--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Project Workspace release notes for upgrades from Australia to Brazil # Combined Project Workspace release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 15 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Project Workspace release notes for upgrades from Australia to Brazil This consolidated release notes document provides ServiceNow customers with detailed information about the enhancements, changes, and important upgrade considerations when moving Project Workspace from the Australia release family to Brazil. It covers new features, UI updates, deprecations, activation steps, and administrative capabilities introduced between these releases to help you plan and execute a smooth upgrade. Show full answer Show less ## New Features * **CWM Integration:** Link project tasks to Connected Work Management (CWM) child tasks with status roll-ups and date-conflict indicators to spot schedule risks without requiring CWM access. * **Now Assist and AI Enhancements:** Support for third-party LLM models (GPT-5.4 mini, Gemini 3.5 Flash), AI-generated project plans and tasks, AI-powered project insights and status reports, AI resource finder for optimal resource assignment, and enhanced AI rationale with direct navigation links. * **RIDAC Menu and Export:** Improved access to Risks, Issues, Decisions, Actions, and Change Requests with tabbed navigation and ability to export RIDAC data in multiple formats (CSV, Excel, XML). * **Project Types and Customization:** Configure project types with custom fields and tailored form views, allowing dynamic categorization and project-specific layouts without impacting other project types. * **Collaboration in Docs:** Inline comments with @mentions, hyperlink support, threaded discussions, and email notifications enhance document collaboration even for read-only users. * **Asset Project Requests:** Create and track hardware requests linked to projects for improved visibility and traceability by portfolio and project managers. * **Resource Management:** Manage resources directly within Project Workspace using an embedded resource board to assign, update, and reprioritize work with visual availability indicators. * **Dynamic Docs Templates:** Customize document templates dynamically to meet organizational and project-specific documentation needs. * **Project Workspace UI \& Functional Enhancements:** Includes guided tours for key features, centralized navigation for project entities, ability to recalculate planned costs, preview attachments during project plan generation, and expanded in-context help for financial metrics. * **ServiceNow AI Platform Tiers:** New AI licensing tiers (Foundation, Advanced, Prime) define access levels for AI features and autonomous workflows within Project Workspace. ## Changes * Introduction of a new RIDAC menu with improved navigation and presentation of AI-identified risks and RIDAC types. * Enhancements to inline comments in Docs including editing, highlighting, and visibility controls. * Expanded AI-generated status report capabilities with template generation and color-coded health indicators. * UI updates adding Export status report, Save as new template, and Project Diagnostics options in relevant menus. * Added Project reference field and Asset Requests related list to associate and monitor hardware requests directly from project records. * Resource tab now embeds the resource board within Project Workspace for streamlined resource management. * Restrictions on modifying planned dates for tasks with logged actuals to maintain schedule integrity. ## Deprecations * The Project Status Report (mobile version), PMO dashboard, and Investment Portal are being prepared for future deprecation starting in Australia release; alternative capabilities exist within Project Workspace and Portfolio Planning Workspace. * Older AI models in Now LLM Service are no longer available for new development; newer models like Gemma 4 are introduced with improved governance and infrastructure. ## Activation and Requirements * Project Workspace is activated by installing its plugin (com.snc.projectworkspace) from the ServiceNow Store. * Now Assist AI features require activation of the ServiceNow Otto for Strategic Portfolio Management plugin. * No new browser, accessibility, or localization requirements were introduced between Australia and Brazil releases. ## Practical Benefits for ServiceNow Customers * Gain integrated visibility and control over project tasks, resources, risks, and financials from a single, interactive workspace with enhanced AI assistance. * Improve collaboration through inline commenting and automated notifications within project documentation. * Make data-driven decisions faster by leveraging AI-generated insights, risk identification, and resource fit scoring. * Streamline project tracking by linking hardware asset requests directly to projects and managing resource assignments without leaving Project Workspace. * Customize project types and forms to fit your organization's unique workflows and reporting needs without impacting other projects. * Prepare for future-proof AI capabilities with the introduction of new licensing tiers and updated AI model offerings. Consolidated page of all release notes for Project Workspace from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Project Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Project