--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Purchase Order Management release notes for upgrades from Australia to Brazil # Combined Purchase Order Management release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Purchase Order Management Release Notes for Upgrades from Australia to Brazil This consolidated release notes document assists ServiceNow customers in preparing for the upgrade of Purchase Order Management (POM) from the Australia release family to the Brazil release family. It summarizes new features, changes, deprecations, and activation information relevant to Purchase Order Management spanning these releases. The goal is to facilitate a smooth transition by highlighting enhancements, workflow improvements, and key updates to help buyers and suppliers optimize purchase order processing and exception management. Show full answer Show less ## New Features * **Support for Purchase Order Confirmation Data (Australia):** Installation of the POM plugin now includes default tables for purchase order confirmation and confirmation lines, enabling import of supplier acknowledgments and enhancing buyers' visibility into order readiness. Note that integration with external systems requires separate setup. * **Enhanced Automated Purchase Order Exception Creation from Emails (Australia):** The workflow now identifies PO lines using ERP PO and PO line IDs, supports multiple languages, and converts supplier emails into purchase order exceptions automatically, reducing manual effort and improving supplier communication. * **Mitigation Strategies for PO Exceptions (Australia):** Agentic workflows analyze delivery gaps and suggest order changes with alternative suppliers to resolve exceptions effectively. * **Universal Request to PO Exception Conversion (Australia):** Buyers can manually convert universal requests generated from supplier emails into formal purchase order exception records after review. * **Task Management Enhancements (Australia):** Buyers can create, assign, and track tasks directly from purchase order exceptions, improving operational efficiency. * **Improved Visualization (Australia):** Expanded sections on the Purchase Order Management landing page offer better tracking of recent exceptions, tasks, and supplier spend patterns. Suppliers gain filtering capabilities for purchase order line lists. * **Automated PO Confirmation Creation from Emails (Brazil):** Emails with purchase order details are automatically converted into draft confirmations, reducing manual tracking. * **Purchase Order Confirmation via Supplier Collaboration Portal (Brazil):** Buyers can create purchase order confirmations directly within the portal to gain timely certainty on order status. ## Changes * **Expanded Exception and Task Listings (Australia):** The "New activity today" section now lists recent exceptions and tasks more comprehensively, and the Exception Intelligence tab includes supplier spend trends over time. * **Multiple Intent Email Handling (Brazil):** The automated email workflow now creates separate cases for each identified intent in supplier emails, eliminating manual conversion of secondary intents to universal requests. * **Purchase Order Confirmation Data Model Updates (Brazil):** New values "AI Agent" and "Draft Retracted" were added to the Confirmation source and Status fields, reflecting enhanced automation and state tracking. ## Deprecations and Removals No features or functionalities were removed or deprecated between Australia and Brazil releases, except for the introduction of the new **Gemma 4** model under the Now LLM Service in Brazil. This model replaces older AI models for new development and configuration while preserving existing AI skills and workflows. ## Activation and Additional Requirements * Purchase Order Management is available for installation through the **ServiceNow Store** in both Australia and Brazil releases. * No changes to browser requirements, localization, accessibility, or additional system requirements were introduced between these releases. ## Practical Benefits for ServiceNow Customers * Automated workflows reduce manual effort in processing supplier emails and managing purchase order exceptions, improving operational efficiency. * Enhanced visibility into purchase order confirmations and exceptions enables buyers to act proactively and collaborate effectively with suppliers. * Agentic workflows provide intelligent analysis and mitigation suggestions for delivery gaps, helping to resolve issues faster. * Improved user interface elements offer better tracking of exceptions, tasks, and supplier spend patterns to support informed decision-making. * Integration readiness and support for multiple languages expand the applicability of Purchase Order Management in diverse environments. Consolidated page of all release notes for Purchase Order Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Purchase Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Purchase Order Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-purchaseordermanagement-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Purchase Order Management. {#dfrn3-purchaseordermanagement-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Support for purchase order confirmation data](https://www.servicenow.com/docs/access?context=master-data-tables-for-pom&family=australia&ft:locale=en-US) : Purchase order confirmation and confirmation line tables are available by default when you install the Purchase Order Management plugin, enabling import of this information from external systems. These tables capture supplier acknowledgment and provide buyers visibility into order execution readiness. Note: Integration with external systems is not provided by default. [Enhancements to the automatic purchase order exception creation from email workflow](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&family=australia&ft:locale=en-US) : The Create purchase order exception from email workflow is enhanced to automatically identify purchase order lines. The workflow automatically identifies PO lines when the email contains an ERP PO and PO line ID instead of just a ServiceNow PO line ID. The workflow also supports additional languages (French, Canadian French, German, Japanese, and Dutch) for emails. These enhancements help in improving supplier