--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-washingtondc-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3aw bundleId : - delta3aw --- # Combined IT Service Management release notes for upgrades from Washington DC to Australia # Combined IT Service Management release notes for upgrades from Washington DC to Australia {#ariaid-title1} * Release version: Australia * * Updated July 9, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Consolidated page of all release notes for IT Service Management from Washington DC to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family IT Service Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading IT Service Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itservicemanagement-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for IT Service Management. {#dfrn3-itservicemanagement-summary__entry__14} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Simplified employee experience](https://www.servicenow.com/docs/access?context=employee-experience-native-ai-itsm&family=australia&ft:locale=en-US) : Simplify meeting employee needs by leveraging the automated self-service and browsing experience in the Employee Center portal. The following capabilities are available as part of the employee experience: * A simplified Employee Center portal with a conversational experience that supports chat, catalog, and knowledge content. * Prebuilt catalog items for common IT issues and requests. * Requester surveys for incidents and requested items. * Multi-channel support through Employee Center, email, Microsoft Teams, and Slack. [Simplified fulfiller experience](https://www.servicenow.com/docs/access?context=fulfiller-experience-ai-native-itsm&family=australia&ft:locale=en-US) : Provide an efficient IT support experience for incident and request management by leveraging AI recommendations for the following: * Resolution steps and knowledge base recommendations * Incident and chat summaries * Resolution notes and email response generation * Recommended actions such as linking similar incidents or ordering catalog items A role-based manager dashboard with key service desk metrics, date-range filtering, and agent-level filtering is available. [Automated and guided administrator experience](https://www.servicenow.com/docs/access?context=configuring-ai-native-itsm&family=australia&ft:locale=en-US) : Set up multiple ITSM workflows (incident management and request management) by leveraging the guided and conversational setup process. The following capabilities are available for administrators: * Default configuration settings that are automatically applied to installed products or modules. You can review and modify these settings. * A guided configuration experience. * AI agents to configure ITSM workflows from a single admin UI page using natural language. See [Conversational AI Agents for configurations](https://www.servicenow.com/docs/access?context=agents-ai-native-it-service-desk&family=australia&ft:locale=en-US). | [ ] ## Changes Between your current release family and Australia, some changes were made to existing IT Service Management features. {#dfrn3-itservicemanagement-summary__entry__26} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some IT Service Management features or functionality were removed. {#dfrn3-itservicemanagement-summary__entry__38} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some IT Service Management features or functionality were deprecated. {#dfrn3-itservicemanagement-summary__entry__50} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate IT Service Management. {#dfrn3-itservicemanagement-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Request the entitlement for IT Service Management from the ServiceNow Store and then install it. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for IT Service Management we have noted them here. {#dfrn3-itservicemanagement-summary__entry__74} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for IT Service Management we have noted them here. {#dfrn3-itservicemanagement-summary__entry__86} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for IT Service Management, such as specific requirements or compliance levels. {#dfrn3-itservicemanagement-summary__entry__98} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for IT Service Management we have noted them here. {#dfrn3-itservicemanagement-summary__entry__110} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for IT Service Management we have noted them here. {#dfrn3-itservicemanagement-summary__entry__122} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Configure your ITSM workflows with an AI-first, centralized, and guided administrator experience. * Take advantage of conversational AI agents to configure ITSM workflows. * Enable employees to find answers, order items, create incidents, and check status on the Employee Center portal through an AI-first, multi-channel experience. * Enable fulfillers to experience simplified incident and request management through an AI-first experience with IT support. See [Simplified IT Service Management](https://www.servicenow.com/docs/access?context=ai-native-it-service-desk-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]