--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow Otto for FSM release notes for upgrades from Australia to Brazil # Combined ServiceNow Otto for FSM release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for FSM Release Notes for Upgrades from Australia to Brazil This consolidated release notes page provides ServiceNow customers with a comprehensive summary of new features, changes, and important upgrade information for the ServiceNow Otto for Field Service Management (FSM) application, covering the transition from the Australia release family to Brazil. It is designed to help you prepare for and successfully complete your upgrade. Show full answer Show less ## Key Features Introduced * **Parts Manager AI Agent:** Automates tracking and validation of parts usage during work order task closure by interpreting activity notes and updating inventory accordingly. Accessible via the Now Assist panel on the platform and the ServiceNow Agent mobile app. * **Create Work Order from Image:** Enables creation of work orders by uploading photos of equipment issues. The AI extracts relevant details from images to auto-populate work order fields. A cancel option is provided when selecting photos. * **Voice-to-Text Input in Now Assist Virtual Agent:** Allows users to dictate messages through a microphone icon in the ServiceNow Agent mobile app, simplifying interaction with the Virtual Agent. * **New Third-Party AI Model Providers:** Support added for Google Gemini and AWS Claude as options for generative AI skills and AI agents, supplementing existing Now LLM Service and Azure OpenAI models. ## Key Changes * **Primary Action Button for Now Assist Virtual Agent:** A configurable primary action button in the ServiceNow Agent mobile app navigation bar lets administrators set quick access to Now Assist Virtual Agent or other global functions, improving usability. * **AI Visual Indicators:** Consistent gradient styles and subtle animations across Workspace, UI16, and mobile interfaces visually indicate when AI features are actively assisting, enhancing user experience. * **Updated Icons in Virtual Agent:** Refreshed icons for web search, photo upload, and microphone functions provide a clearer and modern interface. * **Performance Improvements:** The Create Work Order AI agent has been optimized to reduce latency and improve response times by streamlining inter-agent communication and minimizing redundant processing. ## Upgrade Considerations * **Pre- and Post-Upgrade Tasks:** Review and complete the specified tasks before and after upgrading to Brazil to ensure a smooth transition. * **Activation:** Now Assist features require activation of the ServiceNow Otto for FSM plugin, available through the ServiceNow Store. * **Additional Requirements:** The ServiceNow Otto for FSM application depends on Field Service Management being installed. * **No Deprecated or Removed Features:** There are no removals or deprecations between Australia and Brazil releases. * **No Browser, Accessibility, or Localization Changes:** No updates in these areas affect the upgrade. ## Practical Outcomes for ServiceNow Customers * Improved automation and accuracy in parts management and work order creation, reducing manual efforts and errors. * Enhanced mobile user experience with streamlined access to AI-powered assistance and voice input capabilities. * Greater flexibility in leveraging AI models with expanded provider options to tailor AI capabilities to your organizational needs. * Consistent and intuitive AI visual cues that improve user trust and clarity during AI interactions. * Optimized AI agent performance for faster and more efficient work order processing. Consolidated page of all release notes for ServiceNow Otto for FSM from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for FSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for FSM to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforfsm-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for FSM. {#dfrn3-servicenowottoforfsm-summary__entry__8} | Release | Release notes | |-|-| | Australia | [AI agent: Parts Manager](https://www.servicenow.com/docs/access?context=fsm-ai-agent-parts-manager&family=australia&ft:locale=en-US) : Track and validate parts usage when closing work order tasks. The Parts Manager AI agent interprets activity notes to update parts statuses and automatically adjusts inventory when tasks are closed. The AI agent is available through the Now Assist panel on platform and through the ServiceNow Agent mobile app. [AI agent: Create Work Order from image](https://www.servicenow.com/docs/access?context=fsm-ai-agent-create-work-order-image&family=australia&ft:locale=en-US) : Create work orders by uploading photos of equipment issues. The AI agent extracts relevant information from the image to populate work order fields. A cancel option is available when selecting photos from the camera or photo library. [Voice-to-text input in Now Assist Virtual Agent](https://www.servicenow.com/docs/access?context=fsm-nava-voice-to-text&family=australia&ft:locale=en-US) : Use voice input when interacting with Now Assist Virtual Agent in the ServiceNow Agent mobile app. Tap the microphone icon to dictate messages instead of typing. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for FSM features. {#dfrn3-servicenowottoforfsm-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Primary action button for Now Assist Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=australia&ft:locale=en-US) : Access Now Assist Virtual Agent from a primary action button in the ServiceNow Agent mobile app navigation bar. Administrators can configure this button to launch Now Assist Virtual Agent or another global function. When configured for Virtual Agent, tapping the button opens Now Assist without additional navigation steps. [AI visual indicators](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=australia&ft:locale=en-US) : Consistent gradient styles indicate when AI is assisting or augmenting an experience. Gradients appear across AI-powered features in Workspace, UI16, and mobile interfaces. Gradients subtly animate during AI processing and return to a static state when complete. [Updated icons in Now Assist Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=australia&ft:locale=en-US) : The Now Assist Virtual Agent interface includes updated icons for web search, photo upload, and microphone functions. [Create Work Order AI agent performance improvements](https://www.servicenow.com/docs/access?context=fsm-ai-agent-create-work-order&family=australia&ft:locale=en-US) : The Create Work Order AI agent was optimized to reduce latency and improve response times. Inter-agent communication was streamlined to minimize redundant processing during work order creation. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for FSM features or functionality were removed. {#dfrn3-servicenowottoforfsm-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for FSM features or functionality were deprecated. {#dfrn3-servicenowottoforfsm-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for FSM. {#dfrn3-servicenowottoforfsm-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Now Assist features are available with activation of the ServiceNow Otto for FSM plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: ServiceNow Otto for FSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for FSM we have noted them here. {#dfrn3-servicenowottoforfsm-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : The ServiceNow Otto for FSM application requires Field Service Management. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for FSM we have noted them here. {#dfrn3-servicenowottoforfsm-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for FSM, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforfsm-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for FSM we have noted them here. {#dfrn3-servicenowottoforfsm-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for FSM we have noted them here. {#dfrn3-servicenowottoforfsm-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Track and validate parts usage during work order task closure with the Parts Manager AI agent. * Create work orders from images by uploading photos of equipment issues through the Now Assist panel or ServiceNow Agent mobile app. * Access Now Assist Virtual Agent from a primary action button in the mobile app navigation bar. * Use voice-to-text input when interacting with Now Assist Virtual Agent in the ServiceNow Agent mobile app. * Experience updated visual indicators with consistent AI gradients across platform, workspace, and mobile interfaces. See [\[Placeholder link text to key bundle-fsm.now-assist-fsm\]](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]