communication and reducing manual intervention. [Automated purchase order exception creation from emails](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&family=australia&ft:locale=en-US) : Convert supplier emails into purchase order exceptions when a registered supplier contact sends emails to a supplier inbox. Purchase order exceptions are created for all purchase order queries and assigned to the operational buyer. For queries unrelated to purchase order exceptions, a universal request record is created. [Identify and execute mitigation strategies for PO exceptions](https://www.servicenow.com/docs/access?context=mitigation-strategies-for-po-exceptions&family=australia&ft:locale=en-US) : Use the Define PO exception mitigation strategy agentic workflow to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. [Create purchase order exception from Universal Request](https://www.servicenow.com/docs/access?context=create-po-exception-universal-req&family=australia&ft:locale=en-US) : Enable buyers to convert universal requests that were generated by the Create purchase order exception via email agentic workflow into purchase order exception records. When emails processed by the workflow lack sufficient context to be automatically converted to purchase order exception records, the workflow creates universal request records. After manual review, buyers can turn universal requests into purchase order exception records. [Create and assign a purchase order exception task](https://www.servicenow.com/docs/access?context=assign-a-poe-task-to-a-collaborator&family=australia&ft:locale=en-US) : Create tasks directly from a purchase order exception and assign these tasks to operational buyers or collaborators. Buyers can also track tasks directly from a purchase order exception. [Updated visualization of purchase order exceptions](https://www.servicenow.com/docs/access?context=purch-order-exception-details&family=australia&ft:locale=en-US) : View the expanded New activity today section on the Purchase order management landing page, reassign exceptions, and view additional details in the Exception intelligence section. Suppliers can also apply filters to purchase order line lists, enabling quick identification of relevant orders. | | Brazil | [Automated purchase order confirmation creation from emails](https://www.servicenow.com/docs/access?context=automated-po-confirmation-creation-emails&family=brazil&ft:locale=en-US) : Reduce manual tracking of supplier emails by automatically converting emails with purchase order details into draft confirmations. [Create a purchase order confirmation in Supplier Collaboration Portal](https://www.servicenow.com/docs/access?context=create-po-confirmation-in-supplier-portal&family=brazil&ft:locale=en-US) : Provide buyers certainty about their orders by creating purchase order confirmations directly from the Supplier Collaboration Portal. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Purchase Order Management features. {#dfrn3-purchaseordermanagement-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Changes in the purchase order exception page](https://www.servicenow.com/docs/access?context=purch-order-exception-details&family=australia&ft:locale=en-US) : The New activity today section on the Purchase Order Management landing page has been expanded to list the most recent exceptions and tasks. The Exception intelligence tab is enhanced to show the supplier spend patterns over time. | | Brazil | [Automated purchase order exception creation from emails](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&family=brazil&ft:locale=en-US) : Previously, emails containing multiple intents would create only a single case for the dominant intent and default to a Universal Request for others. Now each identified intent triggers its own case creation, eliminating manual conversion work. [Changes to the Purchase Order Confirmation Data Model](https://www.servicenow.com/docs/access?context=po-confirmation-line-table&family=brazil&ft:locale=en-US) : The Confirmation source and Status fields in the Purchase Order Confirmation \[sn_poem_po_confirmation\] table have new values: AI Agent and Draft Retracted. | [ ] ## Removed Between your current release family and Brazil, some Purchase Order Management features or functionality were removed. {#dfrn3-purchaseordermanagement-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Purchase Order Management features or functionality were deprecated. {#dfrn3-purchaseordermanagement-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Purchase Order Management. {#dfrn3-purchaseordermanagement-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Purchase Order Management by requesting it from the ServiceNow Store. Important: Purchase Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Purchase Order Management is available in the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Purchase Order Management, such as specific requirements or compliance levels. {#dfrn3-purchaseordermanagement-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Create PO exceptions from universal requests during triage. * Create PO exception tasks and track their progress directly from the PO exception. * Get relevant data insights with improved visualization of new purchase order exceptions and PO exception workload distribution. * Convert supplier emails into purchase order exceptions automatically when a registered supplier contact sends emails to a supplier inbox. * Analyze delivery gaps and view suggested edits to orders with alternative suppliers with the Define purchase order exception mitigation strategy agentic workflow * Support for purchase order confirmation data. * Enhancements to the automatic purchase order exception creation from email workflow. See [Purchase Order Management](https://www.servicenow.com/docs/access?context=purchase-order-mgmt-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Provide prompt visibility for the appropriate buyer by reporting delivery plan issues related to a purchase order. * Expedite detection and resolution of purchase order exceptions. * Use agentic workflow to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. See [Purchase Order Management](https://www.servicenow.com/docs/access?context=purchase-order-mgmt-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]