--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Service Portal release notes for upgrades from Australia to Brazil # Combined Service Portal release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Portal Release Notes for Upgrades from Australia to Brazil This consolidated release notes document helps ServiceNow customers prepare for upgrading Service Portal from Australia to Brazil release versions. It combines all relevant feature updates, changes, removals, and important upgrade tasks across the releases. The notes highlight new capabilities, configuration options, accessibility improvements, and brand updates that impact your Service Portal experience and administration. Show full answer Show less ## New Features * **Approval Configuration with AI Assistance:** The Approval assistance AI agent can now generate checklists from documents stored in third-party cloud services like Microsoft SharePoint, Google Drive, or your internal tables, streamlining approval workflows. * **New Organization Chart Widget:** This widget displays comprehensive employee details such as default and secondary field names, location, and department, improving organizational visibility within the portal. * **Portal-Specific Authentication:** You can configure different authentication methods for each portal, enabling tailored login experiences (e.g., Okta for internal portals, Microsoft Azure for external portals). * **Identifier-First Login (IFL):** Brazil release introduces IFL authentication in Service Portal, where users enter their username or email first to determine the authentication path based on configured policies. ## Changes * **Theming Enhancements:** Australia release added support for creating theme variants, allowing you to customize the visual appearance of Service Portal to better match your brand identity. ## Accessibility Improvements * **Dark Theme Support:** A Coral dark theme is available to improve user focus, reduce eye strain, and enhance readability for users with visual sensitivities. * **Improved Semantic Tagging:** Enhanced semantic tags within the Service Portal Designer help screen readers better identify and describe key portal sections, supporting users who are blind or have low vision. ## Important Upgrade Considerations * Review and complete all pre- and post-upgrade tasks specific to Service Portal before upgrading to Brazil. * Service Portal remains an AI Platform feature active by default and is available through the ServiceNow Store. * Branding updates include the adoption of "ServiceNow Otto®" as the new AI experience brand name; use provided properties to manage onboarding messages for portals. ## Additional Notes * No features were removed or deprecated between Australia and Brazil releases. * No new browser requirements or localization changes were introduced. * Several releases had no updates, which are noted for clarity. ## What This Means for You As a ServiceNow customer, these release notes enable you to understand the latest improvements and how to leverage them effectively in your Service Portal. Customizing authentication per portal and improving accessibility and branding options allow you to enhance user experience and security. Preparing by following upgrade tasks ensures a smooth transition to Brazil, taking advantage of new AI-assisted approval processes and enhanced organizational visibility. Overall, these updates help you tailor Service Portal to better meet your organization's needs and user expectations. Consolidated page of all release notes for Service Portal from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Portal release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Portal to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceportal-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Portal. {#dfrn3-serviceportal-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=australia&ft:locale=en-US) : The Approval assistance AI agent allows checklist generation from documents that are stored in integrated third-party cloud providers such as Microsoft SharePoint, Google Drive, or a custom internal table. [New Organization Chart widget](https://www.servicenow.com/docs/access?context=new-organization-chart-widget&family=australia&ft:locale=en-US) : Use the Service Portal New Organization Chart widget to show additional display configurations, such as default and secondary field names, location, department, and so on, to gain visibility into employees within their organization. [Create a portal](https://www.servicenow.com/docs/access?context=create-a-portal&family=australia&ft:locale=en-US) : Configure and apply different authentication configurations for each portal to enable different login experiences for each portal. For example, you can set an authentication method like Okta for an internal employee portal or use Microsoft Azure for an external portal. | | Brazil | [Enable identifier-first login in Service Portal](https://www.servicenow.com/docs/access?context=identifier-first-login-service-portal&family=brazil&ft:locale=en-US) : Use an identifier-first login (IFL) authentication method in Service Portal where the authentication path is determined by the username or email entered, and evaluated against configured IFL policies. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Portal features. {#dfrn3-serviceportal-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Create a portal theme](https://www.servicenow.com/docs/access?context=c_CustomCSS&family=australia&ft:locale=en-US) : Create theme variants for Service Portal themes to tailor the visual experience for your users, which can help you match your brand. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Portal features or functionality were removed. {#dfrn3-serviceportal-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Portal features or functionality were deprecated. {#dfrn3-serviceportal-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Portal. {#dfrn3-serviceportal-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. Important: Service Portal is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Portal, such as specific requirements or compliance levels. {#dfrn3-serviceportal-summary__entry__50} | Release | Release notes | |-|-| | Australia | Accessibility information : [Enable dark theme](https://www.servicenow.com/docs/access?context=enable-dark-theme&family=australia&ft:locale=en-US) : Use the Dark theme in Service Portal to improve focus and provide better accessibility support. This option is commonly used to alleviate eye strain and improve readability. [\[Placeholder link text to key t_ConfigureAPage\]](https://www.servicenow.com/docs/access?context=t_ConfigureAPage&family=australia&ft:locale=en-US) : Add and edit more semantic tags within the Service Portal Designer to define key areas of a portal to support clearer navigation and descriptions for screen readers. This update helps users who are blind or have low vision by making it easier for assistive technology to identify and understand different sections of each page. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__62} | Release | Release notes | |-|-| | Australia | * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto® onboarding message for specific Service Portal portals. Set the property value to a single portal sys_id, or use a comma-separated list of sys_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message. * View the updated user interface for the Service Portal New Organization Chart widget. It includes additional display configurations, such as default and secondary field names. * Use portal-specific authentication methods to allow users access to different portals without having to customize Service Portal authentication. * Enhance Service Portal accessibility navigation for screen readers by using semantic tags. * Use a Coral dark theme on a portal to improve focus, readability, and accessibility. * Create theme variants for the Service Portal themes to tailor the visual experience for your users. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]