--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Sourcing and Procurement Operations release notes for upgrades from Australia to Brazil # Combined Sourcing and Procurement Operations release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sourcing and Procurement Operations Release Notes for Upgrades from Australia to Brazil This consolidated release notes document covers updates for Sourcing and Procurement Operations (SPO) from the Australia release family to the Brazil release family. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, deprecations, activation steps, and other important information. Show full answer Show less Note that there were no updates specifically in the Australia or Brazil releases themselves, but several new features and improvements were introduced in the Brazil release compared to prior versions. ## Key Features * **Email Parser Agent:** Automatically processes incoming emails to identify procurement intents and create procurement cases to streamline request handling. * **Universal Request:** Allows submitting procurement requests in Employee Center using natural language, with automatic routing and cross-team collaboration support. * **Savings Opportunity Discovery:** Identifies cost-saving opportunities from contracts, spend data, and supplier performance for review and action. * **Multi-Currency Support in Shopping Hub:** Displays currency values in both local approver currency and original supplier currency for approval views and notifications. * **Decimal Quantity Support for Services:** Enables decimal quantities for service-based requisitions and purchase orders with validation for data integrity. * **Automatic Spend Category Assignment:** Uses an agent to classify service requests and purchase documents into correct spend categories, reducing manual effort. * **Purchase on Behalf of Others:** Users can purchase for authorized individuals without delegate setup, with tracking by business owner and support for punchout items. * **Brazil SPO Configuration Console:** A guided setup console to configure case types, playbooks, routing, notifications, approvals, and workspace settings with dependency locking and conversational assistance via Now Assist AI. * **SPO Product Hub and Admin Home Discovery:** Centralized place to manage SPO installation, configuration, add-ons, and learning resources via entitlement-driven tiles. * **Progress Tracker for PR-to-PO Fulfillment:** Real-time tracking of purchase requisition status across all workflow states including punchout and revisions. * **Conversational Intake and Task Completion in MCP Client:** Enables procurement requests and task management directly within the MCP chat interface, improving user experience and efficiency. * **AI L1 SPO Service Desk Specialist:** Automates resolution of high-volume, basic procurement inquiries end-to-end, freeing human agents for complex cases. * **Knowledge Article Generation:** ServiceNow Otto can create knowledge articles directly from closed procurement cases to enrich the knowledge base. ## Changes * Now Assist AI summaries for purchase requisitions, orders, and cases now include context from received emails such as sender, date, and key messages to keep AI-generated next steps current. ## Deprecations * The Brazil release introduces the Now LLM Service with new open-weight AI models (e.g., Gemma 4) on the ServiceNow AI Platform. Older AI models remain supported for existing configurations but are deprecated for new use. ## Activation Information ServiceNow customers can request Sourcing and Procurement Operations from the ServiceNow Store. The product is available there for installation and activation, with cumulative release notes and additional details accessible via the Store. ## Additional Information * No changes to browser requirements, localization, accessibility, or additional requirements were introduced in these releases. * ServiceNow Otto® is the integrated conversational AI platform enhancing SPO workflows with multimodal and autonomous orchestration capabilities, available under different licensing tiers (Foundation, Advanced, Prime) according to customer needs. * Brazil release upgrades SPO with a managed product catalog, streamlined e-commerce shopping experience, centralized workspace for sourcing and procurement management, automated workflows, and pre-configured performance dashboards. ## What This Means for ServiceNow Customers Upgrading to the Brazil release of Sourcing and Procurement Operations equips your procurement teams with advanced AI-driven automation, improved multi-currency handling, enhanced user experience for purchasing and case management, and comprehensive configuration tools. These capabilities are designed to reduce manual work, increase procurement efficiency, and provide better visibility into procurement processes and savings opportunities. Customers should review the pre- and post-upgrade tasks to ensure a smooth transition, leverage the new SPO Configuration Console for efficient setup, and explore the AI enhancements to optimize procurement operations. Consolidated page of all release notes for Sourcing and Procurement Operations from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sourcing and Procurement Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sourcing and Procurement Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sourcingandprocurementoperations-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Email parser agent](https://www.servicenow.com/docs/access?context=email-parser-agent-spo&family=australia&ft:locale=en-US) : Analyzes