--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-xanadu-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bx bundleId : - delta3bx --- # Combined Simplified IT Service Management release notes for upgrades from Xanadu to Brazil # Combined Simplified IT Service Management release notes for upgrades from Xanadu to Brazil {#ariaid-title1} Release version: Brazil Updated November 4, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Consolidated page of all release notes for Simplified IT Service Management from Xanadu to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Simplified IT Service Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Simplified IT Service Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-simplifieditservicemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Simplified IT Service Management. {#dfrn3-simplifieditservicemanagement-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Simplified request process using Employee Slate](https://www.servicenow.com/docs/access?context=employee-experience-using-employee-slate&family=australia&ft:locale=en-US) : A simplified request process is available: * A request is created for an order guide submission. * A requested item is created for a catalog item request. [Automated and guided administrator experience](https://www.servicenow.com/docs/access?context=configuring-ai-native-itsm&family=australia&ft:locale=en-US) : * Configure Incident Management using the sn_incident_admin role and Request Management using the sn_request_admin role. * Configure change forms and lists in the Configuration Console. [Automated and guided administrator experience](https://www.servicenow.com/docs/access?context=configuring-ai-native-itsm&family=australia&ft:locale=en-US) : A guided experience is available for inbound email configuration. [Employee experience in Employee Hub](https://www.servicenow.com/docs/access?context=employee-experience-using-employee-slate&family=australia&ft:locale=en-US) : Employee Slate is available as the primary engagement experience for incident and request notifications. [Simplified fulfiller experience](https://www.servicenow.com/docs/access?context=fulfiller-experience-ai-native-itsm&family=australia&ft:locale=en-US) : The simplified fulfiller experience includes the following updates. * Catalog tasks are shown on the home page so they can be tracked alongside incidents and requests. * The incident details layout has been updated on the incident form, including the position of attachments and configuration items. [Employee experience in Employee Hub](https://www.servicenow.com/docs/access?context=employee-experience-using-employee-slate&family=australia&ft:locale=en-US) : Simplify employee experience by leveraging the conversational experience in Employee Slate. [Automated and guided administrator experience](https://www.servicenow.com/docs/access?context=configuring-ai-native-itsm&family=australia&ft:locale=en-US) : A guided experience is available for the following configurations: * Employee Slate * Configuration items * Core setup areas required to make Change Management operational. [Redirection to Service Operations Workspace](https://www.servicenow.com/docs/access?context=configuring-ai-native-itsm&family=australia&ft:locale=en-US) : Redirection to Service Operations Workspace Admin Center is available to configure advanced ITSM workflows such as Problem Management, Major Incident Management, On-Call Scheduling, and Walk-up Experience. [Simplified employee experience through Employee Center portal](https://www.servicenow.com/docs/access?context=employee-experience-employee-center&family=australia&ft:locale=en-US) : Simplify employee experience by leveraging the automated self-service and browsing experience in the Employee Center portal. The following capabilities are available as part of the employee experience: * A simplified Employee Center portal with a conversational experience that supports chat, catalog, and knowledge content. * Prebuilt catalog items for common IT issues and requests. * Requester surveys for incidents and requested items. * Multi-channel support through Employee Center, email, Microsoft Teams, and Slack. [Simplified fulfiller experience](https://www.servicenow.com/docs/access?context=fulfiller-experience-ai-native-itsm&family=australia&ft:locale=en-US) : Provide an efficient IT support experience for incident and request management by leveraging AI recommendations for the following: * Resolution steps and knowledge base recommendations * Incident and chat summaries * Resolution notes and email response generation * Recommended actions such as linking similar incidents or ordering catalog items A role-based manager dashboard with key service desk metrics, date-range filtering, and agent-level filtering is available. [Automated and guided administrator experience](https://www.servicenow.com/docs/access?context=configuring-ai-native-itsm&family=australia&ft:locale=en-US) : Set up multiple ITSM workflows (incident management and request management) by leveraging the guided and conversational setup process. The following capabilities are available for administrators: * Default configuration settings that are automatically applied to installed products or modules. You can review and modify these settings. * A guided configuration experience for ITSM workflows. * AI agents to configure ITSM workflows from a single admin UI page using natural language. See [Conversational AI Agents for configurations](https://www.servicenow.com/docs/access?context=agents-ai-native-it-service-desk&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Simplified IT Service Management features. {#dfrn3-simplifieditservicemanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Simplified IT Service Management features or functionality were removed. {#dfrn3-simplifieditservicemanagement-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Simplified IT Service Management features or functionality were deprecated. {#dfrn3-simplifieditservicemanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Simplified IT Service Management. {#dfrn3-simplifieditservicemanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Request the entitlement for IT Service Management from the ServiceNow Store and then install it. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Simplified IT Service Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Simplified IT Service Management we have noted them here. {#dfrn3-simplifieditservicemanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Simplified IT Service Management we have noted them here. {#dfrn3-simplifieditservicemanagement-summary__entry__86} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Simplified IT Service Management, such as specific requirements or compliance levels. {#dfrn3-simplifieditservicemanagement-summary__entry__98} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Simplified IT Service Management we have noted them here. {#dfrn3-simplifieditservicemanagement-summary__entry__110} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Simplified IT Service Management we have noted them here. {#dfrn3-simplifieditservicemanagement-summary__entry__122} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * AI-powered automation reduces setup time and complexity: Administrators benefit from the guided setup processes and conversational AI agents, which help them configure ITSM workflows faster. * Simplified experience for employees and requesters: Employees and requesters can request help, submit tickets, check status, use the employee portal, browse the catalog, and access knowledge. * Faster issue resolution with simplified workflows: Fulfillers or service desk agents can resolve incidents and requests through a simplified, AI-first workspace that supports guided actions and faster issue resolution. | | Brazil | No updates for this release. | [ ]