Combined Next Experience Components release notes for upgrades from Yokohama to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 17 minutes to read

    • Consolidated page of all release notes for Next Experience Components from Yokohama to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Next Experience Components release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Next Experience Components to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Next Experience Components.

    Release Release notes

    Yokohama
    Table 1. Components
    Component Description
    Active call Handles phone calls as part of the Interaction controls component (ICC). Manages call functions, including actions such as disconnect, mute, hold, record, and transfer.
    Animation Places Lottie animations in Next Experience pages or components created in UI Builder.
    Dialpad Dial a phone number in Workspace.
    Feedback Captures detailed feedback from users for AI products or skills through a series of pre-determined options or free-text responses.
    Filter group Groups up to 3 filter components into a single container with configurable Apply, Clear, and Reset buttons that apply to all filters in the group.
    Flyout menu Menu that organizes multiple levels of options within a hierarchical structure.
    Knowledge view Embeddable container that renders a Next Experience Knowledge article view.
    Loader custom Renders custom animations with an optional progress bar and label.
    Skeleton loader Decorative placeholder for generated content.

    Zurich

    		 No updates for this release.

    Australia
    Table 2. Components
    Component Description
    Activity timer Tracks time spent on an activity, such as working on a record, and creates time log entries for reporting.
    Card data security container Provides secure, encrypted handling of card details and supports uploading and viewing sensitive documents.
    Contextual sidebar Sidebar that enables users to initiate real-time collaboration through chats and calls to resolve tasks.
    Grouped button Multiple related buttons presented in a unified layout. Interactions for the component are similar to that of button stateful.
    Sheet Container that slides in from the edge of the screen to present related content or actions, designed for mobile experiences.
    Table 3. Page templates
    Template Description
    Dashboard library Includes all dashboards available to users. Users can filter dashboards by various criteria, such as recently opened, bookmarked, certified, by category, and ones the user owns. The Library section also lets users create dashboards. Users with analytics admin roles have an enhanced library view, enabling them to access usage data and other metadata. Admins can also deactivate, activate, or delete dashboards from this view.
    Data visualization library Includes all data visualizations available to users. Users can filter dashboards by various criteria, such as bookmarked, certified, and ones that the user owns. The Library section also lets users create dashboards. Users with analytics admin roles have an enhanced library view, enabling them to access usage data and other metadata. Admins can also deactivate, activate, or delete dashboards from this view.

    Changes

    Between your current release family and Australia, some changes were made to existing Next Experience Components features.

    Release Release notes

    Yokohama
    Table 4. Components
    Component Enhancement
    Appointment calendar
    • Select multiple slots
    • Add customizable categories for appointment slots
    • Hide past and unavailable slots
    • Add contextual tags in appointment slots
    • Configure number of rows displayed in each slot in the Day and DAYMOBILE views
    • Configure container height adjustment
    Attachments
    • Option to download all attachments
    • Revised delete attachment confirmation popup message
    Avatar Configure avatar to behave as a button or a link.
    Calendar
    • DST support with multiple time zones in the Calendar and Timeline views
    • Hide header
    • Multiple time zones in the Timeline view
    • Scroll control for the Calendar and Timeline views
    Email composer Now Assist generative AI suggestions for all email scenarios, email templates, response templates, and quick messages.
    Email composer (mini) Now Assist generative AI suggestions for all email scenarios, email templates, response templates, and quick messages.
    Form
    • Configuration panel updates
    • Form controller configuration panel updates
    Form templates
    • Sort templates alphabetically and by last used.
    • New tab for Favorites for you to add and remove templates.
    • Larger cards that don't truncate template name and description, and show Last used timestamp.
    Highlighted value
    • Medium size variant.
    • Custom tooltip property.
    iFrame Send messages to iframed document.
    Kanban Board
    • Multi-select in cards
    • Configure selecting dependency lines
    • Add secondary header
    Modeless dialog Make the dialog dynamic and automatically resize to fit the content.
    Node Map
    • Force layout for representing graphs without structure or hierarchy
    • Custom popover configuration in Hierarchical, Layered, and Force layouts
    • Customizable nodes in non-unified layouts
    • Self-referencing nodes denoted with edges looping back to the node
    • Export maps in JPG and PNG
    • Aggregate or segregate multiple connections between the same nodes
    Pill Display the selected pill state which doesn't display by default.
    Quick filter
    • Configure section headers in typeahead dropdown
    • Configure footer action button
    • Configure placeholder text value for input field
    Record lookup
    • Search for contacts by name, phone, or email
    • Preview shortlisted results in a paginated form
    • Quickly link or unlink a shortlisted contact to a case
    • Edit details for a record without accessing the parent record
    • Hide record header
    • Configure search results
    • Render highlighted values in the linked card
    • Qualify search results using specific conditions (reference qualifiers)
    • Hide fields with empty values
    • Hide link button
    • Expand or collapse card
    Stepper
    • Standardized font size (small or medium) for all steps
    • By default, pagination adjusts to display the current selected step
    Table 5. Data visualizations
    Chart Enhancement
    Bar Percent (%) information added to chart tooltips and data table below chart.
    Bubble Percent (%) information added to chart tooltips.
    Geomap Percent (%) information added to chart tooltips and data table below chart.
    Heatmap
    • Percent (%) information added to chart tooltips and data table below chart.
    • When the metric value is set to "Count," show a zero (0) when no data is available.
    Pivot table
    • When there's no value in the selected dataset or for the configuration, choose the display format.
    • Data sources limit increased from 10 to 15.
    Time series
    • Percent (%) information added to chart tooltips and data table below chart.
    • Support for business calendars such as Gregorian, fiscal, and any manually added calendar.
    • For all chart formats, except "column:"
      • When there's no value in the selected dataset or for the configuration, choose the display format.
      • For table data sources, when there's no data for a specific time on the chart, show a continuous line without gaps.
    • Show a chart and graph data table for easier screen reader access.
    • For line, spline, area, and step charts, have a marker show at each data point on the chart including where values are zero (0) or missing.
    • For a chart with up to 3 metrics, you can add alternative Group by's for each metric for the user to select from.
    • Sorting when data is grouped.
    • New Date range option to set the period end date to update automatically to the current date.
    Table 6. Templates
    Template Description
    Dashboards
    • Pills at the top of the page display any categories assigned to the dashboard
    • User avatars at the top of the page indicate real-time editing
    Table 7. Bundles
    Bundle Enhancement
    Record list
    • Condition builder available in the list header
    • If live list is enabled, infinite scrolling is enabled by default

