--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Zero Copy Connector for ERP release notes for upgrades from Australia to Brazil # Combined Zero Copy Connector for ERP release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Zero Copy Connector for ERP release notes for upgrades from Australia to Brazil This consolidated release note document guides ServiceNow customers through the upgrade of Zero Copy Connector for ERP from the Australia release family to the Brazil release family. It highlights new features, changes, deprecations, and important upgrade information to ensure a smooth transition and maximize the use of the latest capabilities in the Brazil release. Show full answer Show less ## New Features * **Workday RaaS Reports:** Add Workday Report-as-a-Service (RaaS) reports directly to read operations by pasting the report URL and a sample response, enabling automatic creation of model entities and fields. * **Oracle E-Business Suite (EBS) Support:** Configure Oracle EBS (12.2 or later) as an ERP system with REST connectivity. Add Oracle EBS Integrated SOA Gateway (ISG) services to models using WADL definitions, allowing Zero Copy Connector to generate fields from WADL and XSD. * **AI Search for WADL Endpoints:** Use AI-powered search to find endpoints of discovered WADL services directly from the interface, simplifying service discovery. * **Row Count API Enhancement:** Use the new getRowCount() method in the scriptable API to obtain the total number of rows matching a query without fetching the records, improving performance for count operations. * **ServiceNow Otto® Integration:** The conversational AI platform, formerly Now Assist, is integrated for enhanced agentic capabilities, multimodal interactions, and autonomous orchestration across workflows. * **REST API Support:** Enable read and write operations connecting to ERPs through REST APIs, expanding integration flexibility beyond SAP systems. * **ERP Hire to Retire Content Pack:** Deploy prebuilt models with the content pack to accelerate Zero Copy Connector for ERP setup. * **Improved Model Manager:** Enhanced mapping visualization and review interface to accept individual or bulk mapping suggestions efficiently. * **AI Agent for SAP OData Services:** Discover relevant SAP OData v2 services with AI recommendations to reduce missed integration opportunities and speed up development. * **AI Licensing Tiers:** Three tiers (Foundation, Advanced, Prime) provide progressive AI capabilities, from basic insights to autonomous AI workflows, depending on customer licensing. ## Changes * **Flow and Data Extraction Improvements:** Required and optional fields now display correctly in flows; the process for adding REST entities to models is simplified by automatically adding endpoints and return types. * **ETL Enhancements:** The extract, transform, load (ETL) process now uses script includes instead of Flow Designer for improved performance and flexibility. * **Content Packs Renaming:** ERP Data Products have been renamed to Content Packs for consistency. The Enterprise Data Foundation content pack now includes additional vendor-related models. ## Deprecations and Removals * **Model Upgrades:** Beginning September 2026, the new Gemma 4 model is introduced in Now LLM Service, with older models deprecated for new development but remaining available for existing configurations. * **Ask AI Button Removal:** The Ask AI button was removed from the Model Manager interface in both Australia and Brazil releases. * **No feature removals reported for this upgrade.** ## Activation and Additional Requirements * Zero Copy Connector for ERP and ServiceNow Otto for Zero Copy Connector must be requested and installed from the ServiceNow Store. * Supported ERP systems include SAP ECC, SAP S/4 HANA, and Oracle E-Business Suite (12.2 or later). * No changes to browser or accessibility requirements were noted for this upgrade. ## Key Outcomes for ServiceNow Customers * **Enhanced ERP Integration:** Broaden your ERP connectivity options with new support for Oracle EBS and Workday RaaS, plus expanded REST API capabilities. * **Improved Developer Experience:** Benefit from AI-driven tools for service discovery, mapping, and data extraction, accelerating integration development and reducing errors. * **Future-Ready AI Platform:** Leverage the new ServiceNow Otto AI framework with tiered licensing to scale AI capabilities according to your organizational needs. * **Simplified Upgrade Process:** Clear pre- and post-upgrade guidance ensures minimal disruption and quick realization of new feature benefits. Consolidated page of all release notes for Zero Copy Connector for ERP from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Zero Copy Connector for ERP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Zero Copy Connector for ERP