--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow Otto for Software Asset Management (SAM) release notes for upgrades from Australia to Brazil # Combined ServiceNow Otto for Software Asset Management (SAM) release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Software Asset Management (SAM) Release Notes for Upgrades from Australia to Brazil This consolidated release notes page is designed to assist ServiceNow customers in preparing for upgrades of ServiceNow Otto for Software Asset Management (SAM) from the Australia release family to Brazil. It summarizes new features, changes, removals, deprecations, activation guidance, and other relevant information across these releases. Show full answer Show less ## Upgrade Preparation * **Pre- and post-upgrade tasks:** Customers should review and complete required tasks to ensure a smooth upgrade to Brazil. * **Release updates:** No updates were introduced in the Brazil release for SAM, indicating stability and continuity from Australia. ## Key Features Introduced (Australia Release) * **Integrated SaaS Troubleshooting:** A new troubleshooting experience for SaaS applications was introduced, leveraging generative AI to provide automated guidance and recommendations. * **Benefits:** This feature helps reduce downtime, lowers mean time to resolution (MTTR), and simplifies resolving complex SaaS integration issues without requiring deep technical expertise. ## Notable Changes (Australia Release) * **Troubleshoot Button:** A Troubleshoot button is now available alongside error messages on the Integration profile form. This triggers an error summary and resolution guidance when connection validation fails. ## Removals and Deprecations No features or functionalities were removed or deprecated between Australia and Brazil releases, ensuring continuity of existing capabilities. ## Activation Guidance * To activate Now Assist for SAM, customers should request it through the ServiceNow Store. * Now Assist for SAM is available in the ServiceNow Store and provides enhanced troubleshooting assistance. * Customers can refer to the ServiceNow Store version history for cumulative release notes of all apps. ## Additional Considerations * No updates or changes were noted regarding additional requirements, browser compatibility, accessibility compliance, or localization for either release. * Highlight information for Australia includes user-friendly error explanations and step-by-step resolution guidance for runtime job failures, improving operational visibility. ## What Customers Can Expect Upgrading from Australia to Brazil for ServiceNow Otto for SAM maintains existing functionality with no new changes in Brazil, while benefiting from the advanced SaaS troubleshooting enhancements introduced in Australia. This upgrade path supports improved operational efficiency through AI-driven troubleshooting and streamlined error resolution, reducing downtime and technical overhead. Consolidated page of all release notes for ServiceNow Otto for Software Asset Management (SAM) from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Software Asset Management (SAM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Software Asset Management (SAM) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : TBD. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Software Asset Management (SAM). {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Benefit with an integrated troubleshooting experience for SaaS applications with the ability to resolve common issues](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=australia&ft:locale=en-US) : Use generative AI to troubleshoot SaaS integrations with automated guidance and recommendations. By following the resolution guidance, you can significantly reduce downtime, lower the mean time to resolution (MTTR), and resolve complex SaaS issues without deep technical intervention. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Software Asset Management (SAM) features. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Troubleshoot button alongside the error message on the Integration profile form](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=australia&ft:locale=en-US) : The Troubleshoot button is available for all SaaS integrations on the error message that is displayed when connection validation fails due to an error. When selected, the button triggers the generation of error summary and resolution guidance. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Software Asset Management (SAM) features or functionality were removed. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Software Asset Management (SAM) features or functionality were deprecated. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Software Asset Management (SAM). {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Now Assist for SAM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Now Assist for SAM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Software Asset Management (SAM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Enhance your SaaS integration troubleshooting experience with user-friendly error explanations and step-by-step resolution guidance for runtime job failures. See [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]