--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Retail release notes for upgrades from Australia to Brazil # Combined Retail release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Release Notes for Upgrades from Australia to Brazil This consolidated page provides a comprehensive summary of Retail release notes covering upgrades from the Australia release family to Brazil. It is designed to help ServiceNow customers prepare for their upgrade by highlighting new features, changes, deprecations, activation instructions, and other relevant information related to the Retail application. Show full answer Show less ## New Features * **Australia Release Highlights:** * Smart Assessment Templates: Create and publish operational templates for store operations with conditional logic and role-based visibility. * Store Plans: HQ and regional managers can create operational plans, schedule recurring tasks, and fulfill these tasks using the Retail mobile app. * **Brazil Release Highlights:** * **SPM-RO Better Together:** Integration with Customer Service Management (CSM) and Strategic Portfolio Management (SPM) to surface project data such as store opening, closing, renovation, and relocation projects within Retail Service Portal and Retail Mobile. Access control is governed by CSM/SPM layers. * **Track Plan Dashboard:** Provides a consolidated view of store plan progress including case statuses and filters by occurrence. It supports multiple plan types and offers a hierarchical navigation of cases and tasks. * **Retail MCP Server:** Enables store staff to interact with their AI assistant (e.g., ServiceNow Otto, Now Assist, Claude) to manage break-fix and store inquiry cases without switching interfaces. The server respects existing user permissions and simplifies future tool integration. ## Changes * **Brazil:** The Template item column now populates new cases created from store or audit plans, replacing the previous use of the Origin field. Customers with custom implementations depending on the Origin field will need to update their logic accordingly. ## Removals and Deprecations No features or functionality were removed or deprecated between Australia and Brazil releases. ## Activation Information Retail applications for both Australia and Brazil releases are available through the ServiceNow Store. Customers must request installation from the ServiceNow Store, where they can also access cumulative release notes and version history. ## Additional Information * **Browser, Accessibility, and Localization:** No updates or changes were noted for browser requirements, accessibility compliance, or localization considerations in either release. * **Highlights:** * Australia introduced structured break-fix workflows, standardized audit plans, real-time Moveworks notifications, and smart task questionnaires accessible from Retail mobile apps. * Brazil enhanced operational store plans with recurring task scheduling, fulfillment through Retail mobile apps, and seamless access to SPM project data within Retail. * **Customer Service Management (CSM) and Field Service Management (FSM):** CSM provides foundational support capabilities for Retail Core, while FSM aligns by enabling work orders and operational tasks per retail location. ## Practical Implications for ServiceNow Customers When upgrading from Australia to Brazil, customers can expect enriched operational planning capabilities, deeper integration with project management tools, and enhanced user experiences via AI-assisted case management. Preparation should include reviewing pre- and post-upgrade tasks, especially updating any custom logic tied to case creation fields. Activation through the ServiceNow Store remains consistent, ensuring a smooth transition to the latest Retail functionalities. Consolidated page of all release notes for Retail from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retail-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Retail. {#dfrn3-retail-summary__entry__8} | Release | Release notes | |-|-| | Australia | This section describes new features and enhancements in this release. [\[Placeholder link text to key rahi-retail-smart-assessment-questionnaires\]](https://www.servicenow.com/docs/access?context=rahi-retail-smart-assessment-questionnaires&family=australia&ft:locale=en-US) : Create and publish smart assessment templates for store operations with Smart Assessment support for conditional logic and role-based visibility. [Manage store plans](https://www.servicenow.com/docs/access?context=rahi-retail-manage-store-plans&family=australia&ft:locale=en-US) : Store plans provide new capabilities for HQ and regional managers to create operational plans, schedule recurring tasks, and fulfill the tasks through the Retail mobile application. | | Brazil | SPM-RO Better Together : SPM-RO Better Together surfaces Customer Service Management and Strategic Portfolio Management project data inside Retail. Store personas can browse the store opening, closing, renovation, and relocation (OCRR) projects for their store, drill into individual project tasks, and assign, take, or close those tasks. The experience is available in the Retail Service Portal and in Retail Mobile. It is a consumption layer over the CSM/SPM project tables --- Retail adds no tables, roles, or access control rules of its own, and project visibility remains governed by the CSM/SPM access control layer. Track Plan dashboard : Track the progress of a store plan in a single view from the Track Plan tab of a plan. The plan progress summary shows the percentage of store cases closed and the number of open, overdue, closed, and all store cases for the selected occurrence, and you can filter the summary by occurrence. Select a metric to open the matching list of