--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow AI Lens release notes for upgrades from Australia to Brazil # Combined ServiceNow AI Lens release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow AI Lens Release Notes for Upgrades from Australia to Brazil This consolidated release note page provides ServiceNow customers with a comprehensive overview of all updates, new features, changes, and activation details for ServiceNow AI Lens from the Australia release family through to the Brazil release. It is designed to assist in preparing for an upgrade by summarizing key enhancements and important upgrade tasks. Notably, there are no updates specific to the Brazil release itself. Show full answer Show less ## New Features * **Screen Capture and Auto-fill from Browser:** AI Lens now enables capturing and analyzing screen content directly from the browser to auto-fill form fields, including catalog item forms in Service Portal, without requiring any installation. Users can crop the captured image to specify the analysis area. * **Pre-configured Instance URL and Auto-login:** After desktop app installation, organizations can pre-configure the ServiceNow instance URL and enable automatic sign-in, streamlining user access. * **Default Launch Preference:** Users can choose whether AI Lens launches from the browser or desktop app when starting a session, with the option to update this preference anytime. * **File Upload via Browser:** AI Lens supports uploading files through the browser for analysis and auto-filling forms, with drag-and-drop and browsing options. * **Excel Mapping as a Service:** AI Lens offers advanced data mapping capabilities from Excel to ServiceNow tables, including: * Mapping multiple related Excel columns to a single ServiceNow table field while preserving data relationships and removing duplicates. * Auto-mapping a single Excel column header and its values to multiple ServiceNow table fields across different tables in one operation. * Auto-mapping Excel choice and reference column values to corresponding ServiceNow choice and reference fields. ## Key Changes * **Downloads and Preferences Page Rename and Settings:** The AI Lens Downloads page is now called Downloads and Preferences, adding a Default app on launch setting to select between browser and desktop app launch options. * **UI Updates for ServiceNow Otto Branding:** The interface has been refreshed to align with ServiceNow Otto branding, updating icons and terminology throughout AI Lens. * **Improved File Upload Experience:** Introduction of an Upload button and dialog in the browser interface to attach, rename, and submit files for analysis. * **Visual Indicators for AI-filled Fields:** Form fields auto-filled by AI Lens are now visually distinguished from manually entered data using gradient indicators. * **New AI Lens Access Screen:** A new screen provides options to capture screens for analysis or to open the desktop app, along with a preview screen offering cropping, additional instructions, re-capture, and analyze actions. ## Activation and Requirements * ServiceNow AI Lens is activated via any Now Assist plugin available in the ServiceNow Store. * There are no new additional, browser, accessibility, or localization requirements introduced for the Brazil upgrade. ## Removed and Deprecated Features There are no removals or deprecations of AI Lens features between Australia and Brazil releases. ## Practical Implications for ServiceNow Customers Upgrading to Brazil with AI Lens allows customers to leverage enhanced automation for form completion through screen capture, file upload, and advanced Excel data mapping---all accessible without mandatory desktop installation. Improved UI and user experience refinements simplify adoption and daily use. Pre-configuration and auto-login features streamline user access, reducing friction. Customers should review pre- and post-upgrade tasks to ensure smooth transition but can expect no Brazil-specific changes to disrupt existing AI Lens functionality. Consolidated page of all release notes for ServiceNow AI Lens from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow AI Lens release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow AI Lens to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowailens-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow AI Lens. {#dfrn3-servicenowailens-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Capture and analyze screens from your browser to auto-fill forms](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : Capture and analyze the contents of your screen directly from your browser to auto-fill form fields. To specify the area of the captured screen that you want ServiceNow AI Lens to analyze, crop the image before submitting it for analysis. [Pre-configure instance URL and enable auto-login for ServiceNow AI Lens](https://www.servicenow.com/docs/access?context=configure-instance-url-and-auto-login&family=australia&ft:locale=en-US) : After installing the ServiceNow AI Lens desktop application, set up your organization's ServiceNow® instance URL once so that it appears pre-filled on the login screen for all users. You can also enable automatic sign-in so that users are signed in automatically on subsequent launches without being prompted for credentials. If a user signs out or their sign-in expires, ServiceNow AI Lens prompts them to sign in again. [Set your default launch preference for AI Lens](https://www.servicenow.com/docs/access?context=download-sn-lens-msi&family=australia&ft:locale=en-US) : Choose how AI Lens opens when you start a session --- from your browser or the desktop application. You can update this preference at any time. [Upload files from your browser to auto-fill form fields](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : Use AI Lens in your browser to upload files for it to analyze and auto-fill form fields --- no installation required. Attach files by dragging or dropping or browsing and then upload the files for AI Lens to analyze and auto-fill form fields. File upload limits apply. [Map related Excel column headers and their values to a single ServiceNow table field](https://www.servicenow.com/docs/access?context=ai-lens-action-service-api&family=australia&ft:locale=en-US) : Use Lens as a Service to map the data from multiple related Excel column headers and values to a single ServiceNow table field. For example, if your Excel sheet has separate City, State, and Country columns, you can map all three values to a single Location field in your ServiceNow table. The service takes the values from each related column header and maps them as a combined data element to your target field, preserving the relationship between the data. Duplicate rows are automatically removed. This enhancement works with choice mapping and reference mapping. [Map Excel column headers and values to multiple