--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow Otto for Source-to-Pay Operations release notes for upgrades from Australia to Brazil # Combined ServiceNow Otto for Source-to-Pay Operations release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Source-to-Pay Operations Release Notes for Upgrades from Australia to Brazil This consolidated release notes document assists ServiceNow customers in preparing for the upgrade of ServiceNow Otto for Source-to-Pay Operations from the Australia release family to Brazil. It summarizes new features, changes, and relevant upgrade information across the product families including Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), and Purchase Order Management (POM). Show full answer Show less ## Key Features Introduced Before Brazil Release * **Procurement Enhancements (SPO):** * Sentiment analysis of procurement cases and live agent chats to gauge fulfiller tone. * Automated generation of professional email responses for procurement-related cases and tasks, reducing manual lookup across records. * Ability to submit purchase requests by uploading Statements of Work (SOW), with AI agents extracting and prepopulating data. * Conversational AI agents streamline procurement workflows, offering contextual recommendations and progress updates. * Automatic spend category classification for service requests, purchase requisitions, and purchase orders using AI. * **Supplier Lifecycle Operations (SLO):** * AI-driven supplier onboarding automating data validation, duplicate checks, task generation, and communications, including banking info extraction. * Custom onboarding task lists generated from knowledge base articles via AI agents. * Supplier relationship managers can review, approve, or reject onboarding requests and resolve duplicates directly from the Otto panel. * Automatic creation of supplier cases from incoming emails, ensuring all supplier queries related to SLO are properly routed. * Supplier performance summarization with data, trends, and actionable insights. * Sentiment analysis and AI-generated email responses for supplier cases to improve communication efficiency. * **Common Source-to-Pay Skills:** * Email response generation skill leverages generative AI to draft professional, context-aware emails across procurement, supplier, and accounts payable workflows. * Sentiment analysis skill detects emotional tone in cases to help prioritize and manage workflows effectively. * AI Data Explorer provides a unified interface for prompt understanding, recommended queries, and data exploration across Source-to-Pay families. * **Accounts Payable Operations (APO):** * Document classification skill identifies and categorizes email attachments such as invoices and credit memos sent by suppliers. * **Purchase Order Management (POM):** * Automatic conversion of supplier emails into purchase order exceptions assigned to operational buyers. * Agentic workflow to define and execute mitigation strategies for order delivery gaps, including proposing alternative suppliers. ## Upgrade and Activation Information Before upgrading to the Brazil release, customers should review and complete any pre- and post-upgrade tasks. Activation of ServiceNow Otto for Source-to-Pay Operations products (SPO, SLO, APO, POM) requires requesting the applications from the ServiceNow Store. The store also provides version history and cumulative release notes for all updates. ## Changes, Removals, and Deprecations No updates, removals, or deprecations were noted between the Australia and Brazil releases for ServiceNow Otto for Source-to-Pay Operations. ## Additional Considerations * No additional requirements, browser requirements, accessibility updates, or localization changes were introduced in the Brazil release. * The ServiceNow Otto platform continues to enhance AI conversational capabilities, supporting multimodal interactions and autonomous workflow orchestration across web, mobile, and messaging channels. ## Benefits for ServiceNow Customers * Improved efficiency through AI-driven automation of routine tasks such as email drafting, case sentiment analysis, and data extraction from documents. * Enhanced supplier and procurement case management with intelligent onboarding, case creation, and performance summarization. * Streamlined workflows and better decision-making supported by AI recommendations and real-time progress updates. * Consistent, professional communication and prioritization enabled by generative AI and sentiment analysis skills. * Reduced manual effort and faster resolution times across Source-to-Pay operations. Consolidated page of all release notes for ServiceNow Otto for Source-to-Pay Operations from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Source-to-Pay Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Source-to-Pay Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Source-to-Pay Operations. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__8} | Release | Release notes | |-|-| | Australia | [ServiceNow Otto for SPO](https://www.servicenow.com/docs/access?context=now-assist-spo&family=australia&ft:locale=en-US) : [Analyze sentiment in procurement cases](https://www.servicenow.com/docs/access?context=analyze-sentiments-na-spo&family=australia&ft:locale=en-US)Helps procurement specialists to analyze procurement case fields and live agent chats to determine the tone of the fulfiller.[Generate an email response for procurement cases](https://www.servicenow.com/docs/access?context=email-response-na-spo&family=australia&ft:locale=en-US)Analyze procurement case, sourcing request, purchase requisition, sourcing event, negotiation, and stretch items like procurement, sourcing, and receipt tasks to generate professional email response. This eliminates the need to manually look up information across multiple records and allows procurement specialists to handle inquiries effectively.[Submit a purchase request using a SOW](https://www.servicenow.com/docs/access?context=now-assist-spo-upload-sow&family=australia&ft:locale=en-US) Upload SOW documents to submit purchase requests. AI agents parse your documents, extract relevant data, and prepopulate your request, enabling you to focus on reviewing and approving submissions instead of manual data entry.