--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow Otto for Contract Management Pro release notes for upgrades from Australia to Brazil # Combined ServiceNow Otto for Contract Management Pro release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Contract Management Pro Release Notes for Upgrades from Australia to Brazil This consolidated release notes document provides ServiceNow customers with key information regarding the upgrade from the Australia release family to the Brazil release family for ServiceNow Otto for Contract Management Pro. It highlights new features, changes, deprecations, and essential upgrade tasks to help you prepare and make the most of the latest capabilities. Show full answer Show less ## New Features * **Contract Management Pro MCP Server Integration:** Connect external AI tools to the MCP Server to review contract documents against your organization's approved standards using the latest Contract Analysis Playbook. This playbook contains standard terms, approved clause language, and fallback language, enabling AI to suggest redlines aligned with your organization's policies. * **Export Conversational Search Results:** Export contract search results in multiple file formats with customizable columns to facilitate easier sharing and analysis. * **AI Contract Analysis Feedback:** Provide thumbs-up/down and optional comments on AI-identified non-standard or missing clauses through both the workspace and Microsoft Word add-in. Feedback is stored in the Contracts Gen AI Feedback table to improve AI accuracy over time. * **Microsoft Word Add-in Enhancements:** Automatically navigate to non-standard clauses in contract documents using AI citations, streamlining contract review and editing. ## Changes * **Conversational Search Improvements:** Contract document-based conversational search now returns all matching results (beyond the previous limit of 10) with a "Show more" option. In-document search can now be performed after contract metadata results are displayed. * **ServiceNow Otto AI Platform Naming:** The AI platform is now branded as **ServiceNow Otto®**, providing conversational AI capabilities that support multimodal interactions and autonomous orchestration across workflows. * **Default Large Language Model Provider:** Azure OpenAI is now the default model for contract metadata extraction, analysis, and obligation extraction, replacing the Now LLM Service for new or inactive AI assets. The Now LLM Service remains available for manual selection and existing configurations. * **Enhanced Missing Clause Detection:** Accuracy improvements in detecting missing clauses during contract revisions using contract analysis skills. * **Use Case Mapping Configuration:** New option to extract metadata and obligations from signed contracts directly uploaded to contract records by clearing the "Contracts created from contract request" checkbox on use case mapping forms. ## Deprecations * **Now LLM Service Model Updates:** From September 2026, the Gemma 4 model is added to the Now LLM Service portfolio, offering updated AI capabilities alongside sovereignty-focused options. Older models will remain for existing AI skills but will not be available for new development or configuration. ## Activation and Installation Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. The store also provides access to all available apps and cumulative release notes for version history. ## Important Upgrade Considerations * Review and complete all pre- and post-upgrade tasks as outlined to ensure a smooth transition to the Brazil release family. * No additional browser, localization, accessibility, or highlight changes were introduced with this upgrade. ## Key Outcomes for ServiceNow Customers * Leverage AI-powered contract analysis that aligns with your organization's approved language and standards, improving contract review accuracy and compliance. * Benefit from enhanced search capabilities that allow comprehensive natural language queries and easy export of results for reporting or collaboration. * Provide actionable feedback on AI analyses to continuously improve automated contract reviews. * Utilize improved integration with Microsoft Word to efficiently navigate and address contract anomalies. * Access the latest AI models through Azure OpenAI for superior contract metadata extraction and obligation management. Consolidated page of all release notes for ServiceNow Otto for Contract Management Pro from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Contract Management Pro release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Contract Management Pro to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Contract Management Pro. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Contract Management Pro MCP Server](https://www.servicenow.com/docs/access?context=cmpro-negotiation-mcp&family=australia&ft:locale=en-US) : Review contract documents against organization's standards using an external AI tool connected to Contract Management Pro through the MCP Server. The MCP server retrieves the latest approved Contract Analysis Playbook containing organization's standard terms, approved clause language, and approved fallback language. The AI tool uses the playbook to suggest changes and redline the document. [Export conversational search results](https://www.servicenow.com/docs/access?context=cmpro-agentic-workflows&family=australia&ft:locale=en-US) : Export search results from conversational search in multiple file formats. The export includes all search results and uses the columns configured in your list view. Customize the exported columns using the Personalize fields option. [Feedback for AI contract analysis](https://www.servicenow.com/docs/access?context=cmpro-review-contract-document&family=australia&ft:locale=en-US) : Provide feedback on AI-identified non-standard and missing clauses to help improve AI accuracy over time. When reviewing contracts using contract analysis, you can indicate whether the AI suggestions were helpful or not helpful by using the thumbs up or thumbs down feedback options. You can also provide optional qualitative feedback with comments. The feedback option is available in both the workspace and Microsoft Word add-in. The feedback provided on each clause is captured in the Contracts Gen AI Feedback table. [Automatically navigate to non-standard clauses in Microsoft Word add-in](https://www.servicenow.com/docs/access?context=cmpro-review-contract-document&family=australia&ft:locale=en-US) : Locate non-standard clauses easily in Microsoft Word. The document scrolls to the relevant section using AI citations when you select a suggestion in the Microsoft Word add-in. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Contract Management Pro features. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Search in contracts document](https://www.servicenow.com/docs/access?context=cmpro-na-converse-ask-ques-new&family=australia&ft:locale=en-US) : Contract document-based conversational search queries now return all matching results instead of 10 results. Use show more option to load the remaining results. [Search in contract metadata](https://www.servicenow.com/docs/access?context=cmpro-na-search-metadata&family=australia&ft:locale=en-US) : In conversational search, introduced an option to preform in-document search after the contract metadata search results are available. [ServiceNow AI implementation](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Default large language model provider](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI. [Improved missing clause detection](https://www.servicenow.com/docs/access?context=cncore-NA-review-land&family=australia&ft:locale=en-US) : Missing clause detection in contract revision using the contract analysis skill has been enhanced for accuracy. The setup, configuration, and review experience remains unchanged across all supported workspaces. [Configure use case mappings for metadata and obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-usecase-mappings-me&family=australia&ft:locale=en-US) : Clear the Contracts created from contract request check box on the use case mapping forms for the contract metadata extraction and contract obligation extraction skills to extract metadata and obligations from signed contracts that are uploaded directly on a contract record. [Conversational contract search and insights](https://www.servicenow.com/docs/access?context=cmpro-agentic-workflows&family=australia&ft:locale=en-US) : The conversational search feature's improved experience enables you to: * View results in a listing view, making it easier to scan, compare, and navigate contract information. * Open contract documents directly from the search results and perform an in‐document search. The conversational search feature does not support searching within contract documents that are scanned PDFs. | | Brazil | [Search in contracts document](https://www.servicenow.com/docs/access?context=cmpro-na-converse-ask-ques-new&family=brazil&ft:locale=en-US) : Contract document-based conversational search queries now return all matching results instead of 10 results. Use Show more option to load the remaining results. [Search in contract metadata](https://www.servicenow.com/docs/access?context=cmpro-na-search-metadata&family=brazil&ft:locale=en-US) : In conversational search, introduced an option to preform in-document search after the contract metadata search results are available. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Contract Management Pro features or functionality were removed. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Contract Management Pro features or functionality were deprecated. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__26} | Release | Release notes | |-|-| | Australia | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | | Brazil | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Contract Management Pro. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Contract Management Pro - Prime is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Contract Management Pro we have noted them here. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Contract Management Pro we have noted them here. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Contract Management Pro, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Contract Management Pro we have noted them here. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Contract Management Pro we have noted them here. {#dfrn3-servicenowottoforcontractmanagementpro-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Contract Management Pro MCP Server to retrieve the approved contract analysis playbook for external AI tools, enabling the use of organization's standard terms and approved clause language when reviewing contracts. * Contract document-based conversational search queries now return all matching results instead of 10 results. Use Show more option to load the remaining results. * In conversational search, introduced an option to preform in-document search after the contract metadata search results are available. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Contract Management Pro. Check your entitlements to determine your access to specific features. * Export conversational search results in multiple file formats. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Identify missing clauses in contract revisions with improved accuracy. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Provide feedback on AI contract analysis results to help improve the AI accuracy. * Navigate directly to non-standard clause locations in a document when reviewing AI suggestions in the Microsoft Word add-in. * Configure use case mappings to extract metadata and obligations from a signed contract that is uploaded directly on a contract record. * Use AI powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. See [AI capabilities in Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-exp-now-assist-land&family=australia&ft:locale=en-US) for more information. | | Brazil | * Minimize the deviations and reduce the turnaround time by identifying non-standard and missing clauses from the contract document. * Automatically extract the key metadata from signed contracts and update the contract repository, which improves accuracy and efficiency. * Locate contract information and insights using natural language queries across both contract metadata and signed documents. This enables quick summarization and retrieval of contract information. * Extract metadata and obligations from signed contracts, calculate reminder dates based on contract terms, and enable users to review and approve extracted information through a playbook interface before updating the contract repository. * Review contract documents in external AI tools using organizational playbook guidance from . AI-proposed redlines follow approved playbooks rather than general guidance. See [AI capabilities in Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-exp-now-assist-land&family=brazil&ft:locale=en-US) for more information. | [ ]