--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow Otto for Telecommunications, Media, and Technology (TMT) release notes for upgrades from Australia to Brazil # Combined ServiceNow Otto for Telecommunications, Media, and Technology (TMT) release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Release Notes for Upgrades from Australia to Brazil This consolidated guide covers all cross-family release notes for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) from the Australia release through to Brazil. It helps ServiceNow customers prepare for upgrades by summarizing new features, changes, activation details, and other important upgrade information relevant to these releases. Show full answer Show less The Brazil release marks the latest version (updated October 8, 2026) and includes no new updates, changes, removals, or deprecations beyond what was introduced in the Australia release. If a release has no updates for a given product or feature, this is explicitly noted. ## Key Features Introduced in Australia Release * **Auto-onboarding:** Automates onboarding workflows to reduce complexity, manage secure connections, synchronize settings, and monitor for errors, ensuring efficient and reliable integrations with minimal manual intervention. * **Squad Resource Identifier:** Recommends internal experts by analyzing engagement context, skills, regional availability, and real-time status to connect customer success teams with the right individuals for faster collaboration and escalation handling. * **Product Release Email Communication:** Automatically drafts, refines, and distributes release announcement emails to appropriate stakeholders, ensuring consistent messaging and streamlined communication. * **Risk Signals and Solution Synchronization:** Monitors solution records linked to risk signals and syncs updates back to the original risk signal, notifying customer success managers with summarized statuses and prompting closure of resolved risks. * **Now Assist for Product Adoption Roadmaps:** Uses generative AI to analyze customer traits, match similar products, and customer goals to create tailored product adoption roadmaps, supporting renewal conversations and expansion opportunities. * **Renewal and Expansion Support:** Evaluates renewal readiness automatically through health scores, product usage, and value achievement with the Renewal Insight Engine, enabling direct creation of opportunities within renewal playbooks. * **Customer 360 AI Insights:** Analyzes customer interactions (calls, chats, billing) with Knowledge Graph and Workflow Data Fabric to provide service and network insights, fault identification recommendations, and task-based insights including sentiment analysis and voice agent interactions. * **Sentiment Analysis on Service Problem Cases:** Generates customer sentiment and reasoning on complaint cases, aiding informed decision-making and linking to Alternative Dispute Resolution (ADR) cases. * **ADR Case Automation:** Enables generation of comprehensive summaries, resolution notes, and deadlock letters for ADR cases to support dispute resolution and customer feedback processes. ## Upgrade and Activation Information * **Pre- and Post-Upgrade Tasks:** Customers should review detailed tasks before upgrading to Brazil to ensure a smooth transition. * **Activation:** Now Assist features require activation of the ServiceNow Otto for TMT plugin. The product is available via the ServiceNow Store, with activation details provided in the release notes. * **No Changes in Brazil Release:** The Brazil release contains no new features, changes, removals, or deprecations beyond what was introduced in Australia. ## Additional Notes * No updates were made in browser requirements, accessibility, localization, or highlight information sections for either Australia or Brazil releases. * Where no updates occurred for specific releases or features, this is clearly noted to assist in upgrade planning. ## What This Enables for ServiceNow Customers By leveraging the introduced features, ServiceNow customers in Telecommunications, Media, and Technology sectors can automate and simplify onboarding, optimize internal expertise matching, enhance communication of product updates, and improve risk and renewal management processes. AI-driven insights help proactively identify customer issues, analyze sentiment for better complaint handling, and generate automated documentation for dispute resolution, all aimed at improving customer success outcomes and operational efficiency. Consolidated page of all release notes for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Telecommunications, Media, and Technology (TMT) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Telecommunications, Media, and Technology (TMT) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Telecommunications, Media, and Technology (TMT). {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__8} | Release | Release notes | |-|-| | Australia | Auto-onboarding : Reduce onboarding complexity for consumers with automated onboarding. This feature autonomously manages onboarding workflows, establishes secure connections, synchronizes settings, and continuously monitors for errors to help ensure reliable, efficient integrations with minimal manual effort. [Squad resource identifier](https://www.servicenow.com/docs/access?context=now-assist-squad-resource-identifier&family=australia&ft:locale=en-US) : Recommend internal experts based on engagement context, skill set, region, and real-time availability. Assist customer success teams to quickly identify and connect with the right individuals to support success plays, initiatives, or critical escalations, helping to ensure faster and more effective collaboration across engagements. [Product release email communication](https://www.servicenow.com/docs/access?context=now-assist-product-release-email-communication&family=australia&ft:locale=en-US) : Automatically draft, refine, and publish release announcement emails. It identifies the right stakeholders, helps to ensure consistent messaging, and streamlines distribution. Risk signals and solution synchronization : Monitor solution records linked to risk signals and automatically sync updates back to the original risk signal record. Notify customer success managers with a summarized status, and prompt them to close resolved risks. Create product adoption roadmaps using Now Assist : Use generative AI to create product adoption roadmaps by analyzing customer characteristics, identifying similar products, and matching customer goals. Provide contract-level insights to support more effective renewal conversations and expansion opportunities. Support renewals and expansion : Analyze renewal readiness automatically by evaluating health scores, product usage, and value achievement metrics using the Renewal Insight Engine. After receiving assessment reports, create opportunities directly within the renewal playbook. Customer 360 AI insights : Analyze call, chat, billing, and interaction data with Knowledge Graph and Workflow Data Fabric. Provide service and network insights with recommendations on potential customer faults. Deliver task-based insights on recent cases, orders, A2A integration with RADCOM, voice agent interactions, and sentiment analysis related to customer health. [Analyze the sentiment of a service problem case](https://www.servicenow.com/docs/access?context=now-assist-tmt-analyze-sentiment-spc-adr&family=australia&ft:locale=en-US) : Generates the customer's sentiment and the reasoning behind it on the complaint cases. Make informed decisions on complaint cases based on sentiment and link them to the Alternative Dispute Resolution (ADR) case record. [Summarize the linked records](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-linked-record&family=australia&ft:locale=en-US) : Generate a comprehensive summary of the service problem case records that you have linked on the ADR case. [Generate ADR resolution notes](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-resolution-notes-ad&family=australia&ft:locale=en-US) : Enables you to generate resolution for the customer dispute in the ADR case record. You can propose this resolution to the customer and get the customer feedback. [Generate a deadlock letter](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-deadlock-letter&family=australia&ft:locale=en-US) : Generate details of a deadlock letter for an ADR case. If the customer doesn't agree with the ADR case resolution, then you can use this skill to generate the deadlock letter and share with the customer. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Telecommunications, Media, and Technology (TMT) features. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Telecommunications, Media, and Technology (TMT) features or functionality were removed. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Telecommunications, Media, and Technology (TMT) features or functionality were deprecated. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Telecommunications, Media, and Technology (TMT). {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Now Assist features are available with activation of the ServiceNow Otto for TMT plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Telecommunications, Media, and Technology (TMT) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) we have noted them here. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) we have noted them here. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Telecommunications, Media, and Technology (TMT), such as specific requirements or compliance levels. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) we have noted them here. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) we have noted them here. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Automatically draft, refine, and publish release announcement emails to the multiple customers regarding the product changes and features adoption. * Identify and match internal experts to customer needs based on engagement context, skills, region, and real-time availability. * Automatically monitor solution progress and sync real-time updates with the risk signals and solution synchronization agent. * Generate customized product adoption roadmaps by analyzing customer characteristics, goals, and similar product adoption patterns. * Analyze call, chat, billing, and interaction data with sentiment analysis for proactive service recommendations and faster issue resolution. See [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]