incoming emails to automatically identify the appropriate procurement intent and create corresponding procurement cases using the intent to action agentic workflow. Procurement teams can review the generated cases and take the necessary actions to efficiently manage procurement requests. [Universal Request](https://www.servicenow.com/docs/access?context=universal-request&family=australia&ft:locale=en-US) : Submit procurement requests in Employee Center using natural language, even when a request requires collaboration across multiple departments or teams. A routing agent reviews each request, creates a procurement case, and assigns it to the appropriate fulfillers. Requests involving multiple teams are coordinated across departments, with status updates available on Employee Center throughout the process. [Savings opportunities](https://www.servicenow.com/docs/access?context=savings-opportunity-identification&family=australia&ft:locale=en-US) : Savings Opportunity Discovery agentic workflow identifies cost-saving opportunities from contracts, spend data, and supplier performance. Review and act on opportunities from the Potential Savings Opportunities page. [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=australia&ft:locale=en-US) : Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review. [Decimal quantity support service-based purchases](https://www.servicenow.com/docs/access?context=decimal-support-services&family=australia&ft:locale=en-US) : Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center. [Automatically assign categories](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=australia&ft:locale=en-US) : Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows. [Purchase for another user](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=australia&ft:locale=en-US) : Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view. | | Brazil | [SPO Configuration Console](https://www.servicenow.com/docs/access?context=spo-configuration-console&family=brazil&ft:locale=en-US) : Reduce setup time and configuration errors with a guided console that walks you through configuring all areas of your Sourcing and Procurement Operations deployment. Configure case types, playbooks, stepper statuses, assignment and routing, notifications, approvals, case resolution acceptance, the procurement specialist workspace, Now Assist AI skills, and new case type setup. Steps are sequenced, dependency-locked, and scoped to what admins are authorized and entitled to configure. Select steps can be configured conversationally with Now Assist where your SKU includes it. For example, you can configure SLA definitions for a new case type as a native console step with dependency locking and Now Assist guidance. [SPO Product Hub and Admin Home discovery](https://www.servicenow.com/docs/access?context=spo-product-hub&family=brazil&ft:locale=en-US) : Discover Sourcing and Procurement Operations from an entitlement-driven tile on Admin Home. Install and configure it from a dedicated Product Hub that tracks installation status, guides you to add-on apps, applies default configurations, and surfaces learning resources. [Manage saved delivery addresses](https://www.servicenow.com/docs/access?context=address-deletion-overview&family=brazil&ft:locale=en-US) : Delete saved delivery addresses you no longer need directly from Shopping Hub preferences. A confirmation step provides immediate feedback. Deleted addresses are removed from all locations where they were previously displayed, including at Shopping Hub checkout and on off-catalog record producers. [Purchase on behalf of others](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=brazil&ft:locale=en-US) : The On behalf of list now defaults to the last-used recipient for consecutive purchases in the same session, so shoppers don't need to reselect them each time. This default no longer applies after the shopper clears the On behalf of selection, and it resets when a new session begins. [Purchase punchout items on behalf of others](https://www.servicenow.com/docs/access?context=purchase-punchout-on-behalf-sh&family=brazil&ft:locale=en-US) : Purchase punchout items on behalf of other users, with the same capabilities available for catalog items. This capability is available from punchout search results, supplier and product cards, the Browse supplier page, L2 punchout product details, and L1 punchout entry points in Employee Center. For L1 punchout suppliers, the selected business owner must be a member of the supplier's punchout group. That user's credentials and punchout group membership are used on the punchout supplier site, and any resulting cart items or orders are placed in their cart. [Enable a shopper to purchase on behalf of another user](https://www.servicenow.com/docs/access?context=config-shoppinghub-purchase-behalf&family=brazil&ft:locale=en-US) : Admins can define who a buyer can purchase on behalf of by using broader criteria such as cost center, legal entity, or country. [Scope additional information questions to specific suppliers](https://www.servicenow.com/docs/access?context=configure-additional-information-prl&family=brazil&ft:locale=en-US) : Reduce checkout friction by limiting additional information checkout questions to the suppliers they actually apply to, instead of showing them for all suppliers of a product or category. [Progress tracker for PR-to-PO fulfillment](https://www.servicenow.com/docs/access?context=progress-tracker-overview&family=brazil&ft:locale=en-US) : View the current status of a purchase requisition in the PR-to-PO journey with a real-time