Combined Operational Technology Incident Management release notes for upgrades from Washington DC to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Technology Incident Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Operational Technology Incident Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Operational Technology Incident Management.


Release	Release notes
Washington DC	Edit the related devices and equipment model entities in an incident record Add or remove multiple OT devices and equipment model entities in an OT incident record in the Affected OT Devices and the Impacted Equipment Model Entities related lists, respectively. Create an assignment rule for OT incident records Create assignment rules for Operational Technology Incident Management v2 to automatically assign an OT incident to the right group or user as defined in the assignment rule. Compose an email from an OT incident record Compose an email directly from an OT incident record by selecting the Compose Email button that is available in the record. The subject field auto-populates with the incident number and the short description in the record.
Xanadu	Create an OT incident from an OT change request Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace.
Yokohama	Create an OT incident from an OT change request Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace.
Zurich	Use the Employee Center for OT to report an OT incident Create an OT incident as a user without an OT incident role with the Report OT incident item in the Employee Center for OT.
Australia	Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Early Availability Summarize an OT incident Automatically summarize an OT incident using the Summarize UI action to produce a concise summary of the incident. Generate resolution notes Automatically generate resolution notes for an OT incident using the Generate resolution notes UI action to produce a concise summary of the incident. Generate OT KB articles Automatically generate a KB article for an OT incident when the state of the incident is set to Resolved. The article contains the following information: Site OT Device Equipment model entity Summarization Resolution notes KB Base Author Use the Employee Center for OT to report an OT incident Create an OT incident as a user without an OT incident role with the Report OT incident item in the Employee Center for OT.

Changes

Between your current release family and Australia, some changes were made to existing Operational Technology Incident Management features.


Release	Release notes
Washington DC	Updated layout of the OT incident record on the Industrial Workspace The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab.
Xanadu	Updated layout of the OT incident record on the Industrial Workspace The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab.
Yokohama	No updates for this release.
Zurich	Admin role dependency Several new granular admin roles have been added, which enable developers to complete administrative configuration tasks without requiring the full admin role.
Australia	Admin role dependency Several new granular admin roles have been added, which enable developers to complete administrative configuration tasks without requiring the full admin role.

Removed

Between your current release family and Australia, some Operational Technology Incident Management features or functionality were removed.


Release	Release notes
Washington DC	The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view.
Xanadu	The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Operational Technology Incident Management features or functionality were deprecated.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Operational Technology Incident Management.


Release	Release notes
Washington DC	Install Operational Technology Incident Management v2 by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.
Xanadu	Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.
Yokohama	Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	Install Operational Technology Incident Management by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Operational Technology Incident Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Operational Technology Incident Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Operational Technology Incident Management, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Operational Technology Incident Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Operational Technology Incident Management we have noted them here.


Release	Release notes
Washington DC	Organize your OT incidents with the updated OT incident record on the Industrial Workspace. Assign OT incident records to the right user or user group automatically by creating an assignment rule. Save time by sending emails directly from an OT incident record with an auto-populated subject field that includes the incident number and short description. Add multiple OT devices and equipment model entities to an OT incident so that you can group your work in a more logical manner. See Operational Technology Incident Management for more information.
Xanadu	Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace. Organize your OT incidents with the updated OT incident record on the Industrial Workspace. See Operational Technology Incident Management for more information.
Yokohama	Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace. See Operational Technology Incident Management for more information.
Zurich	Report an OT incident without an OT incident role using the Employee Center for OT. See Operational Technology Incident Management for more information.
Australia	Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill. Help save time by automatically updating the resolution notes for an OT incident. Generate a KB article when an OT incident is resolved by using an agentic workflow. Report an OT incident without an OT incident role using the Employee Center for OT. See Operational Technology Incident Management for more information.