--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow Otto for HR Service Delivery (HRSD) release notes for upgrades from Australia to Brazil # Combined ServiceNow Otto for HR Service Delivery (HRSD) release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for HR Service Delivery (HRSD) Release Notes for Upgrades from Australia to Brazil This consolidated release notes page assists ServiceNow customers in preparing for upgrades of ServiceNow Otto for HR Service Delivery (HRSD) from the Australia release family to Brazil. It summarizes new features, changes, deprecations, and important upgrade tasks relevant to this upgrade path, ensuring customers understand what to expect and how to apply the enhancements effectively. Show full answer Show less ## Key Features * **ServiceNow AI Platform Product Tiers:** Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---offering varying levels of AI capabilities from basic insights to autonomous AI agents, allowing customers to select the tier that best fits their HRSD needs. * **Employee Feedback Collection AI Agent:** Admins can create reusable feedback templates via the Platform Surveys tool. Managers benefit from selecting and previewing templates when requesting feedback and accessing a summarized snapshot of an employee's recent feedback through Manager Hub, streamlining feedback management. * **Enhanced Onboarding Ramp-Up Plan:** The workflow now generates more personalized onboarding plans recommending additional journey services based on completed journeys and peer requests. Managers can review and add services conversationally via Now Assist Virtual Agent, improving new hire integration. ## Changes * **Large Language Models (LLMs) Update:** The Now LLM Service is no longer the default model provider for new or inactive AI assets; instead, a third-party LLM is selected by default. Existing configurations using the Now LLM Service remain unchanged, with the option to manually select it if desired. ## Upgrade Preparation and Activation * Customers should review and complete pre- and post-upgrade tasks before upgrading to the Brazil release to ensure a smooth transition. * ServiceNow Otto for HRSD is available via the ServiceNow Store. Activation requires requesting the app through the store, where customers can also access cumulative release notes and version history. ## Additional Information * No updates or changes were noted in areas such as removed features, deprecations, additional requirements, browser requirements, accessibility, or localization between Australia and Brazil releases. * Patch-level highlights in Australia include enhancements to the feedback process and onboarding services recommendation, with no new updates in Brazil releases. ## What Customers Can Expect By upgrading from Australia to Brazil, customers gain access to improved AI-powered HR workflows, enhanced feedback and onboarding experiences, and updated AI model management, all designed to boost HR service delivery efficiency and personalization. The structured activation and upgrade guidance further support seamless adoption of these improvements. Consolidated page of all release notes for ServiceNow Otto for HR Service Delivery (HRSD) from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for HR Service Delivery (HRSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for HR Service Delivery (HRSD) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for HR Service Delivery (HRSD). {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__8} | Release | Release notes | |-|-| | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Streamline feedback collection and review using the Employee feedback collection AI agent](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=australia&ft:locale=en-US) : As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee's recent feedback with easy navigation to the feedback page in Manager Hub for detailed insights. [Generate onboarding ramp-up plan](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=australia&ft:locale=en-US) : The Generate onboarding ramp-up plan workflow has been enhanced to create more relevant and personalized ramp-up plans for new hires. The workflow now recommends additional Journey services (catalogs and order guides) based on previously completed journeys and services requested by peers in similar roles. Managers can review these recommendations in Now Assist Virtual Agent and add new services through a conversational experience. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for HR Service Delivery (HRSD) features. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for HR Service Delivery (HRSD) features or functionality were removed. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for HR Service Delivery (HRSD) features or functionality were deprecated. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for HR Service Delivery (HRSD). {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install ServiceNow Otto for HRSD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for HRSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for HR Service Delivery (HRSD), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * As a manager, review recommendations in Now Assist in Virtual Agent and add new tasks through a conversational interface. * As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool. * As a manager, select and preview feedback templates when requesting feedback. * As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub. Australia Patch 0 * View additional journey services (catalogs and order guides) recommended based on previous journeys and peer requests. See [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]