Combined Cloud Account Management release notes for upgrades from Yokohama to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 5 minutes to read
  • Consolidated page of all release notes for Cloud Account Management from Yokohama to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Cloud Account Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Cloud Account Management to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Cloud Account Management.

    Release Release notes

    Yokohama

    About data visualization in Cloud Account Management
    Identify account violations and their severity using prebuilt policies in the Cloud Configuration Governance component. These scans support AWS, Azure, and GCP accounts. Confirm compliance and strengthen security by automatically detecting violations and categorizing them by severity across multiple cloud platforms.
    Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations.
    Track cloud account spending details through integration with the Cloud Cost Management Workspace component. Provides real-time visibility into cloud expenditures, helping organizations stay within budget and optimize cost management.
    Note:
    Tracking of cloud account spending only works when you've a Cloud Cost Management Workspace subscription.
    About provision modes in Cloud Account Management
    Take advantage of flexible infrastructure management through provision mode, which also supports both Terraform Cloud/Terraform Enterprise (supported in AWS) and cloud native interface (supported in AWS and Azure).
    Set up suspension of an AWS account using service control policy
    Set up suspension of a subscription using Azure policy
    Suspend and reactivate accounts quickly in response to security or operational issues by leveraging a predefined AWS or Azure policy.
    Add an unmanaged cloud account
    Confirm consistent governance across all accounts with the ability to onboard accounts (AWS and Azure) created outside the CAM workflow, even for accounts that weren’t initially created through CAM.
    Set up Terraform API key in ServiceNow
    Automate account provisioning and management using popular tools through integration with Terraform Cloud/Terraform Enterprise and AWS APIs.
    Update cloud account details
    Manage account ownership for an account and optionally propagate the change to all CIs associated with that account.
    Certify an account
    Promote compliance with organizational standards by certifying cloud accounts using defined data certification processes.
    Review request policies
    Set guardrails for processes like account approval, budget approval, and configuration assignments through customizable default automated policies. Manage these policies using the existing Policy as Code Engine component.
    Customize the sequence of your approval process by using the standard playbook designer, also known as the Playbooks.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Cloud Account Management features.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Removed

    Between your current release family and Australia, some Cloud Account Management features or functionality were removed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Deprecations

    Between your current release family and Australia, some Cloud Account Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Activation information

    Review information on how to activate Cloud Account Management.

    Release Release notes

    Yokohama

    Install Cloud Workspace ( sn_itom_cam) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Cloud Account Management we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Cloud Account Management we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Cloud Account Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    Implemented zoom functionality in all screens offering zoom levels of 110%, 125%, 150%, 175%, 200%, 250%, 300%, and 400%.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Localization information

    If there are specific localization considerations for Cloud Account Management we have noted them here.

    Release Release notes

    Yokohama

    Localization is applicable to CAM in all languages supported by the ServiceNow AI Platform.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Cloud Account Management we have noted them here.

    Release Release notes

    Yokohama

    • Create and manage cloud accounts efficiently either by manual or automated processes.
    • Manage and track cloud account requests using the requester dashboard.
    • Visualize data tailored for the admin persona with deeper insights into cloud accounts.
    • Scan accounts for configuration violations and take appropriate actions for weak passwords, pending certifications, undefined account ownership, discovery schedules, and so on.
    • Provision both Terraform Cloud/Terraform Enterprise and cloud native interface accounts.

    See Cloud Account Management for more information.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.