequences to identify improvement opportunities. * Ability to create Process Mining projects using Agentic AI logs and integration with Task Mining to analyze user workstation activities, uncover inefficiencies, and identify automation potential. * Introduction of new automated findings such as Extreme Duration, High Touchpoints, Extreme Touchpoints, and Slow Duration to detect specific process inefficiencies. * Multidimensional project filtering and evaluation projects for security operations to analyze incident workflows and identify improvement areas. * New views in the Platform Analytics workspace to focus on relevant activities and support multidimensional maps. * **Brazil Release Enhancements:** * Meter-based usage guardrails and controls help manage entitlement usage, preventing unexpected overages by validating and capping projects before mining starts. * Enhanced Playbook projects support trigger record-based breakdowns, recency filtering, execution-time histograms, and variant comparisons for deeper insights. * Improved evaluation project experience with guided onboarding and scoped personal evaluation projects for HR and Security Operations users, eliminating the need for administrator impersonation. * AI-assisted process configuration generates field values and maps states to stakeholder responsibilities, streamlining setup. * Direct launch of Process Mining projects from any ServiceNow workspace and project sharing with edit rights improve collaboration and accessibility. * Contextual naming for Task Mining projects launched from Process Mining enhances traceability of improvement opportunities. * Support for multiple templates per table and preset filters for transitions accelerate configuration and filter creation. * Introduction of three new system properties to manage usage and workspace navigation effectively. ## Key Changes and Deprecations * Automated finding names updated to include "Transition" for clarity. * Role names shifted from "optimization" to "mining" to better reflect functionality. * Content packs now auto-accessible when corresponding plugins and tables are active for several ServiceNow applications, including ITSM, CSM, HRSD, Security Incident Response, and more. * Deprecated features include removal of the requirement for the now.assist.creator role when accessing Now Assist features (provided Process Mining skills and project access are granted) and deprecation of Automation Discovery for new instances (supported in Australia release). * Two APIs deprecated in Brazil: promin.api.allownorolemining and promin.api.autoshareprojectwithcreator. ## Upgrade and Activation Notes * Process Mining is available by default in both Australia and Brazil releases. * Pre- and post-upgrade tasks are recommended to ensure smooth transition; no additional browser, localization, or accessibility requirement changes were introduced. ## Practical Benefits for ServiceNow Customers * Enhanced ability to analyze and optimize business processes using Playbook data, Agentic AI logs, and Task Mining integration. * Improved governance over usage and costs through meter-based guardrails. * Faster and more accurate process configuration with AI assistance and multiple templates. * Better collaboration via project sharing with edit rights and contextual project naming. * Ready access to best-practice content packs and evaluation projects tailored to specific business areas like HR and Security Operations. * Clearer visibility into real process workflows, bottlenecks, and automation opportunities across humans and AI agents. Consolidated page of all release notes for Process Mining from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Process Mining release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Process Mining to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-processmining-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Process Mining. {#dfrn3-processmining-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Parallel processing for playbook data introduced](https://www.servicenow.com/docs/access?context=export-to-playbook&family=australia&ft:locale=en-US) : Analyze ServiceNow Playbooks, including their stages and individual activities using Process Mining. This capability enables Playbook authors and business process owners to do performance evaluations and optimize Playbooks. [Process Step filter (Previously Transition filter) \& Rule-based Findings enhanced](https://www.servicenow.com/docs/access?context=rule-based-builder&family=australia&ft:locale=en-US) : Unlock new use cases and drive better process optimization outcomes through the enhanced process step filter and rule-based findings. [Intent and Activity analysis available with Now Assist](https://www.servicenow.com/docs/access?context=now-assist&family=australia&ft:locale=en-US) : Efficiently summarize (human) agent tasks and their sequence in relation to problem types so you can pinpoint areas for improvement and take concrete actions to optimize your processes. [Mine Agentic AI logs](https://www.servicenow.com/docs/access?context=set-objectives&family=australia&ft:locale=en-US) : Create a Process Mining project on Agentic AI