--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ServiceNow Otto for Workplace Service Delivery (WSD) release notes for upgrades from Australia to Brazil # Combined ServiceNow Otto for Workplace Service Delivery (WSD) release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Workplace Service Delivery (WSD) Release Notes for Upgrades from Australia to Brazil This consolidated document provides essential information for ServiceNow customers upgrading the ServiceNow Otto for Workplace Service Delivery (WSD) product from the Australia release family to Brazil. It summarizes new features, changes, deprecations, activation instructions, and other relevant details spanning all releases between Australia and Brazil. Show full answer Show less ## New Features * New features were introduced between Australia Patch 1 and Brazil releases; however, Brazil itself had no additional updates. * The product has evolved under the ServiceNow Otto brand, reflecting enhancements to the conversational AI platform integrated into ServiceNow workflows. ## Key Changes * The AI experience formerly known as Now Assist has been rebranded to ServiceNow Otto®, emphasizing its role as a conversational AI platform with agentic capabilities and multimodal interaction support across web, mobile, and messaging channels. * ServiceNow Otto enables autonomous orchestration of workflows across multiple systems, enhancing workplace service delivery automation. * No features or functionalities were removed or deprecated between these releases. ## Activation and Installation * ServiceNow Otto for Workplace Service Delivery (WSD) is available for installation via the ServiceNow Store. * Customers should request installation through the ServiceNow Store and can refer to the ServiceNow Store version history for cumulative release notes. * There were no changes to activation procedures between Australia and Brazil releases. ## Additional Information * No updates were made regarding additional requirements, browser compatibility, accessibility compliance, or localization between Australia and Brazil releases. * ServiceNow Otto branding and product naming changes began appearing from Australia Patch 5, but product entitlements remain consistent. ## Practical Implications for ServiceNow Customers When upgrading from Australia to Brazil, expect a consistent feature set with branding and AI experience enhancements under the ServiceNow Otto name. Installation continues to be managed through the ServiceNow Store with no new activation complexities. There are no removals or deprecations impacting existing functionality, minimizing upgrade risks. Customers leveraging conversational AI capabilities will benefit from ServiceNow Otto's autonomous orchestration and multimodal interaction features, improving workplace service delivery automation. Consolidated page of all release notes for ServiceNow Otto for Workplace Service Delivery (WSD) from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Workplace Service Delivery (WSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Workplace Service Delivery (WSD) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Workplace Service Delivery (WSD). {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Workplace Service Delivery (WSD) features. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Workplace Service Delivery (WSD) features or functionality were removed. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Workplace Service Delivery (WSD) features or functionality were deprecated. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Workplace Service Delivery (WSD). {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install ServiceNow Otto for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for WSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Workplace Service Delivery (WSD), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__62} | Release | Release notes | |-|-| | Australia | Australia Patch 5 * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Workplace Service Delivery (WSD). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. See [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]