Combined Industrial Connected Workforce Mobile Experience release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for Industrial Connected Workforce Mobile Experience from Yokohama to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Industrial Connected Workforce Mobile Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Industrial Connected Workforce Mobile Experience to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Industrial Connected Workforce Mobile Experience.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Contextualize an external document using AI Enhanced recommended actions for ICW Mobile Contextualize an external document to get an explanation of why the document is relevant to the selected deviation. Generate an action plan using AI Enhanced recommended actions for ICW Mobile Create an action plan to help resolve your ICW deviation using relevant documentation. Early Availability Mobile Task Management Manage all task‑related activity from intuitive mobile views tailored for shop floor workers to improve visibility and responsiveness during operations. Clear status indicators and color cues help in identifying critical or overdue tasks, improving responsiveness during operations. Mobile Standards Hub Browse, request, and access published standards tailored to your functional location using the mobile Standards Hub. Embedded rating and feedback mechanisms support continuous improvement of documentation and frontline usability. Intuitive and minimal input actions Create actions, deviations, breakdowns, and follow‑up tasks directly from the mobile interface with minimal input to accelerate issue reporting. Integrated escalation workflows help operators move seamlessly from detection to analysis, such as starting an RCA directly from a deviation. Guided Task Execution Execute guided tasks on the shop floor by following step‑by‑step instructions with embedded media, validation checks, and barcode or QR scanning. Skill validation helps prevent unauthorized execution of tasks that require specific certifications or training. Performance & Reliability Enhancements Continue working in low‑connectivity environments with offline caching that saves your progress and synchronizes updates when connectivity returns. Optimized load times and reduced latency to create a smooth user experience across industrial environments. Report any safety related incident Report, triage, and investigate health and safety‑related incidents directly from the mobile interface through ICW integration with Health and Safety. You can create Industrial Standards based on a safety incident that helps you maintain safe working environment.

Changes

Between your current release family and Australia, some changes were made to existing Industrial Connected Workforce Mobile Experience features.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Industrial Connected Workforce Mobile Experience features or functionality were removed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Industrial Connected Workforce Mobile Experience features or functionality were deprecated.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Industrial Connected Workforce Mobile Experience.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Install ICW Mobile by requesting it from the ServiceNow Store. The application is optimized for latest iOS and Android devices and may require a Mobile UI Framework dependency provided by the ICW suite. You can request ICW Mobile from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Industrial Connected Workforce Mobile Experience we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Industrial Connected Workforce Mobile Experience we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Industrial Connected Workforce Mobile Experience, such as specific requirements or compliance levels.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Industrial Connected Workforce Mobile Experience we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Industrial Connected Workforce Mobile Experience we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Use the AI Enhanced recommended actions for Industrial Connected Workforce Mobile Experience (ICW Mobile) feature to access external sources related to a deviation and review why the document is relevant to the incident. Use the action plan skill available with AI Enhanced recommended actions for ICW Mobile to create and organize resolution action items related to deviation. Empower shop floor workers with new mobile task views and production‑day filtering to focus on what needs immediate attention. Access and navigate published standards on any device with an enhanced Standards Hub optimized for small‑screen navigation. Report issues faster with streamlined creation of actions, deviations, and breakdown reports directly from the shop floor. Find the information that you need quickly using AI-powered search functionality across tasks, standards, and articles from a single mobile interface. Improve guided task accuracy and speed with integrated barcode and QR scanning support. See Explore for more information.