--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Usage Insights release notes for upgrades from Australia to Brazil # Combined Usage Insights release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Usage Insights release notes for upgrades from Australia to Brazil This consolidated release notes page provides ServiceNow customers with a comprehensive summary of Usage Insights updates from the Australia release family through to Brazil. It is designed to assist you in preparing for upgrades by highlighting new features, changes, deprecations, and activation information relevant to Usage Insights during this upgrade path. Show full answer Show less ## Key Features Introduced Between Australia and Brazil * **Conversations View:** Analyze ServiceNow Otto chat activity including engagement metrics such as total chat users, live agent transfers, and detailed chat event tracking. * **Cross-Application Conversion Funnels:** Create funnels that span multiple applications or focus on a specific application to track user journeys across your ServiceNow environment. * **Page Properties Analytics:** Filter page detail analytics by attributes such as page owner, category, or load time to better understand usage variations. * **Bulk Export of User Experience Analytics Data via REST API:** Utilize the Usage Insights data export store app to programmatically export large volumes of data asynchronously, streamed as JSON batches to a Kafka topic---ideal for recurring data movement scenarios. * **Creating Custom Events:** Define custom events directly within your application without coding, using the Usage Insights page overlay. Event descriptions can be added for enhanced clarity. * **Access Funnels from Platform Analytics:** View funnels created in Usage Insights directly from the Platform Analytics user interface alongside other business metrics. * **Customize Dashboards:** Build and modify dashboards or pages for Platform Analytics directly within Usage Insights, enhancing your analytics experience. ## Changes, Removals, and Deprecations * No changes or removals to Usage Insights features were introduced between Australia and Brazil releases. * **Deprecated:** Usage Insights is no longer supported starting with the Xanadu release. Customers must upgrade to Yokohama, Zurich, or Australia releases to continue using Usage Insights. ## Activation and Additional Notes * Usage Insights is an AI Platform feature active by default in ServiceNow and is available through the ServiceNow Store. * No additional requirements, browser specifications, accessibility compliance changes, or localization considerations were introduced between Australia and Brazil. * User Experience Analytics has been rebranded as Usage Insights, with enhanced capabilities for tagging, event creation, and integration with Platform Analytics. ## What to Expect By upgrading to the Brazil release, ServiceNow customers gain enhanced analytics capabilities that enable deeper insights into user interactions, improved data export options for large-scale analytics, and tighter integration with Platform Analytics dashboards and funnels. The upgrade path maintains stability with no removed features and clear deprecation guidance for unsupported releases. Consolidated page of all release notes for Usage Insights from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Usage Insights release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Usage Insights to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-usageinsights-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Usage Insights. {#dfrn3-usageinsights-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Conversations](https://www.servicenow.com/docs/access?context=conversations&family=australia&ft:locale=en-US) : Explore the conversations view by ServiceNow Otto chat activity. It reports engagement metrics such as total chat users and live agent transfers, chat-related events, from starting a conversation to rendering a chat response to selecting a chat action. [Create cross-application conversion funnels](https://www.servicenow.com/docs/access?context=create-conversion-funnel-for-cross-application&family=australia&ft:locale=en-US) : Create and use cross-application conversion funnels to target all applications or one specific application, so that consecutive steps can follow from one application into another. [Page properties analytics](https://www.servicenow.com/docs/access?context=page-properties-analytics&family=australia&ft:locale=en-US) : Filter a page detail page by one or more page properties to analyse how usage differs across page attributes such as owner, category, or load time. [Bulk export of User Experience Analytics data via REST API](https://www.servicenow.com/docs/access?context=data-export-restapi&family=australia&ft:locale=en-US) : Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios. [Creating custom events](https://www.servicenow.com/docs/access?context=tagged-events&family=australia&ft:locale=en-US) : Create custom events without code directly in your application using the Usage Insights page overlay. Use event descriptions to provide greater visibility and clarity on Usage Insights events. [Access Funnels from Platform Analytics](https://www.servicenow.com/docs/access?context=create-funnel&family=australia&ft:locale=en-US) : Access funnels you create in Usage Insights directly in the Platform Analytics UI to view this data along with your organization's other business metrics. [Customize Dashboards](https://www.servicenow.com/docs/access?context=uxa-dashboards&family=australia&ft:locale=en-US) : Customize dashboards or pages for Platform Analytics directly in Usage Insights. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Usage Insights features. {#dfrn3-usageinsights-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Usage Insights features or functionality were removed. {#dfrn3-usageinsights-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Usage Insights features or functionality were deprecated. {#dfrn3-usageinsights-summary__entry__26} | Release | Release notes | |-|-| | Australia | [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=australia&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Usage Insights. {#dfrn3-usageinsights-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Usage Insights is a ServiceNow AI Platform feature that is active by default. Important: Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Usage Insights, such as specific requirements or compliance levels. {#dfrn3-usageinsights-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__62} | Release | Release notes | |-|-| | Australia | * User Experience Analytics is now known as Usage Insights. * Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery. * Tag and create events and update event descriptions. * View funnels you create in Usage Insights directly in Platform Analytics. * Create dashboards for Platform Analytics directly in Usage Insights. See [Usage Insights](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]