Workspace to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-projectworkspace-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Project Workspace. {#dfrn3-projectworkspace-summary__entry__8} | Release | Release notes | |-|-| | Australia | [CWM integration with Project Workspace](https://www.servicenow.com/docs/access?context=cwm-integration-pw&family=australia&ft:locale=en-US) : See how each project task breaks down and how its status rolls up, directly on the project's planning page, without manually tracking your team's status updates. Turn on the Show connected tasks setting to display the CWM tasks and stories that teams are executing as child tasks under each project task. Spot schedule risks earlier with a date-conflict indicator that flags when a connected item's planned dates fall outside its parent project task. You can review status without CWM access, while your teams continue to track progress in CWM. [Now assist for SPM enhancements](https://www.servicenow.com/docs/access?context=now-assist-spm&family=australia&ft:locale=en-US) : Added support for third-party LLM models: GPT-5.4 mini and Gemini 3.5 Flash [RIDAC enhancements](https://www.servicenow.com/docs/access?context=manage-ridac-pw&family=australia&ft:locale=en-US) : * The RIDAC menu provides access to AI-Identified Risks, RIDAC by Type (Risks, Issues, Decisions, Actions, Change Requests tabs), and All RIDAC. * Access Risks, Issues, Decisions, Actions, and Change Requests (RIDAC) through tabs (presentation list) in the RIDAC by Type page. [Auto-sync resource assignments](https://www.servicenow.com/docs/access?context=realign-resource-assignment-to-task&family=australia&ft:locale=en-US) : Sync resources automatically with the sn_pw.resource_assignment_auto_sync_enabled property. [Project Answers Agent](https://www.servicenow.com/docs/access?context=ask-question-answers-chatbot-pw&family=australia&ft:locale=en-US) : Use the project answers AI agent to open the Now Assist panel and ask questions about project details. The project answers AI agent supports a broad set of questions across project dimensions and can answer follow-up questions. [Work notes in project insights](https://www.servicenow.com/docs/access?context=email-project-summary-pw&family=australia&ft:locale=en-US) : Use task-level work notes as additional context when generating project insights for detailed results. Review insights that reflect both standard task data and work notes content. [AI rationale enhancements](https://www.servicenow.com/docs/access?context=generate-risks-using-ai-pw&family=australia&ft:locale=en-US) : View task IDs, resource IDs, and other references in the AI Rationale column of AI Project Risks as hyperlinks instead of plain text. Select a link to navigate directly to the related task, resource,or reference. [Export RIDAC data](https://www.servicenow.com/docs/access?context=export-ridac-pw&family=australia&ft:locale=en-US) : Export RIDAC data from Project Workspace in CSV, Microsoft Excel, or XML format using the Export RIDAC option in the more actions menu. Select a file type from the export modal to download the data currently visible in the RIDAC grid. Records not visible in the grid aren't included in the export. [Project types and project enhancements](https://www.servicenow.com/docs/access?context=project-types-in-pw&family=australia&ft:locale=en-US) : Configure project types with custom fields and tailored form views across different types of projects. * Use a dynamic category to define custom fields for a specific project type. Custom fields are scoped to that project type and don't appear on records of other types or affect default fields. * Use custom form views to configure a unique form layout for each project type. The form view is dynamically rendered based on the project type assigned to a record. [Inline comments and email notifications in Docs](https://www.servicenow.com/docs/access?context=collaborative-project-planning-with-docs&family=australia&ft:locale=en-US) : Streamline collaboration by enabling inline comments in Docs. Select text to add a comment, mention colleagues using @, and include hyperlinks by pasting URLs. You can comment on plain text, hyperlinks, dynamic data, and text inside table cells, and track discussions through threads, all without leaving the page or switching applications. Email notifications with comment details, document name, workspace name, and document path are sent when a reply is added to your comment or when you're @-mentioned. Each notification includes a button that opens the document and navigates directly to the comment. Edit or delete your comments and choose to show or hide comment highlights. Users with read-only access can add comments and participate in comment threads. [Create an Asset Project Request from Project Workspace](https://www.servicenow.com/docs/access?context=create-asset-project-requests-pw&family=australia&ft:locale=en-US) : * Create and track the number of requests with project reference or requests which are created as part of an SPM project. * Provide portfolio and project managers with visibility into the status of associated hardware requests. * Enable project-based tracking of hardware requests, improving traceability across project plans. * Help portfolio or project managers quickly understand which asset requests are tied to the project and track their current status. [Manage resources