--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow Otto for App Engine release notes for upgrades from Australia to Brazil # Combined ServiceNow Otto for App Engine release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for App Engine Release Notes for Upgrades from Australia to Brazil This consolidated release notes document helps ServiceNow customers prepare for upgrading ServiceNow Otto for App Engine from the Australia release family to Brazil. It summarizes new features, changes, activation instructions, and important upgrade considerations across these releases, ensuring customers understand what to expect during and after the upgrade process. Show full answer Show less ## New Features * **Conversational AI Asset Creation:** Customers with a ServiceNow Otto for Creator subscription can now use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom applications, enabling faster and more intuitive AI development. * **ServiceNow AI Platform Licensing Tiers:** The platform introduces three AI experience licensing tiers: * **Foundation:** Basic AI capabilities delivering insights. * **Advanced:** AI features to boost productivity across relevant use cases. * **Prime:** Autonomous AI actions with full access to AI assets and custom creation. Customers' access to application features, generative AI skills, workflows, and agents depends on their license tier. ## Changes * **Rebranding:** The AI platform experience formerly known as Now Assist is now called ServiceNow Otto®, emphasizing its role as the conversational AI platform integrated with ServiceNow workflows. It supports multimodal interactions and autonomous orchestration across systems. * **Large Language Model (LLM) Service Update:** The Now LLM Service is no longer the default model for new or inactive AI assets. Instead, a third-party LLM is selected by default, though existing configurations using Now LLM remain unchanged and the Now LLM Service is still available for manual selection. ## Activation and Upgrade Considerations * **Installation:** ServiceNow Otto for App Engine must be requested and installed via the ServiceNow Store. This centralized approach simplifies management and access to the application. * **Pre- and Post-Upgrade Tasks:** Customers should review and complete any specified tasks before and after upgrading to ensure a smooth transition to the Brazil release. * **Entitlements:** Although the product has been rebranded as ServiceNow Otto®, existing product entitlements remain unchanged. Customers should verify their entitlements to confirm access to features. ## Additional Information * No features or functionalities were removed or deprecated in the upgrade from Australia to Brazil. * There are no new browser, accessibility, localization, or additional requirements introduced in these releases. * Patch-level highlights include the name change to ServiceNow Otto® and preparations for future deprecation of the Now LLM Service. Consolidated page of all release notes for ServiceNow Otto for App Engine from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for App Engine release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for App Engine to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforappengine-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for App Engine. {#dfrn3-servicenowottoforappengine-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Create AI assets conversationally with Build Agent](https://www.servicenow.com/docs/access?context=create-custom-ai-agent&family=australia&ft:locale=en-US) : If you have a ServiceNow Otto for Creator subscription, you can use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for App Engine features. {#dfrn3-servicenowottoforappengine-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for App Engine features or functionality were removed. {#dfrn3-servicenowottoforappengine-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for App Engine features or functionality were deprecated. {#dfrn3-servicenowottoforappengine-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for App Engine. {#dfrn3-servicenowottoforappengine-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for App Engine, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforappengine-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for App Engine. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Prepare for Now LLM Service to be deprecated in a future release. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * If you have a ServiceNow Otto for Creator subscription, you can create AI assets conversationally using Build Agent. See [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]