--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow Otto for Legal Service Delivery (LSD) release notes for upgrades from Australia to Brazil # Combined ServiceNow Otto for Legal Service Delivery (LSD) release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Legal Service Delivery (LSD) Release Notes for Upgrades from Australia to Brazil This consolidated release notes page provides ServiceNow customers with a comprehensive summary of updates, new features, changes, and important upgrade information for the ServiceNow Otto for Legal Service Delivery (LSD) application, covering releases from Australia through Brazil. It is designed to help you prepare for your upgrade by highlighting relevant changes and activation details. Show full answer Show less ## Key Features * **AI-Enabled Conflict of Interest Requests (Australia release):** Users can now submit Conflict of Interest (COI) requests via natural language conversation using the conversational intake feature integrated into the base system. * **ServiceNow Otto Conversational AI Platform:** The AI experience has been rebranded as ServiceNow Otto®, which is a conversational AI platform embedded within ServiceNow workflows. It supports multimodal interactions across web, mobile, and messaging, enabling autonomous orchestration of cross-system workflows. * **Enhanced Summarization:** Summaries of legal requests and matters now incorporate data from extended practice area tables, providing richer context for legal professionals. ## Important Upgrade and Activation Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete recommended tasks before and after upgrading to the Brazil release to ensure a smooth transition. * **Activation:** ServiceNow Otto for Legal Service Delivery (LSD) is available through the ServiceNow Store. Customers must request installation via the store and can access cumulative release notes and version history there. * **Browser Compatibility:** Refer to Browser support documentation to verify supported browsers for optimal use of ServiceNow Otto for LSD. ## Key Outcomes * Improved user experience through AI-powered natural language intake for conflict of interest disclosures, reducing manual form entry. * Greater efficiency in legal matter management by receiving contextually enriched summaries that incorporate extended legal practice data. * Streamlined upgrade process supported by clear pre- and post-upgrade guidance and centralized activation instructions. * Consistent branding and enhanced AI capabilities under the ServiceNow Otto platform name, aligning with the broader ServiceNow AI experience. Consolidated page of all release notes for ServiceNow Otto for Legal Service Delivery (LSD) from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Legal Service Delivery (LSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Legal Service Delivery (LSD) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Legal Service Delivery (LSD). {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Submit COI request using AI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=australia&ft:locale=en-US) : Submit a Conflict of Interest (COI) request through a natural language conversation. The conversational intake for Legal Conflict of Interest is available in the base system. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Legal Service Delivery (LSD) features. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__14} | Release | Release notes | |-|-| | Australia | [ServiceNow AI implementation](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Summarize request and matters](https://www.servicenow.com/docs/access?context=now-assist-lsd-summarize-case&family=australia&ft:locale=en-US) : Summarization now includes data from extended practice area tables, providing context‑rich summaries for your legal requests and matters. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Legal Service Delivery (LSD) features or functionality were removed. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Legal Service Delivery (LSD) features or functionality were deprecated. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Legal Service Delivery (LSD). {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install ServiceNow Otto for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Legal Service Delivery (LSD) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : To see the list of supported browsers for ServiceNow Otto for Legal Service Delivery (LSD), see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Legal Service Delivery (LSD), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__62} | Release | Release notes | |-|-| | Australia | * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Legal Service Delivery (LSD). Check your entitlements to determine your access to specific features. * Disclose conflicts of interest using natural language from ServiceNow Otto in Virtual Agent rather than having to fill out intake forms. * Legal Request and Matter summarization now considers data from extended practice area tables when summarizing. | | Brazil | No updates for this release. | [ ]