data logs by selecting the designated source from a readily available template. [Integration with Task Mining](https://www.servicenow.com/docs/access?context=task-mining&family=australia&ft:locale=en-US) : Gain insights on the time the workstation users spend and how they accomplish tasks by analyzing their activities. Uncover inefficiencies, standardize best practices, and identify automation opportunities. You can create a Task Mining project from Opportunity details page and Analyst workbench of Process Mining. [New automated findings introduced](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US) : Use the following automated findings to identify improvement opportunities where records follow specific patterns: * Extreme duration (Node): Identifies patterns where records stay in a step for a significantly longer duration than usual * High touchpoints (Node): Identifies patterns where a group of records in a step gets updated more often compared to another group to progress to any next step. * Extreme touchpoints (Node): Identifies patterns where a step requires unusually large number of record updates than the normal range to progress to any next step. * Slow duration (Node): Identifies patterns where a group of records stays longer in a step than the average duration of another group. [Multidimensional projects filters](https://www.servicenow.com/docs/access?context=filter-project&family=australia&ft:locale=en-US) : Make analysis easier by filtering multidimensional projects based on child breakdowns and variants as a substitute for filtering on child attributes. [Evaluation project for security operations available](https://www.servicenow.com/docs/access?context=evaluation-security&family=australia&ft:locale=en-US) : Try out an evaluation project for security incidents, which can provide improvement opportunities based on assignment group changes, time analysis, priority escalations, and automated indicators such as repeated states and assignment groups. You can target a maximum of 3.6K records that have been closed in the last seven days. [Introduced views to the Platform Analytics workspace for Process Mining](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=australia&ft:locale=en-US) : Display specific activity definitions within the Platform Analytics workspace for Process Mining using views. When working with graphs that contain multiple activity definitions, views help filter the map to show only activities relevant to the problem being analyzed. [Multidimensional maps are supported on the Opportunity details page and Platform Analytics components](https://www.servicenow.com/docs/access?context=opportunity-details&family=australia&ft:locale=en-US) : Quickly analyze process maps with multiple tables through multidimensional maps on the Opportunity details page and Platform Analytics component of Process Mining. | | Brazil | [Meter-based usage guardrails and controls introduced](https://www.servicenow.com/docs/access?context=meter-based-guardrails&family=brazil&ft:locale=en-US) : Configure table-level guardrails and mandatory filters to control entitlement usage and prevent unexpected overage charges. Projects with configured guardrails are automatically validated, capped, or flagged before mining starts. [Process Mining for Playbooks enhanced](https://www.servicenow.com/docs/access?context=playbook-project&family=brazil&ft:locale=en-US) : Playbook projects are enhanced: * to configure and analyze breakdowns based on the trigger record of a playbook * to filter playbook executions by recency to focus on current performance trends * to view execution-time histograms for each activity and phase to identify performance patterns and outliers * to compare playbook variants on overall and per-activity efficiency [Evaluation project experience improved](https://www.servicenow.com/docs/access?context=evaluate-pm&family=brazil&ft:locale=en-US) : Explore evaluation projects directly from the Process Mining workspace landing page, with guided onboarding that highlights key areas of the interface and suggests where to start exploring. Human Resources and Security Operations users get personal evaluation projects scoped to their own data access, so no administrator impersonation is required. [AI-assisted process configuration](https://www.servicenow.com/docs/access?context=gen_process_config_ai&family=brazil&ft:locale=en-US) : Generate process configuration field values with AI directly from the process configuration header, then review, select, and confirm the suggested fields before applying them. Map states to stakeholder responsibilities with AI in the Process details step. [Launch Process Mining from any ServiceNow workspace](https://www.servicenow.com/docs/access?context=list-proj-crt&family=brazil&ft:locale=en-US) : Create a Process Mining project directly from a list of records from any ServiceNow workspace. [Project sharing with edit rights](https://www.servicenow.com/docs/access?context=share-project&family=brazil&ft:locale=en-US) : Share a project with other users as Can view or Can edit. Users with edit rights can modify the project definition and perform mining, but can't share or delete the