--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Supplier Lifecycle Operations release notes for upgrades from Australia to Brazil # Combined Supplier Lifecycle Operations release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Supplier Lifecycle Operations Release Notes for Upgrades from Australia to Brazil This consolidated release note provides ServiceNow customers with key information about upgrading Supplier Lifecycle Operations (SLO) from the Australia release to the Brazil release. It highlights new features, changes, deprecations, activation instructions, and important considerations to help you prepare and execute a smooth upgrade. Show full answer Show less The Brazil release enhances supplier onboarding, risk assessment, performance monitoring, and supplier self-service capabilities within the Source-to-Pay workflow, integrating advanced AI and third-party intelligence platforms to improve supplier lifecycle management efficiency and accuracy. ## New Features * **FedEx Dataworks Integration:** Enables supplier validation, risk assessment (customs risk, restricted country screening, dangerous goods risk), and performance benchmarking within the supplier onboarding playbook, streamlining supplier verification without leaving the workspace. * **AI L1 SLO Service Desk Specialist:** An autonomous help desk automation that resolves supplier inquiries using knowledge base articles and enterprise knowledge graphs, reducing manual intervention. * **Knowledge Article Generation:** Create, review, and publish knowledge articles directly from closed supplier cases, either individually or in bulk, leveraging ServiceNow Otto for SLO. * **Relish Integration:** Third-party supplier intelligence platform to verify tax information changes, view sanction status, and conduct bulk sanction screenings. These validations can be done during supplier case management and compliance verification. * **Smart Assessments:** Bulk creation and management of survey-like assessments for internal and external users using segmentation rules and templates, enhancing data collection with an improved UI. * **Emails View in Source-to-Pay Workspace:** Supplier managers can manage emails directly within the workspace across cases, tasks, and supplier details, with email actions synchronized and errors handled automatically. Supplier contacts and internal stakeholders can respond to tasks via email without portal login. * **AI-Driven Supplier Onboarding:** Automates validation, duplicate checking, task generation, and communication. Enhancements include banking information extraction from documents, AI-generated onboarding task lists, AI-suggested supplier lists, and manual approval of onboarding requests. * **Automated Case Creation from Supplier Emails:** Converts incoming supplier emails into cases assigned to supplier relationship managers, streamlining query management. * **Supplier Performance Summarization and Sentiment Analysis:** Generate comprehensive performance summaries with insights and apply sentiment analysis to supplier case fields to assess fulfiller tone. * **Email Response Generation:** Use AI to draft professional email replies for supplier cases based on past communications and knowledge base content. ## Changes * **Bank Account Ownership Verification with Relish:** Enhanced to verify bank account numbers and ownership beyond routing and address verification, helping ensure banking data accuracy during change requests. * **Bulk Sanction Screening:** Allows supplier managers to conduct sanction screenings for multiple suppliers simultaneously for streamlined compliance checks. * **AI-Driven Supplier Onboarding Enhancements:** Incorporates web search results and integrations with Craft and Relish for comprehensive supplier scorecards and risk assessments, improving supplier profiling and validation. ## Deprecations * **Now LLM Service:** Introduction of Gemma 4 as a new open-weight AI model with enhanced capabilities. Older models remain available for existing configurations but are deprecated for new development, ensuring customers benefit from the latest AI advancements with strong data governance. ## Activation and Upgrade Considerations * **Plugin Installation:** After upgrading to the Australia release, ensure the *Supplier Operations (com.snc.snso)* plugin is installed. The *Supplier Lifecycle Operations* plugin is renamed to *Supplier Case Management* in Australia and later releases. * **Requesting SLO:** Supplier Lifecycle Operations is available via the ServiceNow Store and requires a request for activation. * **Pre- and Post-Upgrade Tasks:** Review and complete any specified tasks to ensure a smooth transition to Brazil. ## Key Benefits for ServiceNow Customers * **Accelerated Supplier Onboarding:** Simplify onboarding using AI and integration with third-party data sources, reducing manual effort and improving data accuracy. * **Enhanced Risk Management:** Evaluate supplier risks early with automated checks and bulk compliance screenings, minimizing exposure. * **Improved Supplier Engagement:** Enable suppliers to self-serve and update their information, enhancing collaboration and data currency. * **Optimized Case and Communication Handling:** Automate case creation from emails, manage all communications centrally, and leverage AI to assist with responses and knowledge sharing. * **Advanced Performance Monitoring:** Access detailed supplier performance data and sentiment insights to drive better supplier relationship management. Consolidated page of all release notes for Supplier Lifecycle Operations from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Supplier Lifecycle Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Supplier Lifecycle Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-supplierlifecycleoperations-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Supplier Lifecycle