to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-zerocopyconnectorforerp-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Zero Copy Connector for ERP. {#dfrn3-zerocopyconnectorforerp-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Workday RaaS reports in read operations](https://www.servicenow.com/docs/access?context=erp-add-a-raas-report-service&family=australia&ft:locale=en-US) : Add a Workday Report-as-a-Service (RaaS) report to a read operation by providing the report URL and pasting a sample response. The model entity and its fields are created from the sample. The host and tenant come from the model's system connection, so you can paste the report URL exactly as Workday provides it. [Support for Oracle E-Business Suite](https://www.servicenow.com/docs/access?context=erp-canvas-oracle-rest-support&family=australia&ft:locale=en-US) : Select Oracle E-Business Suite (12.2 or later) as the ERP software when you configure an ERP system record. Oracle E-Business Suite connects through REST. [Use Oracle EBS ISG services](https://www.servicenow.com/docs/access?context=erp-canvas-create-an-oracle-ebs-connection&family=australia&ft:locale=en-US) : Add Oracle E-Business Suite Integrated SOA Gateway (ISG) services to a model using their Web Application Description Language (WADL) definitions. When you create a model entity for a WADL operation, Zero Copy Connector for ERP generates its fields from the operation's WADL and XSD definitions. [AI search for WADL service endpoints](https://www.servicenow.com/docs/access?context=erp-canvas-oracle-ebs-wadl-support&family=australia&ft:locale=en-US) : Search for endpoints of discovered WADL services from the interface using AI Search. [Row count for the scriptable API](https://www.servicenow.com/docs/access?context=erp-api-getrowcount&family=australia&ft:locale=en-US) : Call the `getRowCount()` method on the `API` class to return the total number of rows that a query matches without retrieving the records. Configure the query as you would for `execute()`. [Now Assist for Zero Copy Connectors](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&family=australia&ft:locale=en-US) : Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Support for REST APIs](https://www.servicenow.com/docs/access?context=erp-canvas-use-rest&family=australia&ft:locale=en-US) : Connect to ERPs using REST APIs for read and write operations. [Implement and deploy faster with the ERP Hire to Retire content pack](https://www.servicenow.com/docs/access?context=erp-canvas-recruit-to-retire-content-pack&family=australia&ft:locale=en-US) : Use the Hire to Retire content pack containing models to get Zero Copy Connector for ERP running on your instance faster. [Improved mapping visualization and review interface in the Model Manager](https://www.servicenow.com/docs/access?context=erpc-manage-model-inputs&family=australia&ft:locale=en-US) : View, review, and manage generated field mapping proposals through enhanced visualization tools in the Model Manager. Accept individual mapping suggestions or auto-apply entire mapping sets with a single action. [Improved AI Agent for SAP OData services](https://www.servicenow.com/docs/access?context=now-assist-erp-ai-agent-odata-service-recommender&family=australia&ft:locale=en-US) : Reduce missed integration opportunities and accelerate development by discovering relevant SAP OData v2 services for your models using the OData Services Recommender AI agent. This workflow finds standard SAP capabilities that align with your use cases. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | | Brazil | [Support for Oracle E-Business Suite](https://www.servicenow.com/docs/access?context=erp-canvas-oracle-rest-support&family=brazil&ft:locale=en-US) : Select Oracle E-Business Suite (12.2 or later) as the ERP software when you configure an ERP system record. Oracle E-Business Suite connects through REST. [Use Oracle EBS ISG services](https://www.servicenow.com/docs/access?context=erp-canvas-create-an-oracle-ebs-connection&family=brazil&ft:locale=en-US) : Add Oracle E-Business Suite Integrated SOA Gateway (ISG) services to a model using their Web Application Description Language (WADL) definitions. When you create a model entity for a WADL operation, Zero Copy Connector for ERP generates its fields from the operation's WADL and XSD definitions. [AI search for WADL service endpoints](https://www.servicenow.com/docs/access?context=erp-canvas-oracle-ebs-wadl-support&family=brazil&ft:locale=en-US) : Search for endpoints of discovered WADL services from the interface using AI Search. [Row count for the scriptable API](https://www.servicenow.com/docs/access?context=erp-api-getrowcount&family=brazil&ft:locale=en-US) : Call the `getRowCount()` method on the `API` class to return the total number of rows that a query matches without retrieving the records. Configure the query as you would for `execute()`. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Zero Copy Connector for ERP features. {#dfrn3-zerocopyconnectorforerp-summary__entry__14} | Release | Release notes | |-|-| | Australia | : [Building flows](https://www.servicenow.com/docs/access?context=erp-canvas-build-flow-operation&family=australia&ft:locale=en-US)Required and optional fields now display correctly in the Use ERP Data action when nested structures share a name. [Simplified process for adding a REST entity to a model](https://www.servicenow.com/docs/access?context=add-a-rest-entity-to-a-model-operation&family=australia&ft:locale=en-US) : After you specify the REST service to use, the endpoint and return type are added automatically. [Improved ETL data extractions](https://www.servicenow.com/docs/access?context=set-up-erp-integration-connection&family=australia&ft:locale=en-US) : The extract, transform, load (ETL) process uses script includes instead of Flow Designer. [Zero Copy Connector for ERP Data Products renamed to Content Packs](https://www.servicenow.com/docs/access?context=erp-canvas-available-content-packs&family=australia&ft:locale=en-US) : All ERP Data Products, such as Enterprise Data Foundation, Quote to Cash, and Source to Settle, are renamed to Content Packs. [Zero Copy Connector for ERP Enterprise Data Foundation content pack](https://www.servicenow.com/docs/access?context=erp-canvas-enterprise-data-foundation-content-pack&family=australia&ft:locale=en-US) : Additional models, including Vendor Bank Details, Vendor Location Details, and Vendor Contact Details, are added to the content pack for use when interacting with an SAP system. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Zero Copy Connector for ERP features or functionality were removed. {#dfrn3-zerocopyconnectorforerp-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Zero Copy Connector for ERP features or functionality were deprecated. {#dfrn3-zerocopyconnectorforerp-summary__entry__26} | Release | Release notes | |-|-| | Australia | Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. The Ask AI button was removed from the Model Manager. | | Brazil | Ask AI button : The Ask AI button was removed from the Model Manager. | [ ] ## Activation information Review information on how to activate Zero Copy Connector for ERP. {#dfrn3-zerocopyconnectorforerp-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Zero Copy Connector for ERP and ServiceNow Otto for Zero Copy Connector by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Zero Copy Connector for ERP and ServiceNow Otto for Zero Copy Connector are available in the ServiceNow Store. For details, see the Activation information section of these release notes. | | Brazil | Activation information : Install Zero Copy Connector for ERP by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Zero Copy Connector for ERP we have noted them here. {#dfrn3-zerocopyconnectorforerp-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : SAP ECC, SAP S/4 HANA, and Oracle E-Business Suite (12.2 and later) are the available systems that integrate with Zero Copy Connector for ERP. | | Brazil | Additional requirements : SAP ECC, SAP S/4 HANA, and Oracle E-Business Suite (12.2 and later) are the available systems that integrate with Zero Copy Connector for ERP. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Zero Copy Connector for ERP we have noted them here. {#dfrn3-zerocopyconnectorforerp-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Zero Copy Connector for ERP, such as specific requirements or compliance levels. {#dfrn3-zerocopyconnectorforerp-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Zero Copy Connector for ERP we have noted them here. {#dfrn3-zerocopyconnectorforerp-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Zero Copy Connector for ERP we have noted them here. {#dfrn3-zerocopyconnectorforerp-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Connect to Oracle E-Business Suite (12.2 and later). * Add Workday RaaS reports to read operations by pasting a sample report response. * Use REST APIs to extend beyond SAP systems. * Use the improved AI suggestions and interface to map fields in the Model Manager. * As of version 29.2.11, ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Zero Copy Connector. * Discover OData services faster using an AI agent for Zero Copy Connector for ERP. See [ERP Integration](https://www.servicenow.com/docs/access?context=erp-integration-overview&family=australia&ft:locale=en-US) and [Now Assist for Zero Copy Connectors](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&family=australia&ft:locale=en-US) for more information. | | Brazil | * Add Workday RaaS reports to read operations by pasting a sample report response. * Connect to Oracle E-Business Suite (12.2 and later). See [ERP Integration](https://www.servicenow.com/docs/access?context=erp-integration-overview&family=brazil&ft:locale=en-US) for more information. | [ ]