project. [Contextual Task Mining project names](https://www.servicenow.com/docs/access?context=task-mining-naming&family=brazil&ft:locale=en-US) : Task Mining projects launched from Process Mining include the triggering node or improvement opportunity name in the project name, making it easier to distinguish between multiple task mining projects. [Template creation and management introduced](https://www.servicenow.com/docs/access?context=pm_templates&family=brazil&ft:locale=en-US) : Create multiple templates per table to support several distinct use cases instead of one generic configuration. [Preset filters for transitions introduced](https://www.servicenow.com/docs/access?context=filter-auto&family=brazil&ft:locale=en-US) : Create filters from the available filters after selecting the Select quick starter from Process steps in Analyst workbench. This makes the process of creating filters easier and faster. [Three new system properties added](https://www.servicenow.com/docs/access?context=po-properties&family=brazil&ft:locale=en-US) : The following three system properties are added: * promin.metered_usage.allow_unrestricted * promin.metered_usage.warning_limit * promin.workspace.hide_from_navigation | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Process Mining features. {#dfrn3-processmining-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Automated finding names updated](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US) : The following automated finding names have been updated to include "Transition" in the name: * Slow duration (Transition) * Extreme duration (Transition) [Role names changed](https://www.servicenow.com/docs/access?context=po-roles&family=australia&ft:locale=en-US) : Role names in Process Mining that previously included "optimization" have been updated to use the term "mining" instead. For example, the sn_process_optimization_admin role has been renamed sn_process_mining_admin. | | Brazil | [Content packs availability changed](https://www.servicenow.com/docs/access?context=process-mining-content-pack-delivery&family=brazil&ft:locale=en-US) : Access content packs for the following automatically when the corresponding application plugin is active and the associated table is present: * IT Service Management * Customer Service Management * HR Service Delivery * Strategic Portfolio Management * Security Incident Response * Field Service Management | [ ] ## Removed Between your current release family and Brazil, some Process Mining features or functionality were removed. {#dfrn3-processmining-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Process Mining features or functionality were deprecated. {#dfrn3-processmining-summary__entry__26} | Release | Release notes | |-|-| | Australia | You no longer require the now.assist.creator role to access Now Assist features in the Creator Pro Plus package. However, you must enable the relevant Process Mining skill, which serves as the necessary prerequisite. Additionally, you should have appropriate access to the project. Automation Discovery is deprecated. It will be hidden and no longer installed on new instances but will continue to be supported in the Australia release. | | Brazil | Two APIs deprecated : The following two APIs are deprecated: * promin.api.allow_no_role_mining * promin.api.auto_share_project_with_creator | [ ] ## Activation information Review information on how to activate Process Mining. {#dfrn3-processmining-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Process Mining is available by default. For details, see [Activate](https://www.servicenow.com/docs/access?context=activating-process-mining&family=australia&ft:locale=en-US). | | Brazil | Activation information : Process Mining is available by default. For details, see [Access](https://www.servicenow.com/docs/access?context=activate-po-plugin&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Process Mining, such as specific requirements or compliance levels. {#dfrn3-processmining-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Use parallel processing for playbook data. * Benefit from the new use cases through the enhanced process step filter and rule-based findings. * Mine Agentic AI logs. * Easily identify your improvement opportunities through four new automated findings. * Take advantage of Process Mining and Task Mining integration. * Filter the data from the parent and child tables in the multidimensional projects. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=australia&ft:locale=en-US) for more information. | | Brazil | * See your real processes, not assumptions --- automated discovery maps actual workflow paths from audit logs. * Find where work breaks down --- bottleneck and root-cause analysis pinpoint stalled approvals and rework. * Accelerate value with proven templates --- best-practice content packs give you ready-made starting points. * Prove every change works --- side-by-side comparisons confirm improvements and catch regressions. * Govern humans and AI, together --- trace performance across people, automations, and AI agents in one view. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=brazil&ft:locale=en-US) for more information. | [ ]