--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Product Support for Technology release notes for upgrades from Australia to Brazil # Combined Product Support for Technology release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Product Support for Technology Release Notes for Upgrades from Australia to Brazil This consolidated release note summary guides ServiceNow customers through the Product Support for Technology upgrade from the Australia to the Brazil release family. It combines feature updates, changes, deprecations, and activation instructions to help you prepare and execute the upgrade smoothly. Show full answer Show less Key highlights include new features introduced between Australia and Brazil, important changes affecting existing functionality, and details on activation and support workflows. ## New Features * **Service Delivery Overview (Australia release)**: Access analytics dashboards via the Service Delivery Overview L1 menu in Service Operations Workspace, providing metrics on proactive cases, account escalations, SLAs, channels, and core KPIs. Available in all releases for Service Operations Workspace and in Zurich and Australia releases for CSM/FSM Configurable Workspace. * **Customer Impact Tab (Australia release)**: Added to incident, change, and problem case records, this tab shows key metrics and insights on customer accounts, reactive cases, and install base items. It enhances visibility and supports decision-making in Proactive Service Experience Workflows (PSEW). * **Executive Portfolio View (Brazil release)**: Provides real-time visibility into account portfolio performance for account teams and leadership. It helps identify at-risk revenue, track renewal readiness, monitor product adoption, and understand customer experience trends. ## Changes * **Now LLM Service Deprecation (Australia release)**: The Now LLM Service is no longer the default model for new or inactive AI assets; a third-party LLM is now the default, though manual selection of Now LLM remains available. * **Service Delivery Overview Menu Addition (Australia release)**: The L1 menu for Service Delivery Overview was added to both Service Operations Workspace and CSM/FSM Configurable Workspace. * **Technology Account 360 (Brazil release)**: Introduced a unified view combining account health, financials, product usage, and open tasks for customer or partner accounts. ## Deprecations and Removals * **Deprecations (Australia release)**: The Analytics tab was removed from the customer account view, and the Notify Customers UI action was removed from case records. * **No removals or deprecations were made in the Brazil release for Product Support for Technology.** ## Activation and Installation To activate Product Support for Technology and Proactive Service Experience Workflows: * Request installation of **Product Support for Technology (sntechsupport)** and **Proactive Service Experience Workflows (snindtsmsdwan)** apps from the ServiceNow Store. * Visit the ServiceNow Store to browse available apps and submit requests. This ensures your environment has the necessary applications to leverage the upgraded features and workflows. ## Additional Information * **No updates or changes** were noted for browser requirements, localization, or accessibility in either release. * Pre- and post-upgrade tasks should be reviewed and completed as applicable to ensure a smooth transition. ## Customer Impact and Operational Benefits * Improved operational visibility and usability through analytics dashboards and customer impact insights. * Enhanced support efficiency via proactive case generation, automated outage notifications, and configurable escalation workflows from L1 to L4 support, enabling faster expert resolution. * The Executive Portfolio and Technology Account 360 views provide comprehensive account and portfolio insights to support decision-making and revenue protection. Consolidated page of all release notes for Product Support for Technology from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Product Support for Technology release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Product Support for Technology to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-productsupportfortechnology-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Product Support for Technology. {#dfrn3-productsupportfortechnology-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&family=australia&ft:locale=en-US) : Use Service Delivery Overview L1 menu to access the analytics dashboards. The Service Delivery Overview enables you to access charts and summary data on metrics such as proactive cases, account escalations, SLAs, channels used, core KPIs, and more. The Service Delivery Overview page is available in Service Operations Workspace in all releases. For CSM/FSM Configurable Workspace, it is available only in the Zurich and Australia releases. [Customer impact tab](https://www.servicenow.com/docs/access?context=enhance-customer-impact-visibility-psew-process&family=australia&ft:locale=en-US) : Use the customer impact tab in the incident, change, and problem case records. This tab shows key metrics and insights across customer accounts, reactive cases, and install base items. It improves visibility and streamline decision-making during PSEW processes. You can also generate proactive cases and communicate with customers or consumers. | | Brazil | [Executive Portfolio view](https://www.servicenow.com/docs/access?context=executive-portfolio-page&family=brazil&ft:locale=en-US) : The Executive Portfolio page provides account teams and leadership with a real-time view of account portfolio performance. Use this page to identify at-risk revenue, track renewal readiness, monitor product adoption, and understand customer experience trends. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Product Support for Technology features. {#dfrn3-productsupportfortechnology-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&family=australia&ft:locale=en-US) : The Service Delivery Overview L1 menu is added to the Service Operations Workspace and CSM/FSM Configurable Workspace. | | Brazil | [Technology Account 360](https://www.servicenow.com/docs/access?context=technology-account-360&family=brazil&ft:locale=en-US) : Use the Technology Account 360 to get a unified view of customer or partner account details combining account health, financial, product usage, and open tasks. | [ ] ## Removed Between your current release family and Brazil, some Product Support for Technology features or functionality were removed. {#dfrn3-productsupportfortechnology-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Product Support for Technology features or functionality were deprecated. {#dfrn3-productsupportfortechnology-summary__entry__26} | Release | Release notes | |-|-| | Australia | * The Analytics tab is removed from the customer account view. * The Notify Customers UI action is removed from the case record. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Product Support for Technology. {#dfrn3-productsupportfortechnology-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store. Important: Product Support for Technology is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Product Support for Technology (sn_tech_support) and Proactive Service Experience Workflows (sn_ind_tsm_sdwan) by requesting them from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Product Support for Technology we have noted them here. {#dfrn3-productsupportfortechnology-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Product Support for Technology we have noted them here. {#dfrn3-productsupportfortechnology-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Product Support for Technology, such as specific requirements or compliance levels. {#dfrn3-productsupportfortechnology-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Product Support for Technology we have noted them here. {#dfrn3-productsupportfortechnology-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Product Support for Technology we have noted them here. {#dfrn3-productsupportfortechnology-summary__entry__62} | Release | Release notes | |-|-| | Australia | Australia Early Availability * Use analytics dashboards on the Service Delivery Overview page to improve usability and operational visibility. * Use the customer impact tab to improve operational clarity, reduce navigation time, and manage the Proactive Service Experience Workflows (PSEW) processes. See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&family=australia&ft:locale=en-US) for more information. | | Brazil | * Correlate network incidents to customer accounts, giving support teams a 360 degree view of impact for faster, informed decisions. * Auto-generate proactive cases to notify customers of outages or changes, then auto-resolve them once service is restored. * Escalate incidents through configurable, decision-based workflows from L1 to L4 support for quicker expert resolution. See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&family=brazil&ft:locale=en-US) for more information. | [ ]