--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow Otto for Configuration Management Database (CMDB) release notes for upgrades from Australia to Brazil # Combined ServiceNow Otto for Configuration Management Database (CMDB) release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Configuration Management Database (CMDB) Release Notes for Upgrades from Australia to Brazil This consolidated release notes document guides ServiceNow customers through the upgrade of ServiceNow Otto for Configuration Management Database (CMDB) from the Australia release to the Brazil release. It combines cross-family updates including new features, changes, activation information, and upgrade considerations to help you prepare and execute your upgrade efficiently. Show full answer Show less ## Key Upgrade Information * **Pre-upgrade tasks:** To enable detailed descriptions of configuration items (CIs) and classes via Now Assist, activate the `External Content Connectors` plugin, install the 'ServiceNow Product Documentation' connector, and crawl the product documentation. * **Brazil release:** Contains no new updates or changes for ServiceNow Otto for CMDB. * **Activation:** ServiceNow Otto for CMDB is available for installation from the ServiceNow Store. Ensure you request and activate the app from the Store before upgrading. ## New Features Introduced Between Australia and Brazil Although Brazil has no new features, several important capabilities were introduced in Australia that remain relevant for your upgrade: * **Assess CMDB Impact agentic workflow:** Automatically identifies upstream services and CIs likely affected by incidents or proposed changes, providing impact levels and rationale based on CMDB dependencies. * **Integration guidance via Now Assist:** When provided a CI class name, Now Assist recommends optimal data sources and Service Graph Connectors for populating your CMDB. * **Business application candidate agent:** Uses AI clustering to discover and suggest business applications to associate with existing services, reducing manual mapping and enhancing data governance. * **CMDB readiness summaries:** AI-generated reports analyze Hardware Asset Management dashboard data to highlight CMDB data accuracy, completeness, and health, with suggested remediation steps. * **ServiceNow AI Platform licensing tiers:** Three licensing tiers---Foundation, Advanced, and Prime---offer scalable AI capabilities ranging from basic insights to autonomous AI orchestration. * **Enhanced search and CI form capabilities:** Natural language queries enable relationship-aware searches across Service Graph data, and CI details can be queried interactively within CI forms and dashboards. ## Changes Affecting Existing Features * **ServiceNow Otto rebranding:** The conversational AI platform is now officially named ServiceNow Otto®, emphasizing agentic workflows and multimodal interactions. * **Default Large Language Model (LLM) provider change:** New or inactive AI assets default to a third-party LLM, while existing assets using the Now LLM Service remain unchanged. Manual selection of the Now LLM Service is still supported. * **Role requirements updates:** * The "Provide advice on CMDB governance" workflow requires the `admin` or `systemscheduleradmin` role. * The "Create configuration item" workflow now requires the `sncmdbadmin` role (previously `sncmdbeditor`). * AI skills executing in the Now Assist panel require both `cmdbdedupadmin` and `nowassistpaneluser` roles. ## Removed and Deprecated Features There were no removals or deprecations of features between Australia and Brazil releases for ServiceNow Otto for CMDB. ## Additional Notes * No updates or changes were introduced regarding additional requirements, browser compatibility, accessibility, or localization between Australia and Brazil releases. * The Australia Patch 1 introduced enhancements including AI-powered dynamic Incident Record Enrichment (IRE), a de-duplication task resolution assistant skill, and natural language search capabilities. ## What This Enables You To Do Upgrading from Australia to Brazil ensures your ServiceNow Otto for CMDB environment leverages advanced AI-driven workflows for impact analysis, CI data sourcing, and governance advice, with improved search and user experience features. You can expect enhanced automation to reduce manual efforts in CMDB management, better data quality insights, and an AI platform tailored to your licensing level for optimized productivity and autonomous operations. Consolidated page of all release notes for ServiceNow Otto for Configuration Management Database (CMDB) from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Configuration Management Database (CMDB) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Configuration Management Database (CMDB) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : To enable Now Assist to provide detailed descriptions of CIs and classes, you must activate the 'External Content Connectors' plugin, install the 'ServiceNow Product Documentation' connector, and then crawl the product documentation. For configuration instructions, see [Configure the CI form contextual help skill](https://www.servicenow.com/docs/access?context=na-cmdb-skill-form-sense-config&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Configuration Management Database (CMDB). {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Analyzing the impact of a change or incident](https://www.servicenow.com/docs/access?context=na-cmdb-awf-impact-analysis-using&family=australia&ft:locale=en-US) : The Assess CMDB Impact agentic workflow identifies the upstream services and CIs that are likely to be affected by an incident or by a proposed change. The workflow reasons about propagation likelihood based on CMDB dependency topology and the nature of the change. The workflow returns a structured list with impact levels and the reasoning. [Determine which SGC to use](https://www.servicenow.com/docs/access?context=na-cmdb-awf-suggest-sgc-mappings&family=australia&ft:locale=en-US) : Sometimes you're not sure which integration to use to capture CI data. When you provide Now Assist with the name of a particular CI class, it can recommend the data sources or Service Graph Connectors and ingestion sources that can best populate CMDB data. [\[Placeholder link text to key bundle-platcap.na-cmdb-agent-biz-app-candidate-c\]](https://www.servicenow.com/docs/access?context=na-cmdb-agent-biz-app-candidate-c&family=australia&ft:locale=en-US) : The Business application candidate agent discovers and suggests business applications to associate with existing application services in the CMDB, reducing manual mapping effort and improving data governance. The agent uses AI clustering and feedback loops to propose business application candidates for your review. [Summarize CMDB readiness](https://www.servicenow.com/docs/access?context=na-cmdb-skill-summ-rdy&family=australia&ft:locale=en-US) : View an AI-generated summary of the CMDB success advisor for Hardware Asset Management (HAM) dashboard data. The summary highlights the key findings on CMDB data accuracy, completeness, and health, and suggests remediation actions to address the findings. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Search the Service Graph database](https://www.servicenow.com/docs/access?context=na-cmdb-skill-search-result-classfy&family=australia&ft:locale=en-US) : ServiceNow Otto for CMDB analyzes your search criteria, identifies implicit filters, determines the optimum search method (keyword search or query generation), queries Service Graph data, and then displays the results. You then have the option to refine the search using natural language in the Now Assist panel. [View CI details on CI forms](https://www.servicenow.com/docs/access?context=na-cmdb-skill-ci-form-help&family=australia&ft:locale=en-US) : The skill answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace. You can submit similar queries on the Explore CI view. [CMDB searches can include relationships](https://www.servicenow.com/docs/access?context=na-cmdb-awf-search&family=australia&ft:locale=en-US) : Search queries can depend on relationships between CIs and can span multiple tables. For example, you might ask: "Search for servers that depend on databases - only Linux servers running Redhat". | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Configuration Management Database (CMDB) features. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__14} | Release | Release notes | |-|-| | Australia | Now Assist \> ServiceNow Otto announcement : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Get advice on CMDB governance](https://www.servicenow.com/docs/access?context=na-cmdb-awf-cmdb-governance&family=australia&ft:locale=en-US) : Correction to the required role for the Provide advice on CMDB governance agentic workflow. The admin or system_scheduler_admin role is required. [New role required for the Create configuration item agentic workflow](https://www.servicenow.com/docs/access?context=na-cmdb-awf-ci-creator&family=australia&ft:locale=en-US) : The sn_cmdb_admin role is now required to use the 'Create configuration item' agentic workflow (was sn_cmdb_editor). Skills now also require the now_assist_panel_user role : AI skills that execute in the Now Assist panel now require both the cmdb_dedup_admin and now_assist_panel_user roles. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Configuration Management Database (CMDB) features or functionality were removed. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Configuration Management Database (CMDB) features or functionality were deprecated. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Configuration Management Database (CMDB). {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install ServiceNow Otto for CMDB by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for CMDB is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Configuration Management Database (CMDB), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available. * Get an AI-generated summary of the CMDB success advisor for HAM dashboard, with key findings on CMDB data accuracy, completeness, and health and the suggested remediation actions. * Compare your current manual (static) IRE processes with AI-powered Dynamic IRE. * Automate the actions that a user would typically make for de-duplication tasks using the de-duplication task resolution assistant skill. * Search the Service Graph database using natural language. * Dive deeply into CI and class information while working in CI forms, dashboards, home pages, and other views on the workspace. See [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]