Operations. {#dfrn3-supplierlifecycleoperations-summary__entry__8} | Release | Release notes | |-|-| | Australia | [FedEx Dataworks Integration](https://www.servicenow.com/docs/access?context=fedex-dataworks-overview&family=australia&ft:locale=en-US) : FedEx Dataworks combines unmatched, proprietary real-world data signals with advanced analytics to power ServiceNow's Source-to-Pay workflows. Relationship managers can use these signals during supplier onboarding to validate suppliers, evaluate risk, and benchmark supplier performance --- without leaving the supplier workspace. The FedEx Dataworks integration includes the following features: * Supplier validation in supplier onboarding Registration stage: Verifies a supplier's details against FedEx Dataworks records to establish a FedEx Dataworks Supplier ID. This step is part of the supplier onboarding playbook and is required before risk assessment or performance benchmarking data can be retrieved. * FedEx Dataworks risk assessment in supplier onboarding Qualification stage: Returns risk factor ratings for a matched supplier, covering customs risk, restricted country screening, and dangerous goods risk. Risk assessment is available in the supplier onboarding playbook after a successful supplier match. * Supplier performance benchmarking: Retrieves FedEx Dataworks logistics performance metrics for a matched supplier, displayed in a dedicated section on the supplier profile page. [AI L1 SLO Service Desk Specialist](https://www.servicenow.com/docs/access?context=ai-l1-slo-service-desk-specialist&family=australia&ft:locale=en-US) : The AI L1 SLO Service Desk Specialist is a fully autonomous help desk automation solution that resolves supplier inquiries without manual intervention from a fulfiller. For general inquiry cases, the AI L1 SLO Service Desk Specialist retrieves relevant information from published knowledge base articles and the FSC Common KG Tags added under the Enterprise knowledge graph to investigate the issue. [Generate a knowledge article from a closed supplier case](https://www.servicenow.com/docs/access?context=generate-article-case&family=australia&ft:locale=en-US) : Generate, review, and publish knowledge articles from closed supplier cases using ServiceNow Otto for SLO. [Generate a knowledge article from multiple closed cases](https://www.servicenow.com/docs/access?context=generate-article-multiple-cases&family=australia&ft:locale=en-US) : Generate, review, and publish a knowledge article from multiple closed supplier cases using ServiceNow Otto for SLO. [Verify tax information change request using Relish](https://www.servicenow.com/docs/access?context=validate-tax-information&family=australia&ft:locale=en-US) : Relish is a third-party supplier intelligence platform that validates supplier data while working on supplier cases. When a tax information change request is assigned to a supplier manager and they start working on it, they can verify the tax details using Relish. [View supplier sanction status using Relish](https://www.servicenow.com/docs/access?context=view-supplier-sanction-status&family=australia&ft:locale=en-US) : Supplier managers can view the sanction status and last sanction check date for suppliers from the Manage Suppliers list. These fields in the supplier list are available regardless of whether Relish is installed or not, but are updated only when Relish is integrated. If Relish is not integrated, users can edit the field manually if they want. [Smart Assessments](https://www.servicenow.com/docs/access?context=slo-campaign-mgmt&family=australia&ft:locale=en-US) : Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application. [Emails view for supplier managers in the Source-to-Pay Workspace](https://www.servicenow.com/docs/access?context=enabling-emails-view-for-contacts&family=australia&ft:locale=en-US) : Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected and incomplete email errors are handled. Email-summarization is available from the workspace for tasks and cases only. Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal. Internal stakeholders receive the emails and they can perform the assigned tasks directly via email without logging in to the Source-to-Pay Workspace. [AI driven supplier onboarding](https://www.servicenow.com/docs/access?context=supplier-onboarding-agentic-workflow&family=australia&ft:locale=en-US) : Use theAI driven supplier onboarding workflow to automate data validation, duplicate checking, task generation, and supplier communication. Key enhancements include: * Extract banking information from uploaded documents to reduce information mismatch. * Use the document strategy generator AI agent to generate a customized onboarding task list using all published knowledge base articles. * View a list of AI-suggested suppliers while reviewing supplier onboarding requests initiated through sourcing requests. * Supplier relationship managers can manually approve or reject supplier onboarding requests. * Resolve duplicate supplier onboarding requests from the Now Assist panel by updating the supplier legal name, contact email, or both. [Automate supplier case creation from emails](https://www.servicenow.com/docs/access?context=automated-supplier-case-creation-from-emails&family=australia&ft:locale=en-US) : Convert supplier emails into cases automatically when registered supplier contacts send emails to a supplier inbox. Supplier cases are created for all SLO related queries and assigned to the supplier relationship manager. For queries unrelated to SLO, a universal request is created for resolution. [Summarize supplier performance in Source-to-Pay Workspace](https://www.servicenow.com/docs/access?context=summarize-supp-perf&family=australia&ft:locale=en-US) : Generate comprehensive supplier performance summaries, including performance data, trends, and actionable insights, using the supplier performance summarization