cases. The hierarchical list view provides a navigation tree of the cases and tasks in a plan, with Open, Overdue, Closed, and All tabs. The tree is plan-type agnostic and adapts to current and future plan types, including the plan types that you configure. The plan progress summary applies to the base-system HQ Communications and Store Audit plan types. Plan types with custom configurations or custom case or task states might require additional configuration. [Retail MCP Server](https://www.servicenow.com/docs/access?context=rahi-retail-mcp-server-overview&family=brazil&ft:locale=en-US) : The Retail MCP Server exposes Retail Service Management capabilities as Model Context Protocol (MCP) tools, so store staff can work with their AI assistant instead of switching to the portal. The assistant finds the user's store and its devices, then raises, tracks, and updates break-fix and store inquiry cases on the user's behalf.Each tool runs as the calling user and returns only records that the user can already read in the platform. MCP-compatible clients such as ServiceNow Otto, Now Assist, and Claude discover and connect to a single registered server, so future retail tools become available to the assistant without any new server setup. For setup steps, see [Set up the Retail MCP Server](https://www.servicenow.com/docs/access?context=rahi-retail-mcp-server-set-up&family=brazil&ft:locale=en-US). | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Retail features. {#dfrn3-retail-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Template item column for store plan cases : New cases that are created from a store plan or a store audit plan will populate the Template item column, while the Origin field will no longer be populated for newly created cases. Note: If you have a custom implementation that relies on the Origin field to determine the template item that a case was created from, those use cases will need to be updated accordingly. | [ ] ## Removed Between your current release family and Brazil, some Retail features or functionality were removed. {#dfrn3-retail-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Retail features or functionality were deprecated. {#dfrn3-retail-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail. {#dfrn3-retail-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install the Retail applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Retail is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install the Retail applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Important: Retail is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail we have noted them here. {#dfrn3-retail-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail we have noted them here. {#dfrn3-retail-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail, such as specific requirements or compliance levels. {#dfrn3-retail-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail we have noted them here. {#dfrn3-retail-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail we have noted them here. {#dfrn3-retail-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Enable store staff and HQ support agents to report, resolve, and track equipment failures through a structured break-fix workflow. * Enable HQ to publish standardized audit plans that automatically generate store audit cases and tasks for field auditors. * Enable Moveworks to notify store associates in real time when a break-fix case is assigned, resolved, or needs more information. * Enable HQ to create and distribute standardized questionnaires with stores to capture audit results and operational insights. * Build smart store task questionnaires for Retail with conditional logic, attachment support, and role-based response visibility. * Complete store task questionnaires for Retail directly from the Retail mobile app. * Enables real-time tracking and monitoring of published store plans with visibility from overall plan status to individual store tasks. * Enable HQ users and regional managers to create operational store plans involving cases and tasks for multiple stores through a guided, streamlined user experience. See [Retail](https://www.servicenow.com/docs/access?context=rahi-retail-operations-overview&family=australia&ft:locale=en-US) for more information. | | Brazil | * Enable HQ users and regional managers to create operational store plans involving cases and tasks for multiple stores through a guided, streamlined user experience. * Schedule and manage recurring tasks such as daily store opening procedures with parent cases for store-level tracking. * Fulfillment of store case and task for regional managers and store teams through Retail mobile app. * Let store associates and managers view and act on the Strategic Portfolio Management project work behind a store opening, closing, renovation, or relocation, without leaving the Retail application. * Let store staff raise, track, and update break-fix and store inquiry cases from their AI assistant using the Retail MCP Server. See [Retail](https://www.servicenow.com/docs/access?context=rahi-retail-operations-overview&family=brazil&ft:locale=en-US) for more information. [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&family=brazil&ft:locale=en-US) : The ServiceNow ® Customer Service Management (CSM) application provides the foundation for the Retail Core application. Leverage the functionality of CSM applications to provide support to customers as well as retail sites. [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&family=brazil&ft:locale=en-US) : The ServiceNow ® Field Service Management application aligns with Retail Core by providing capabilities such as work orders for use by each retail location that uses the Retail Core application. | [ ]