directly in Project Workspace using interoperability](https://www.servicenow.com/docs/access?context=assign-approve-unassigned-work-pw&family=australia&ft:locale=en-US) : * View assigned and unassigned work from the embedded resource board. * Assign unassigned work using automatic or manual effort distribution. * Preview real-time effort allocations before assigning work. * Identify resource availability and over-utilization using visual indicators. * Approve, unapprove, or reprioritize assignments by updating the resource status directly from the resource board. * Extend or update assignments, including assignments for unassigned tasks, without leaving Project Workspace. [Project plan generation](https://www.servicenow.com/docs/access?context=generate-project-using-ai-pw&family=australia&ft:locale=en-US) : Use natural language, uploaded files, or both to automatically generate a project plan with tasks, dates, and business cases. [Task generation](https://www.servicenow.com/docs/access?context=generate-tasks-using-ai-pw&family=australia&ft:locale=en-US) : Use natural language, uploaded files, or both to automatically populate an empty project with tasks, hierarchy, and dates. Generate and preview AI-created tasks for any project without tasks, including demand-sourced projects, and make edits before tasks are added. [Risk generation](https://www.servicenow.com/docs/access?context=generate-risks-using-ai-pw&family=australia&ft:locale=en-US) : Analyze project data using generative AI and view suggested potential risks in the AI identified risks page. Accept risks to move them to the RIDAC list. Reject risks to remove them from risk list. Regenerate risks to get suggestions based on current project data. [Assign a resource using AI resource finder](https://www.servicenow.com/docs/access?context=assign-resources-using-resource-finder-pw&family=australia&ft:locale=en-US) : Identify and assign the best-fit resources to unassigned task assignments using generative AI. The AI analyzes resource data and generates a fit score and rationale for each available resource based on skills and availability. Compare fit scores, AI rationale, and availability for each resource, then confirm the assignment when ready. [Expanded project insights topics](https://www.servicenow.com/docs/access?context=configure-project-insights-generation-skill&family=australia&ft:locale=en-US) : Use new AI insight topics within portfolio insights, project insights, and status reports: * Project delays: Identifies delay patterns across your project timeline and reports them in project insights. * Task dependency: Evaluates task relationships to highlight dependency risks and impacts. * Budget fluctuations: Monitors budget changes and highlights significant variances for review. * Scope creep: Detects insights of unplanned growth in a project by comparing the current project state against its first baseline. [AI status report enhancements](https://www.servicenow.com/docs/access?context=generate-ai-project-status-report&family=australia&ft:locale=en-US) : Create AI status reports from an existing template using the Generate from template. Add dynamic tokens to your template to display AI-generated field data in the report document.Track project health visually. Overall status and individual health sections display as color-coded bullet points with highlighted key values. Sections include scope, schedule, and other health areas. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [AI-generated project status reporting](https://www.servicenow.com/docs/access?context=create-a-status-report-in-project-workspace&family=australia&ft:locale=en-US) : Generate AI-powered project status reports for quick visibility into project health and executive summaries. [AI insights for a project](https://www.servicenow.com/docs/access?context=use-projects-pw&family=australia&ft:locale=en-US) : * Use the AI insights page to view consolidated information about project tasks, milestones, resources, financials, and RIDACs. * Configure the insights to monitor critical project elements, such as financials and RIDACs, for a project. * Send AI‑generated project insights via email, including financials, RIDACs, milestones, resources, and project tasks. * Track key project indicators, such as budget overruns, cost variance, high‑risk items, issues, decisions, overdue actions, and change requests. [Additional admin configuration for project insights generation skill](https://www.servicenow.com/docs/access?context=configure-project-insights-generation-skill&family=australia&ft:locale=en-US) : Configure additional settings as an admin for the project insights generation skill. Choose inputs, display and review the changes. [Admin role enhancements](https://www.servicenow.com/docs/access?context=r_InstalledWithProjectManagement&family=australia&ft:locale=en-US) : Project properties can be edited only by users with the pps_admin role. | | Brazil | [Project type module visibility](https://www.servicenow.com/docs/access?context=configure-project-type-pw&family=brazil&ft:locale=en-US) : Show only the modules that are relevant to each project type in Project Workspace. In the Show modules section of the project type form, select the modules to display for projects of that type: Playbook, Planning, Details, Financials, RIDAC, Resource, Analytics, Docs, and Status Report. All modules are selected by default, and projects