progress tracker. The tracker covers all states, including non-linear paths like punchout, revision, and cancellation. It surfaces next steps and owners. Procurement admins can configure which states display. [Received emails on purchase requisitions, purchase orders, and procurement cases](https://www.servicenow.com/docs/access?context=emails-related-list&family=brazil&ft:locale=en-US) : Received emails now also appear in an Emails related list on the record, alongside the existing Sent Emails and Draft Emails related lists. Procurement specialists can review incoming supplier or requester correspondence directly on the purchase requisition, purchase order, or procurement case without switching to a separate mailbox. [Conversational intake using SPO MCP Server](https://www.servicenow.com/docs/access?context=conversational-intake-using-spo-mcp-server&family=brazil&ft:locale=en-US) : Request procurement items through conversational intake in your MCP client without leaving the chat interface. The MCP client guides you through discovery questions, recommends matching products based on your needs, and provides pre-filled request forms in Shopping Hub or Employee Center. This streamlined workflow eliminates the need to navigate multiple pages or manually search for products. [Task completion using SPO MCP Server](https://www.servicenow.com/docs/access?context=task-completion-using-spo-mcp-server&family=brazil&ft:locale=en-US) : Manage all your procurement tasks in one place. View and complete tasks assigned to you based on your instance ACLs directly in your MCP client. The MCP client routes you to Employee Center only when e-signature or document uploads are required. [AI L1 SPO Service Desk Specialist](https://www.servicenow.com/docs/access?context=ztsd-agent-na-spo&family=brazil&ft:locale=en-US) : Automate high-volume L1 procurement inquiries end-to-end. Let the AI L1 SPO Service Desk Specialist resolve general inquiry cases autonomously, freeing your team to focus on complex procurement challenges that require human expertise. [Generate a knowledge article from a procurement case](https://www.servicenow.com/docs/access?context=spo-generate-knowledge-article&family=brazil&ft:locale=en-US) : ServiceNow Otto for Sourcing and Procurement Operations (SPO) generates knowledge articles from closed procurement cases. Use ServiceNow Otto to create articles directly from a closed procurement case or from the ServiceNow Otto panel, then publish them to your knowledge base. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Sourcing and Procurement Operations features. {#dfrn3-sourcingandprocurementoperations-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | [Now Assist summarization includes email context](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&family=brazil&ft:locale=en-US) : Now Assist summaries for purchase requisitions, purchase orders, and procurement cases now reflect the latest email communication. Summaries include sender, date, and key message alongside record fields. AI-generated next steps stay current with the most recent supplier or requester exchange. | [ ] ## Removed Between your current release family and Brazil, some Sourcing and Procurement Operations features or functionality were removed. {#dfrn3-sourcingandprocurementoperations-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Sourcing and Procurement Operations features or functionality were deprecated. {#dfrn3-sourcingandprocurementoperations-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Request Sourcing and Procurement Operations from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: Sourcing and Procurement Operations is available in the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sourcing and Procurement Operations, such as specific requirements or compliance levels. {#dfrn3-sourcingandprocurementoperations-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__62} | Release | Release notes | |-|-| | Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Automatically identify and prioritize savings opportunities across contracts, spend, sourcing, and supplier performance. * View supplier amounts in both local and original currencies across to-dos, emails, and relevant purchasing views. * Enter and edit decimal quantities for service-based purchase requisitions and purchase orders, and enforce validation to prevent decimal quantities for goods. * Classify service requests, purchase requisitions, and purchase orders into the correct spend categories automatically. * Purchase on behalf of other users directly from Shopping Hub and track purchases using the business owner filter. * Create a single sourcing request when a requester submits an intake request with multiple products or services. See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=australia&ft:locale=en-US) for more information. | | Brazil | * Browse a managed product catalog and submit purchase requests through a streamlined, e-commerce-like shopping experience. * Track purchase status, including approvals, tasks, and delivery milestones, from a single view. * Manage sourcing requests, purchase requisitions, negotiations, and procurement cases from a centralized workspace. * Automate end-to-end sourcing and purchasing workflows, including approvals, task generation, and purchase order creation. * Assess spend, operational efficiency, and team performance using pre-configured dashboards and metrics. For an overview of Sourcing and Procurement Operations capabilities, see [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=brazil&ft:locale=en-US). | [ ]