skill. [Analyze sentiments in supplier cases](https://www.servicenow.com/docs/access?context=slo-analyze-sentiments&family=australia&ft:locale=en-US) : Use the sentiment analysis skill to analyze supplier case fields and determine the tone or sentiment of the fulfiller. [Generate an email response for supplier cases](https://www.servicenow.com/docs/access?context=generate-email-response-for-supplier-case&family=australia&ft:locale=en-US) : Use the email response skill to analyze the supplier case details and generate professional email response regardless of the record type using past email responses, KB articles, and related tasks. | | Brazil | [FedEx Dataworks Integration](https://www.servicenow.com/docs/access?context=fedex-dataworks-overview&family=brazil&ft:locale=en-US) : FedEx Dataworks combines unmatched, proprietary real-world data signals with advanced analytics to power ServiceNow's Source-to-Pay workflows. Relationship managers can use these signals during supplier onboarding to validate suppliers, evaluate risk, and benchmark supplier performance --- without leaving the supplier workspace. The FedEx Dataworks integration includes the following features: * Supplier validation in supplier onboarding Registration stage: Verifies a supplier's details against FedEx Dataworks records to establish a FedEx Dataworks Supplier ID. This step is part of the supplier onboarding playbook and is required before risk assessment or performance benchmarking data can be retrieved. * FedEx Dataworks risk assessment in supplier onboarding Qualification stage: Returns risk factor ratings for a matched supplier, covering customs risk, restricted country screening, and dangerous goods risk. Risk assessment is available in the supplier onboarding playbook after a successful supplier match. * Supplier performance benchmarking: Retrieves FedEx Dataworks logistics performance metrics for a matched supplier, displayed in a dedicated section on the supplier profile page. [AI L1 SLO Service Desk Specialist](https://www.servicenow.com/docs/access?context=ai-l1-slo-service-desk-specialist&family=brazil&ft:locale=en-US) : The AI L1 SLO Service Desk Specialist is a fully autonomous help desk automation solution that resolves supplier inquiries without manual intervention from a fulfiller. For general inquiry cases, the AI L1 SLO Service Desk Specialist retrieves relevant information from published knowledge base articles and the FSC Common KG Tags added under the Enterprise knowledge graph to investigate the issue. [Generate a knowledge article from a closed supplier case](https://www.servicenow.com/docs/access?context=generate-article-case&family=brazil&ft:locale=en-US) : Generate, review, and publish knowledge articles from closed supplier cases using ServiceNow Otto for SLO. [Generate a knowledge article from multiple closed cases](https://www.servicenow.com/docs/access?context=generate-article-multiple-cases&family=brazil&ft:locale=en-US) : Generate, review, and publish a knowledge article from multiple closed supplier cases using ServiceNow Otto for SLO. [Verify tax information change request using Relish](https://www.servicenow.com/docs/access?context=validate-tax-information&family=brazil&ft:locale=en-US) : Relish is a third-party supplier intelligence platform that validates supplier data while working on supplier cases. When a tax information change request is assigned to a supplier manager and they start working on it, they can verify the tax details using Relish. [View supplier sanction status using Relish](https://www.servicenow.com/docs/access?context=view-supplier-sanction-status&family=brazil&ft:locale=en-US) : Supplier managers can view the sanction status and last sanction check date for suppliers from the Manage Suppliers list. These fields in the supplier list are available regardless of whether Relish is installed or not, but are updated only when Relish is integrated. If Relish is not integrated, users can edit the field manually if they want. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Supplier Lifecycle Operations features. {#dfrn3-supplierlifecycleoperations-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Verify bank account ownership using Relish](https://www.servicenow.com/docs/access?context=verify-banking-information&family=australia&ft:locale=en-US) : When a banking details change request is assigned to a supplier manager and they start working on it, they can verify the details using Relish. By default, bank validation checks only the bank routing number and address details. Relish also verifies the bank account number and account ownership information when bank account ownership validation is enabled. [Conduct bulk sanction screening using Relish](https://www.servicenow.com/docs/access?context=perform-bulk-sanction-screening&family=australia&ft:locale=en-US) : When a sanction screening request for compliance verification is assigned to a supplier manager and they start working on it, they can verify the details using Relish. Supplier managers can conduct sanction screening for multiple suppliers simultaneously using the bulk sanction screening feature. [AI driven supplier onboarding](https://www.servicenow.com/docs/access?context=supplier-onboarding-agentic-workflow&family=australia&ft:locale=en-US) : * Leverages Web search results to generate a supplier scorecard highlighting key strengths, positive indicators, and potential risk signals. * If Craft is configured, the workflow leverages the Craft integration to generate a comprehensive, normalized supplier scorecard and risk assessment. It provides a structured evaluation of the supplier's overall profile and associated risk factors. * If Relish is integrated, the supplier's banking information is further validated and synchronized with Relish. | | Brazil | [Verify bank account ownership using Relish](https://www.servicenow.com/docs/access?context=verify-banking-information&family=brazil&ft:locale=en-US) : When