Combined Adoption Services release notes for upgrades from Yokohama to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined Adoption Services release notes for upgrades from Yokohama to Australia

Release version: Australia

Updated July 20, 2026

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Summary of Combined Adoption Services release notes for upgrades from Yokohama to Australia

This document consolidates the release notes for Adoption Services upgrades spanning from Yokohama through Zurich to Australia releases. It serves as a comprehensive guide for ServiceNow customers to understand new features, changes, deprecations, and activation details relevant to Adoption Services during their upgrade to the Australia release.

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Key Features

Yokohama Release:
- Enhanced Guided Setup capabilities including creating additional tasks via page macroponents (app owners) and executing tasks with admin roles.
- Ability to assign and transfer Guided Setup tasks, set steps as mandatory, and run Guided Setup multiple times with a multi-run feature.
- Help Center improvements such as access to What's New panel across experiences and import of non-English Embedded Help content without overwriting previous languages.
- Guided Tours can be created, edited, or deleted from any scoped application including the ServiceNow AI Platform.
Zurich Release:
- Help Center prominently lists available Guided Tours and shows their progress, hiding other help content during a tour.
- Dynamic Guidance introduced as an in-product assistance tool providing contextual help without leaving the workflow.
- Onboarding modals now align with the instance theme, enhancing UI consistency.
Australia Release:
- Dynamic Guidance enhanced to offer fully embedded, voice-based, step-by-step interactive help across platforms within the product workflow.

Changes

Yokohama introduced task assignment in Guided Setup, mandatory step enforcement, multi-run capability, and expanded Help Center navigation features.
Guided Tours accessibility enhancements in Zurich and Australia include descriptive page titles and keyboard assistance to support screen readers and focused UI controls.

Deprecations and Removals

There are no reported removals or deprecations of Adoption Services features between Yokohama and Australia releases.

Activation Information

Adoption Services is active by default with the relevant plugins across all releases (Yokohama, Zurich, Australia). Customers do not need to perform explicit activation steps.

Additional Notes

Accessibility: Guided Tours accessibility has been improved with enhanced screen reader support and keyboard navigation features in Zurich and Australia.
Browser and Localization: No updates or changes to browser requirements or localization considerations were noted for these releases.
Highlighted Experiences: Across releases, new UI experiences such as executing Guided Setup in multiple domains, dark/light themes for Guided Tours, and enhanced Help Center UI features have been introduced to enrich user adoption and engagement.

Consolidated page of all release notes for Adoption Services from Yokohama to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Adoption Services to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Adoption Services.


Release	Release notes
Yokohama	Guided Setup Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role. Add new steps to guided setups in progress during Playbook Experience.
Zurich	Help Center Find the available Guided Tours that are now prominently listed in the Help Center. View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces.
Australia	Using Dynamic Guidance Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow.

Changes

Between your current release family and Australia, some changes were made to existing Adoption Services features.


Release	Release notes
Yokohama	Guided Setup Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles. Set Guided Setup steps as mandatory by disabling the skip action. You can now run the Guided Setup player or builder multiple times. Select the multi-run feature while you’re configuring and executing the tasks multiple times. Help Center Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages. This feature isn’t supported for non-Polaris users. Embedded Help Import non-English content without overriding the last uploaded language content. Guided Tours Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Adoption Services features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Adoption Services features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Adoption Services.


Release	Release notes
Yokohama	Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don’t need to activate this feature.
Zurich	Adoption Services is active by default with the plugins. Do not activate this feature explicitly.
Australia	Adoption Services is active by default with the plugins. Do not activate this feature.

Additional requirements

If any additional requirements were introduced or changed for Adoption Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Adoption Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Guided Tours Guided Tours is enhanced with more accessibility features including: Descriptive page titles Keyboard assistance for suggesting required fields through screen reader Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes
Australia	Guided Tours Guided Tours is enhanced with more accessibility features including: Descriptive page titles Keyboard assistance for suggesting required fields through screen reader Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes

Localization information

If there are specific localization considerations for Adoption Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Adoption Services we have noted them here.


Release	Release notes
Yokohama	Execute Guided Setup in every domain, with guided setup player roles. Experience the Guided Tours in dark and light themes. Execute Guided Tours from any scoped application route. Explore the What's New feature that's available in Help Center for all experiences. Use the new Help Center UI features that provide a more enhanced experience. Explore the enhanced Guided Setup that support running it multiple times. See Adoption services for more information.
Zurich	Explore Dynamic Guidance within In-product help features of Adoption services as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance. Discover and select Guided Tours from the list that is available in Help Center. See Adoption services for more information.
Australia	Explore Dynamic Guidance within In-product help features of Adoption services as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. See Adoption services for more information.