--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Regulatory Change Management release notes for upgrades from Australia to Brazil # Combined Regulatory Change Management release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Regulatory Change Management Release Notes for Upgrades from Australia to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive view of the Regulatory Change Management (RCM) updates spanning from the Australia release family through to Brazil. It is designed to assist customers in preparing for their upgrade by summarizing new features, changes, activation details, and other relevant information impacting RCM. Show full answer Show less ## New Features * **Australia Release:** Introduced smart assessment versioning for regulatory assessment templates, allowing customers to revise questionnaires and response options without affecting ongoing assessments. New assessments automatically use the latest published template version. * **Brazil Release:** No new features were introduced. ## Changes * **Australia Release:** * **ServiceNow Otto Renaming:** The conversational AI platform formerly known as Now Assist is now called ServiceNow Otto. It supports multimodal interactions and autonomous orchestration across workflows. The associated plugin for IRM generative AI capabilities is renamed ServiceNow Otto for IRM. * **AI Model Providers:** The Now LLM Service is no longer the default for new or inactive AI assets; third-party large language models (LLMs), such as AWS Claude, are now default providers for regulatory alert recommendation skills and agentic workflows. * **Skill Naming Update:** The skill family "Regulatory change management" has been renamed to "Regulatory change" for clarity within Now Assist skills for Risk \& Sustainability. * **AI Licensing Tiers:** Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---providing customers with tiered access to AI features, generative skills, and autonomous workflows based on their license. * **Brazil Release:** No changes were noted. ## Removed and Deprecated Features No Regulatory Change Management features were removed or deprecated between Australia and Brazil releases. ## Activation Information * Regulatory Change Management and ServiceNow Otto for IRM applications must be installed by requesting them from the ServiceNow Store. * Customers should refer to the ServiceNow Store for app availability and submission of installation requests. ## Additional Requirements and Browser Support There are no new additional requirements or changes to browser support for Regulatory Change Management in the Australia or Brazil releases. ## Accessibility and Localization No updates affecting accessibility or localization have been introduced in these releases. ## Highlights for Customers Upgrading to Brazil * Leverage ServiceNow Otto's evolved AI experience, including agentic capabilities and multimodal support, to enhance regulatory alert analysis and workflow automation. * Use smart versioning of assessment templates to manage regulatory assessments more flexibly without disrupting in-progress evaluations. * Benefit from AI-powered regulatory alert triage, impact assessment, and action task management streamlined through ServiceNow Otto skills and agentic workflows. * Understand the tiered AI licensing model to access features aligned with your organization's needs and license level. Consolidated page of all release notes for Regulatory Change Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Regulatory Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Regulatory Change Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-regulatorychangemanagement-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Regulatory Change Management. {#dfrn3-regulatorychangemanagement-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Smart assessment versioning of regulatory assessment templates](https://www.servicenow.com/docs/access?context=update-reg-assessment-template&family=australia&ft:locale=en-US) : You can create a version of an existing regulatory assessment template to revise the questionnaire and response options, without disrupting assessments that are already in progress. New regulatory assessments use the latest published version of the template. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Regulatory Change Management features. {#dfrn3-regulatorychangemanagement-summary__entry__14} | Release | Release notes | |-|-| | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Default AI model provider for regulatory alert recommendation skills](https://www.servicenow.com/docs/access?context=configure-recommendation-skill-for-a-regulatory-alert&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the regulatory alert recommendation skills in ServiceNow Otto for Integrated Risk Management (IRM) use AWS Claude as the default model provider. [Default AI model provider for agentic workflows](https://www.servicenow.com/docs/access?context=using-agentic-ai-workflows&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the Get regulatory analysis and Generate regulatory action plans agentic workflows use AWS Claude as the default model provider. Now Assist skills for Risk \& Sustainability : The skill family name Regulatory change management has been updated to Regulatory change to improve naming clarity and consistency within Now Assist skills for Risk \& Sustainability under the Technology workflow module in the AI Admin Hub Center. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Regulatory Change Management features or functionality were removed. {#dfrn3-regulatorychangemanagement-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Regulatory Change Management features or functionality were deprecated. {#dfrn3-regulatorychangemanagement-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Regulatory Change Management. {#dfrn3-regulatorychangemanagement-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Regulatory Change Management, such as specific requirements or compliance levels. {#dfrn3-regulatorychangemanagement-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__62} | Release | Release notes | |-|-| | Australia | * ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration. * Update an assessment template to send new assessments with the latest version, without disrupting the ones that are already in progress. [Early availability](https://www.servicenow.com/docs/access?context=australia-all-other-fixes&family=australia&ft:locale=en-US) Review the updated skill family name for Regulatory change management Now Assist skills. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) Review the updated AI experience with three licensing tiers. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Identify and triage regulatory alerts from third-party providers or RSS feeds. * Map incoming regulatory content to your organization's internal regulatory taxonomy. * Assess the impact of a regulatory change and the inherent legal, reputational, financial, and business risk on an entity. * Create and track action tasks to implement a regulatory change. * Streamline regulatory alert analysis, summarization, and impact assessment with ServiceNow Otto skills and agentic workflows in Regulatory Change Management. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]