--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Universal Request release notes for upgrades from Australia to Brazil # Combined Universal Request release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Universal Request Release Notes for Upgrades from Australia to Brazil This consolidated document provides ServiceNow customers with essential information about upgrading the Universal Request application from the Australia release family to the Brazil release family. It compiles new features, changes, removals, and other relevant upgrade considerations to help you prepare and execute the upgrade smoothly. Show full answer Show less ## Key Features * **Inter-department Communication (Australia release):** Agents can collaborate more effectively on associated tickets using Sidebar discussions and Discuss options. Access and participation are controlled through restricted lists and consistent permission application. * **Universal Request Router agentic workflow (Australia release):** Enables employees to request assistance for services that are difficult to find in the catalog or require support from multiple departments, streamlining service requests across organizational boundaries. Note: No new features were introduced specifically in the Brazil release for Universal Request. ## Changes, Removals, and Deprecations Between Australia and Brazil releases, there were no changes, removals, or deprecations to Universal Request features. This ensures continuity of existing functionalities during your upgrade. ## Activation and Requirements * **Activation:** Universal Request is activated by enabling the Universal Request plugin (com.snc.universalrequest). This applies to both Australia and Brazil releases. * **Additional Requirements, Browser, Accessibility, and Localization:** No updates or changes were noted across these areas between Australia and Brazil releases. ## Upgrade Considerations * Review and complete all pre- and post-upgrade tasks as advised before upgrading to Brazil. * Expect enhanced agent collaboration and improved service request routing from prior Australia release features to carry forward without disruption. * No new Brazil-specific Universal Request features require adaptation. ## Key Outcomes * Maintained stability and functionality of Universal Request features during the upgrade. * Improved agent collaboration and service request workflows introduced in Australia release remain effective through Brazil. * Simplified upgrade process with no additional requirements or deprecations between Australia and Brazil releases. Consolidated page of all release notes for Universal Request from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Universal Request release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Universal Request to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-universalrequest-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Universal Request. {#dfrn3-universalrequest-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Inter-department communication](https://www.servicenow.com/docs/access?context=ur-create-universal-request-record&family=australia&ft:locale=en-US) : Improve inter-departmental communication by enabling agents to effectively collaborate on associated tickets using the Sidebar discussions and Discuss options. Control agent participation through restricted lists and apply access permissions consistently across associated tickets. [Universal Request Router agentic workflow](https://www.servicenow.com/docs/access?context=agentic-flow-ur&family=australia&ft:locale=en-US) : Enable employees to request help with services that are hard to locate in the catalog listing or need support from multiple departments. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Universal Request features. {#dfrn3-universalrequest-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Universal Request features or functionality were removed. {#dfrn3-universalrequest-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Universal Request features or functionality were deprecated. {#dfrn3-universalrequest-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Universal Request. {#dfrn3-universalrequest-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Universal Request is available with activation of the Universal Request plugin (com.snc.universal_request). For details, see [Activate Universal Request](https://www.servicenow.com/docs/access?context=activate-ur-plugin&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Universal Request, such as specific requirements or compliance levels. {#dfrn3-universalrequest-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Enable employees raise tickets for hard-to-find catalog services or issues requiring interdepartmental collaboration using the Agentic AI flow for departmental ticket creation. * Resolve universal requests efficiently by enabling effective communication among agents from different departments. See [Universal Request](https://www.servicenow.com/docs/access?context=ur-landing-limitedaccess&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]