Combined Knowledge Graph release notes for upgrades from Yokohama to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Knowledge Graph release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Knowledge Graph to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Knowledge Graph.


Release	Release notes
Yokohama	Test a Knowledge Graph schema Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query. Access Knowledge Graph Schema Knowledge Graph now has a new NLQ graph schema available prebuilt along with user profile schema. See KB article for schema attributes. Leverage Knowledge Graph prebuilt integration with Virtual Agent Knowledge Graph provides the following new prebuilt integrations: Integration with Now Assist Virtual Agent: Helps requesters with personalized responses on people queries and Natural Language queries. Also supports people citation card. Leverage Knowledge Graph prebuild integration with AI agents Knowledge Graph provides the following prebuilt integrations: Integration with Now Assist AI agents for User Context: Helps users with personalized responses. Integration with AI agents as a tool: Used to perform specific tasks that are assigned to the AI agents. Exploring Knowledge Graph Knowledge Graph helps requesters with personalized responses using its Integration with Now Assist Virtual Agent for User Context. Use Knowledge Graph integration with Now Assist Virtual Agent for Slot filling to helps pre-fill the slots for Virtual Agent topics using Natural Language Querying feature of Knowledge Graph. Leverage Knowledge Graph prebuilt integration with Virtual Agent Use the Knowledge Graph integrations with Now Assist Virtual Agent to utilize Knowledge Graph APIs built with LLM models, for personalized responses and slot-filling fields to execute LLM topics and skills in Virtual Agent. Using Knowledge Graph Designer Use Knowledge Graph designer to manage Knowledge Graph schemas, their nodes, node properties and edges. You can also use the interface to create, edit, duplicate, or delete a Knowledge Graph schema.
Zurich	Tagging in Knowledge Graph Designer The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. Using Enterprise graph schema Enterprise Graph is a pre-configured Knowledge Graph schema that eliminates the need for custom schema creation in KG designer. By mapping all tables, the Enterprise Graph schema enhances the breadth of query capabilities, enabling database queries across all instance tables. Tagging in Knowledge Graph Designer Tags are lists of key tables that are important for answering natural language questions. They provide hints to Enterprise Graph on which tables to prioritize when retrieving information, thereby improving the accuracy of results. Test a Knowledge Graph schema Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query. Configure LLM for Knowledge Graph Select and configure between Now LLM Service, Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow third-party model strategy.
Australia	Configuration item relationships and Knowledge Graph CI relationship support in Knowledge Graph allows users to ask natural language questions about how services, servers, databases, and other CIs relate to one another without writing queries or navigating CMDB tables directly. Tagging in Knowledge Graph Designer The Knowledge landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags.

Changes

Between your current release family and Australia, some changes were made to existing Knowledge Graph features.


Release	Release notes
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Knowledge Graph features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Knowledge Graph features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Knowledge Graph.


Release	Release notes
Yokohama	Knowledge Graph is a ServiceNow AI Platform feature that is active by default if you have downloaded the Generative AI for BU.
Zurich	Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default.
Australia	Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default.

Additional requirements

If any additional requirements were introduced or changed for Knowledge Graph we have noted them here.


Release	Release notes
Yokohama	Ensure that your instance is upgraded to XP7.
Zurich	Ensure that your instance is upgraded to XP7.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Knowledge Graph we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Knowledge Graph, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Knowledge Graph we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Knowledge Graph we have noted them here.


Release	Release notes
Yokohama	Yokohama Patch 11 Review changes to Now Assist usage measurement. Some Now Assist skills, agents, and agentic workflows are on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Knowledge Graph now supports aggregate queries. Improved accuracy for Now LLM Service. Yokohama Patch 8 Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. Yokohama Patch 6 Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. Supports nodes from parent and grandparent nodes from the hierarchy. Supports CMDB queries in Now Assist panel. Yokohama Patch 3 Seamlessly integrated with Now Assist in Virtual Agent, AI Agents and AI Search enabling personalized search results and context driven skills execution. Seamless Integration with Now Assist in Virtual Agent for Natural Language Query. Use Knowledge Graph as a tool to complete custom tasks for AI Agents. Yokohama Patch 1 Knowledge Graph helps you in transforming large amount of data into a semantic representation, fostering more connected and customized user experiences. Knowledge Graph boosts Virtual Agent by enabling large language models (LLMs) to provide contextually relevant responses tailored to each user. Knowledge Graph creates a complex data model called Knowledge Graph schema with numerous entities and their relation within a few steps. Knowledge Graph admins can use Knowledge Graph to create and manage the Knowledge Graph schemas. These Knowledge Graph schemas are the customized Knowledge Graph that consist of nodes, node properties, and edges. See Knowledge Graph for more information.
Zurich	Zurich Patch 7 Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Users can use the new Enterprise Graph Knowledge Graph schema to map all instance tables and their relationships, enabling natural language queries across the entire database. It simplifies setup by eliminating custom schema creation and supports enhanced query accuracy. Admins can create and use tags to prioritize relevant tables for specific use cases. Users have the option to select Enterprise Graph(small) mode to restricts queries to tables in specified tags for narrower use cases, improving runtime speed and requiring tag specification. Knowledge Graph now supports aggregate queries. Zurich Patch 2 Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. This enables Knowledge Graph functionality to external tables Zurich Patch 1 Supports nodes from parent and grandparent nodes in the hierarchy. Supports Configuration Management Database (CMDB) queries in Now Assist panel. Zurich EA Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI. Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. See Knowledge Graph for more information.
Australia	Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. See Knowledge Graph for more information.