[Conversational intake sourcing procurement agentic](https://www.servicenow.com/docs/access?context=spo-help-fulfill-pr-agentic&family=australia&ft:locale=en-US) Streamline end‑to‑end procurement workflows with a conversational intake experience powered by AI agent support. AI agents guide you through relevant steps while providing contextual recommendations and real-time progress updates.[Automatically assign categories](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=australia&ft:locale=en-US) Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the spend categorization AI agent. [ServiceNow Otto for SLO](https://www.servicenow.com/docs/access?context=now-assist-slo&family=australia&ft:locale=en-US) : [AI driven supplier onboarding](https://www.servicenow.com/docs/access?context=supplier-onboarding-agentic-workflow&family=australia&ft:locale=en-US) Use theAI driven supplier onboarding workflow to automate data validation, duplicate checking, task generation, and supplier communication. Key enhancements include: * Extract banking information from uploaded documents to reduce information mismatch. * Use the document strategy generator AI agent to generate a customized onboarding task list using all published knowledge base articles. * View a list of AI-suggested suppliers while reviewing supplier onboarding requests initiated through sourcing requests. * Supplier relationship managers can manually approve or reject supplier onboarding requests. * Resolve duplicate supplier onboarding requests from the ServiceNow Otto panel by updating the supplier legal name, contact email, or both. [Automate supplier case creation from emails](https://www.servicenow.com/docs/access?context=automated-supplier-case-creation-from-emails&family=australia&ft:locale=en-US) Convert supplier emails into cases automatically when registered supplier contacts send emails to a supplier inbox. Supplier cases are created for all SLO related queries and assigned to the supplier relationship manager. For queries unrelated to SLO, a universal request is created for resolution.[Summarize supplier performance in Source-to-Pay Workspace](https://www.servicenow.com/docs/access?context=summarize-supp-perf&family=australia&ft:locale=en-US) Generate comprehensive supplier performance summaries, including performance data, trends, and actionable insights, using the supplier performance summarization skill.[Analyze sentiments in supplier cases](https://www.servicenow.com/docs/access?context=slo-analyze-sentiments&family=australia&ft:locale=en-US) Use the sentiment analysis skill to analyze supplier case fields and determine the tone or sentiment of the fulfiller.[Generate an email response for supplier cases](https://www.servicenow.com/docs/access?context=generate-email-response-for-supplier-case&family=australia&ft:locale=en-US) Use the email response skill to analyze supplier case details and generate professional email responses using past emails, KB articles, and related tasks. [Source-to-Pay Operations common skills](https://www.servicenow.com/docs/access?context=source-to-pay-common-skills&family=australia&ft:locale=en-US) : The Email response generation skill uses generative AI to automatically draft professional, context-aware email responses for supplier inquiries, procurement communications, and AP case management across Source-to-Pay workflows (APO, SPO, SLO). This reduces manual effort and improves response consistency.The Sentiment analysis skill uses large language models to detect emotional tone (Positive, Negative, or Neutral) in cases across Source-to-Pay workflows (APO, SPO, SLO).The AI Data Explorer for Source-to-Pay (APO, SPO, SLO) supports AI-driven prompt understanding, recommended queries, and drill-down capabilities within a unified interface. [ServiceNow Otto for APO](https://www.servicenow.com/docs/access?context=now-assist-apo&family=australia&ft:locale=en-US) : Use the accounts payable document classification skill to identify and categorize email attachments, such as invoices, credit memos, and supporting documents, that were sent by suppliers. [ServiceNow Otto for POM](https://www.servicenow.com/docs/access?context=now-assist-for-purch-order-magmt&family=australia&ft:locale=en-US) : Convert supplier emails into purchase order exceptions automatically when a registered supplier contact sends emails to a supplier inbox. Purchase order exceptions are created for all purchase order queries and assigned to the operational buyer. For queries unrelated to purchase order exceptions, a universal request is created.Use the define PO exception mitigation strategy agentic workflow in ServiceNow Otto for POM to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Source-to-Pay Operations features. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Source-to-Pay Operations features or functionality were removed. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Source-to-Pay Operations features or functionality were deprecated. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Source-to-Pay Operations. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install for ServiceNow Otto for Sourcing and Procurement Operations (SPO), ServiceNow Otto for Supplier Lifecycle Operations (SLO) and ServiceNow Otto for Accounts Payable Operations (APO), and ServiceNow Otto for Purchase Order Management (POM) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Source-to-Pay Operations we have noted them here. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Source-to-Pay Operations we have noted them here. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Source-to-Pay Operations, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Source-to-Pay Operations we have noted them here. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Source-to-Pay Operations we have noted them here. {#dfrn3-servicenowottoforsourcetopayoperations-summary__entry__62} | Release | Release notes | |-|-| | Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. * Prioritize cases by using the sentiment analysis skill to analyze a fulfiller's tone or sentiment of invoice cases, procurement cases, supplier cases, and tasks. * Draft professional email responses automatically for invoice cases, procurement cases, supplier cases, tasks with the email response generation skill. * Generate reports, visualizations, and KPIs using natural language queries with the AI data explorer. * Enable buyers execute the best mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. | | Brazil | No updates for this release. | [ ]