a banking details change request is assigned to a supplier manager and they start working on it, they can verify the details using Relish. By default, bank validation checks only the bank routing number and address details. Relish also verifies the bank account number and account ownership information when bank account ownership validation is enabled. [Conduct bulk sanction screening using Relish](https://www.servicenow.com/docs/access?context=perform-bulk-sanction-screening&family=brazil&ft:locale=en-US) : When a sanction screening request for compliance verification is assigned to a supplier manager and they start working on it, they can verify the details using Relish. Supplier managers can conduct sanction screening for multiple suppliers simultaneously using the bulk sanction screening feature. [AI driven supplier onboarding](https://www.servicenow.com/docs/access?context=supplier-onboarding-agentic-workflow&family=brazil&ft:locale=en-US) : * Leverages Web search results to generate a supplier scorecard highlighting key strengths, positive indicators, and potential risk signals. * If Craft is configured, the workflow leverages the Craft integration to generate a comprehensive, normalized supplier scorecard and risk assessment. It provides a structured evaluation of the supplier's overall profile and associated risk factors. * If Relish is integrated, the supplier's banking information is further validated and synchronized with Relish. | [ ] ## Removed Between your current release family and Brazil, some Supplier Lifecycle Operations features or functionality were removed. {#dfrn3-supplierlifecycleoperations-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Supplier Lifecycle Operations features or functionality were deprecated. {#dfrn3-supplierlifecycleoperations-summary__entry__26} | Release | Release notes | |-|-| | Australia | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | | Brazil | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Supplier Lifecycle Operations. {#dfrn3-supplierlifecycleoperations-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Important: * The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Australia release. For more information, see [Install Supplier Operations](https://www.servicenow.com/docs/access?context=install-supplier-ops&family=australia&ft:locale=en-US). * The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see [Supplier Case Management](https://www.servicenow.com/docs/access?context=supplier-case-management&family=australia&ft:locale=en-US). * Supplier Lifecycle Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Request Supplier Lifecycle Operations from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: Supplier Lifecycle Operations is available in the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Supplier Lifecycle Operations, such as specific requirements or compliance levels. {#dfrn3-supplierlifecycleoperations-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__62} | Release | Release notes | |-|-| | Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Australia Early Availability * Enable supplier managers and admins to create and manage smart assessments in bulk for internal and external users. * Enhance email interactions for supplier managers by creating a centralized email view displaying all emails within the Source-to-Pay workspace at case, task, and supplier levels. * Improved action plans with Gantt chart visualizations, email notifications, messaging, and activity streams. * Automate the monitoring and follow-up of the expiring supplier documents. As documents approach expiration, supplier tasks are automatically generated in the supplier portal or workspace, requesting the document owner to submit updated documentation. After document expiry also, automatic tasks are created in place of follow-ups via email reminders and supplier cases. * Enable supplier contacts to upload documents from the portal even if the supplier document configuration isn't done. Note: This facility is already enabled for supplier managers in the previous releases. They can upload documents from the workspace even if the supplier document configuration isn't done. | | Brazil | Supplier Lifecycle Operations enables you to onboard suppliers quickly, effortlessly manage supplier data, add key supplier contacts, monitor supplier performance, and enhance the productivity of the teams that engage with suppliers. Supplier Lifecycle Operations provides the following benefits: * Faster supplier onboarding: View details about new suppliers and onboard suppliers quickly using onboarding workflows and start purchasing goods and services. * Automatically import supplier information: Supplier Lifecycle Operations integrates with the supplier Intelligence platform, Craft, which enables you to import and view all the important supplier details. * Supplier self-service: Enhance the supplier experience by enabling suppliers to complete onboarding tasks, get their questioned answered, and fulfill requests, such as viewing open purchase orders and submitting invoices. * Supplier data management: Provide flexibility to suppliers to manage and update their own data, ensuring that the supplier data is current and up to date. * Supplier case and contact management: Create and manage supplier cases, add, and manage supplier contacts. * Minimize risk during supplier onboarding: Identify and assess potential supplier risks when onboarding new suppliers. * Manage supplier relationship and performance: Monitor and assess supplier performance by setting up criteria for measuring supplier performance though KPIs and thresholds. For an overview of Supplier Lifecycle Operations capabilities, see [Supplier Lifecycle Management](https://www.servicenow.com/docs/access?context=supp-mgmt-landing-page&family=brazil&ft:locale=en-US). | [ ]