without a project type display all modules. Role-based access to each module continues to apply. [Tour guides](https://www.servicenow.com/docs/access?context=use-projects-pw&family=brazil&ft:locale=en-US) : Introduced guided tours for Ask Otto button in planning view and Accept button in the AI Identified Risk page. [List view for centralized navigation](https://www.servicenow.com/docs/access?context=use-projects-pw&family=brazil&ft:locale=en-US) : Centralized location for accessing all project-related entities such as My projects, All projects, Project templates, and RIDAC categories (Risks, Issues, Decisions, Actions, Request changes), streamlining navigation and improving productivity. Create and save custom lists in the My lists tab to organize your work according to your preferences. [Recalculate planned costs for projects](https://www.servicenow.com/docs/access?context=fin-recalculate-costs-pws&family=brazil&ft:locale=en-US) : Recalculate the cost plans, benefit plans, and their rolled-up investment-level values directly from the Financials view using the Recalculate costs option. [Create dynamic docs template](https://www.servicenow.com/docs/access?context=create-a-status-report-template-project-workspace&family=brazil&ft:locale=en-US) : Customize the docs based on your organization and project requirements using the dynamic docs template in Project Workspace. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Project Workspace features. {#dfrn3-projectworkspace-summary__entry__14} | Release | Release notes | |-|-| | Australia | [RIDAC enhancements](https://www.servicenow.com/docs/access?context=manage-ridac-pw&family=australia&ft:locale=en-US) : New RIDAC menu is added on the L2 menu. These three pages are added under RIDAC menu: * AI-Identified Risks * RIDAC by Type * All RIDAC [Inline comments changes in Docs](https://www.servicenow.com/docs/access?context=collaborative-project-planning-with-docs&family=australia&ft:locale=en-US) : * The Add comments icon appears in the inline toolbar. * Commented text displays a yellow highlight and underline. Selecting commented text darkens the highlight and opens a comment popover showing the full thread, including reply count, user avatars, names, and relative timestamps. * The comment popover provides options to edit or delete comments. Edited comments display an Edited indicator. * Users can turn comment highlights on or off using the Show comment highlights or Hide comment highlights options in the More actions menu of the document. [AI-generated status reports](https://www.servicenow.com/docs/access?context=create-a-status-report-in-project-workspace&family=australia&ft:locale=en-US) : The Generate status report button has been added to generate status reports with AI assistance. [Configure project insights modal UI enhancements](https://www.servicenow.com/docs/access?context=email-project-summary-pw&family=australia&ft:locale=en-US) : The Financials and RIDAC check boxes have been added in the configure project insights modal. [Project insights generation skill enhancements](https://www.servicenow.com/docs/access?context=configure-project-insights-generation-skill&family=australia&ft:locale=en-US) : New admin configuration options are available for the project insights generation skill. [Project insights email template enhancements](https://www.servicenow.com/docs/access?context=email-project-summary-pw&family=australia&ft:locale=en-US) : The Financials and RIDAC sections have been added in the email template. [Project Workspace UI enhancements](https://www.servicenow.com/docs/access?context=use-projects-pw&family=australia&ft:locale=en-US) : An AI Insights page has been added to capture AI‑generated information for each project. [Skill name updates](https://www.servicenow.com/docs/access?context=ai-skills-project-workspace&family=australia&ft:locale=en-US) : * Renamed the project doc summarization skill to the project doc generation and insights (Project Workspace) skill. * Renamed the planning item doc summarization skill to the planning item doc generation and insights (Strategic Planning) skill. * Renamed the EAP doc summarization skill to the EAP doc generation and insights (Enterprise Agile Planning) skill. * Added the project status generation in Project Workspace. [Project Workspace UI changes](https://www.servicenow.com/docs/access?context=project-workspace-landing-page&family=australia&ft:locale=en-US) : * Added a Project reference field to request and refresh forms that enables you to associate hardware requests with an SPM project. * Added an Asset Requests related list on the Project form that enables project managers to view, track, and monitor all associated hardware requests directly from a project. * The Resources tab in Project Workspace now opens the resource board within the same page instead of launching a new browser tab. [AI skills in Project Workspace](https://www.servicenow.com/docs/access?context=ai-skills-project-workspace&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. | | Brazil | [Manage projects](https://www.servicenow.com/docs/access?context=use-projects-pw&family=brazil&ft:locale=en-US) : On project tasks with logged actuals, you can't change the Planned start or move the end date earlier than the last logged actual, whether you edit dates directly or a dependency recalculates them. When the Actual start and end dates are present, the restriction applies