--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Virtual Agent release notes for upgrades from Australia to Brazil # Combined Virtual Agent release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Virtual Agent Release Notes for Upgrades from Australia to Brazil This consolidated document provides ServiceNow customers with a comprehensive view of Virtual Agent release notes spanning from the Australia release family up to Brazil. It is designed to assist with upgrade preparation by summarizing new features, changes, removals, and other relevant information across these releases. Show full answer Show less Each release section clarifies whether updates were made, explicitly noting when no changes occurred to help customers quickly identify relevant updates. ## Upgrade Preparation Before upgrading to Brazil, customers are advised to review and complete the listed pre- and post-upgrade tasks to ensure a smooth transition. This includes verifying activation status and any additional requirements. ## Activation and Requirements * **Activation:** Virtual Agent is an AI Platform feature that is active by default starting from the Australia release. * **Additional and Browser Requirements:** No new or changed requirements were introduced between Australia and Brazil. * **Accessibility and Localization:** No updates were made in these areas throughout these releases. ## Feature Updates and Changes * No new features, changes, removals, or deprecations were introduced between Australia and Brazil releases for Virtual Agent. ## Highlighted Improvements in Australia Patches * **Australia Patch 7:** Introduced automated evaluations to test conversational assistants. * **Australia Patch 6:** Enabled embedding of the enhanced chat widget on third-party websites. * **Australia Patch 5:** Rebranded ServiceNow AI experience as "ServiceNow Otto," reflected in product names such as ServiceNow Otto for Virtual Agent. Product entitlements remain unchanged. * **Australia Patch 4:** Added prompts feature to help users ask better questions and receive more accurate answers. Admins can enable or disable the prompt library and configure recommended prompts. ## Practical Implications for ServiceNow Customers Customers upgrading from Australia to Brazil can expect no changes in core Virtual Agent functionality or requirements, ensuring stability and continuity. The activation of Virtual Agent remains automatic, and previously introduced features in Australia patches continue to enhance user experience. By consolidating release notes, this resource streamlines upgrade planning and reduces the risk of missing critical information, enabling ServiceNow customers to confidently manage their Virtual Agent upgrades. Consolidated page of all release notes for Virtual Agent from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Virtual Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Virtual Agent to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-virtualagent-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Virtual Agent. {#dfrn3-virtualagent-summary__entry__8} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Virtual Agent features. {#dfrn3-virtualagent-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Virtual Agent features or functionality were removed. {#dfrn3-virtualagent-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Virtual Agent features or functionality were deprecated. {#dfrn3-virtualagent-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Virtual Agent. {#dfrn3-virtualagent-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Virtual Agent is a ServiceNow AI Platform feature that is active by default. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Virtual Agent, such as specific requirements or compliance levels. {#dfrn3-virtualagent-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 7](https://www.servicenow.com/docs/access?context=australia-patch-7&family=australia&ft:locale=en-US) * Use automated evaluations to test your conversational assistant. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Embed the enhanced chat widget on third-party websites. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Virtual Agent and ServiceNow Otto panel. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Prompts help users ask better questions and get more accurate answers. Admins can turn prompt library on or off and further configure the default recommended prompts for users. See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]