ServiceNow table fields in a single operation](https://www.servicenow.com/docs/access?context=ai-lens-action-service-api&family=australia&ft:locale=en-US) : Use Lens as a Service to auto-map an Excel column header and its values from a single Excel sheet to multiple ServiceNow table fields simultaneously. For example, if your Excel sheet contains equipment-related data under headers such as Equipment Description, Manufacturer, and Model Name, AI Lens can auto-map these column headers and their values to multiple table fields at the same time. Some columns may map to one table while others map to different tables based on relevance. AI Lens, for example, can auto-map a single column header and its values to multiple table fields. The target tables are specified in your input JSON. Duplicate rows are automatically removed. This enhancement works with schema mapping. [Capture and analyze screens from your browser to auto-fill catalog item forms in Service Portal](https://www.servicenow.com/docs/access?context=create-record-in-the-service-portal&family=australia&ft:locale=en-US) : Capture and analyze the contents of your screen directly from your browser to auto-fill catalog item form fields in Service Portal --- no installation required. To specify the area of the captured screen that you want AI Lens to analyze, crop the image before submitting it for analysis. [Excel mapping as a service](https://www.servicenow.com/docs/access?context=ailensactionservice-invokelens&family=australia&ft:locale=en-US) : Use Lens as a Service to support three auto-mapping services between Excel and ServiceNow tables. Auto-map Excel column headers to ServiceNow table fields. Auto-map Excel choice column values to ServiceNow choice field values. Auto-map Excel reference column values to ServiceNow reference field values. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow AI Lens features. {#dfrn3-servicenowailens-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Default app on launch setting on the ServiceNow AI Lens downloads and preferences page](https://www.servicenow.com/docs/access?context=download-sn-lens-msi&family=australia&ft:locale=en-US) : The ServiceNow AI Lens Downloads page has been renamed to ServiceNow AI Lens downloads and preferences, and a Default app on launch setting has been added to the page. The setting includes the following options: * Browser (no installation required): Launches AI Lens from your browser when you start a session. * Desktop app: Launches AI Lens desktop application when you start a session. [UI updated to reflect ServiceNow Otto branding](https://www.servicenow.com/docs/access?context=servicenow-lens-features&family=australia&ft:locale=en-US) : The UI has been updated to reflect the ServiceNow Otto branding. Icons, and UI text have been updated throughout the interface to use Otto terminology and visual identity. [New Upload button and Upload file dialog](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : The AI Lens page, which opens in your browser when you select Create with Lens or Update with Lens button, now provides an Upload button. Selecting Upload opens the Upload file dialog, where you can add or drag to upload files. After attaching, you can optionally rename the files. To upload the files, select Next. After uploading, submit the files for ServiceNow AI Lens to analyze and auto-fill your form fields. [Quick visual distinction between AI-filled form fields and manually filled fields](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : ServiceNow® AI Lens now uses visual gradient indicators to distinguish AI-filled form fields from manually entered data. [New screen with browser and desktop app access options](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : A new ServiceNow AI Lens screen opens when you select the Create with Lens button on a list view or Update with Lens button on a form. The screen provides the following options: * Capture screen: Captures a screen from your browser and lets ServiceNow AI Lens analyze its contents to auto-fill form fields. * Open AI Lens desktop: Opens the ServiceNow AI Lens desktop application for the full range of capabilities, including capturing multiple screens and uploading files. [Preview screen](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : The new preview screen displays the screen that ServiceNow AI Lens captured before submitting for analysis. The screen provides the following options: * Crop: Select to crop the captured screen to specify the area that you want ServiceNow AI Lens to analyze, before submitting it for analysis. * Additional instructions (Optional): Enter instructions to guide ServiceNow AI Lens in analyzing specific information from the captured screen. * Re-capture: Select to discard the current capture and repeat the screen capture process. * Analyze: Select to submit the captured screen for analysis and then auto-fill the form fields. No changes in this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow AI Lens features or functionality were removed. {#dfrn3-servicenowailens-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow AI Lens features or functionality were deprecated. {#dfrn3-servicenowailens-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow AI Lens. {#dfrn3-servicenowailens-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see [Configure](https://www.servicenow.com/docs/access?context=install-sn-lens&family=australia&ft:locale=en-US). Important: ServiceNow AI Lens is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow AI Lens we have noted them here. {#dfrn3-servicenowailens-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow AI Lens we have noted them here. {#dfrn3-servicenowailens-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow AI Lens, such as specific requirements or compliance levels. {#dfrn3-servicenowailens-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow AI Lens we have noted them here. {#dfrn3-servicenowailens-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow AI Lens we have noted them here. {#dfrn3-servicenowailens-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) Use ServiceNow AI Lens from your browser to upload one or more files for AI Lens to analyze and auto-fill form fields --- no installation required. Updated the AI experience branding in ServiceNow AI Lens to align with ServiceNow Otto naming and visual guidelines. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal --- no installation required. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) Lens as a Service now supports auto-mapping of Excel column headers, choice values, and reference values to ServiceNow table fields. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) Get started with ServiceNow AI Lens by using it directly from the browser. No downloading or installation required. See [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]