to them. This keeps the tasks and assignments in sync. [Preview attachments and manage excel files with dedicated prompts](https://www.servicenow.com/docs/access?context=generate-project-using-ai-pw&family=brazil&ft:locale=en-US) : When you generate a project plan, a preview of the attachment now appears before you proceed. This matches the existing behavior of [generating tasks](https://www.servicenow.com/docs/access?context=generate-tasks-using-ai-pw&family=brazil&ft:locale=en-US). Excel attachments are now processed with a dedicated prompt tailored to tabular data, separate from word, pdf, and powerpoint attachments. This applies when generating a project plan or inserting tasks. UI options for RIDAC : RIDAC section is expanded by default to view AI-Identified Risks and RIDAC. UI options for Financials : * Added in-context help (hover info icons) on the Financials page widgets, explaining how the key fields like Budget, EAC, Planned Cost, Actuals, Return, ROI, and NPV are calculated. * Added Recalculate costs option to recalculate the planned costs and planned benefit when labor rates or budget reference rates change. UI options for Project Workspace : * Added Export status report in the more options menu in the Details page. * Added Save as new template and Project Diagnostics in the more options menu in the Planning page. | [ ] ## Removed Between your current release family and Brazil, some Project Workspace features or functionality were removed. {#dfrn3-projectworkspace-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Project Workspace features or functionality were deprecated. {#dfrn3-projectworkspace-summary__entry__26} | Release | Release notes | |-|-| | Australia | * Starting with the Australia release, the Project Status Report (com.sn_store_ppm.mobile) is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Alternatively, Project Workspace supports status report capability. * Starting with Australia release, the Project Management Office (PMO) dashboard is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Alternatively, Execution dashboard supports PMO dashboard capability. * Starting with Australia release, the Investment Portal is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Alternatively, Portfolio Planning Workspace supports Investment Portal capability. | | Brazil | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Project Workspace. {#dfrn3-projectworkspace-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Project Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Now Assist features are available with activation of the [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=australia&ft:locale=en-US) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: Project Workspace is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : The Project Workspace plugin (com.snc.project_workspace) is available on ServiceNow® Store. Install the plugin to activate the application. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Project Workspace we have noted them here. {#dfrn3-projectworkspace-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Project Workspace we have noted them here. {#dfrn3-projectworkspace-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Project Workspace, such as specific requirements or compliance levels. {#dfrn3-projectworkspace-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Project Workspace we have noted them here. {#dfrn3-projectworkspace-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Project Workspace we have noted them here. {#dfrn3-projectworkspace-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Support added for third-party AI models: GPT-5.4 mini and Gemini 3.5 Flash * Third-party AI models are the default models for all ServiceNow Otto for SPM skills. * The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Enable tracking of the hardware requests that are part of a Strategic Portfolio Management (SPM) project. * View, assign, and approve resources directly from the Resources page in Project Workspace without navigating to the Resource Management Workspace. * Deliver clear, executive‑ready project status reports using AI. * Use the AI insights page to view task, milestone, resource, financial, and RIDAC (risks, issues, decisions, actions, and change requests) insights for a project. * Configure project types with custom fields and form views to support configuration independence across different project types within the same SPM instance. * Add inline comments and @mention colleagues in Docs and receive email notifications for replies and mentions. See [Project Workspace](https://www.servicenow.com/docs/access?context=project-workspace-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Define, plan, track, and monitor projects from a single interactive workspace with an intuitive UI. * Manage project tasks, dependencies, and timelines using an integrated planning console with grid and Gantt views. * Allocate and track resources with the resource assignment pane, including allocation heatmaps and effort tracking. * Create and compare schedule and financial baselines to monitor project performance against original plans. * Collaborate with stakeholders through activity streams, attachments, and status reporting capabilities. See [Project Workspace](https://www.servicenow.com/docs/access?context=project-workspace-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]