    Zurich

    		 No updates for this release.

    Australia
    Table 8. Components
    Component Enhancement
    Activity Stream
    • Enable users to edit or delete journal posts.
    • Add a dropdown with check boxes for author names using the Posted by filter that enables users to filter posts by author, select all, or clear all. Users can also filter for any AI-generated posts.
    Alert
    • Enable keyboard focus to move to the alert when it appears.
    • Add AI variants with updated color palettes for generative AI workflows.
    Alert list Enable keyboard focus to move to the Show alerts button when the alert list appears.
    Button Add AI variants with updated color palettes for generative AI workflows.
    Button iconic Add AI variants with updated color palettes for generative AI workflows.
    Button circular Add AI variants with updated color palettes for generative AI workflows.
    Calendar
    • Hide time zone dropdown in the calendar header.
    • Hide time lapsed indicator or time zone indicators.
    • Add section-based time zones.
    Card base container Add AI variants with updated color palettes for generative AI workflows.
    Checklist
    • Edit or delete items on hover.
    • Edit checklist items inline.
    • Edit, delete, and reorder checklist items.
    • Configure empty state checklists to add new items.
    Dropdown Add AI variants with updated color palettes for generative AI workflows.
    Dropdown list The mobile version uses the sheet component instead of a popover.
    Form
    • Place each form field label in line with the input field and adjacent to other field labels using the “Tabbed” (horizontal) layout.
    • Highlight form fields with unsaved changes using a background color, in addition to the existing field indicator, which is now selected by default.
    Form Templates
    • Show that the preview option displays modal preview to help agents understand all the fields affected when they apply a particular template.
    • Alert to inform users if a template has already been applied to a record.
    Highlighted value
    • Enter additional text to display in a popover when the highlighted value is selected.
    • Add AI variants with updated color palettes for generative AI workflows.
    Icon Support for theme-specific custom icon uploads.
    Input Display persistent placeholder text to guide users in entering data in the correct format.
    Kanban Use keyboard shortcuts to drag and drop cards between columns and rows.
    List selector Disable the selection feature for a chosen array of list selector items.
    Node map
    • Use radial layout to arrange nodes in a ring-like pattern.
    • Use content slots to add components.
    • Disable node dragging.
    Schedule recurrence
    • Automatically update all recurring events in a series.
    • Fill in event details using AI.
    Split button Add AI variants with updated color palettes for generative AI workflows.
    Tabs Hide padding on the sides of each tab for horizontal (Top) tab position, to provide more room for additional tabs.
    Table 9. Data visualizations
    Chart Enhancement
    Bar (including Pareto)
    • Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
    • Removed the display setting for Height, which can be configured in the UI Builder Styles tab.
    • Align title horizontally to the Start, Center, or End. The default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    • Show incomplete periods for a data snapshot indicator when selecting Metric.
    • Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
    Box plot
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    Bubble
    • Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    Dial
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    • Show incomplete periods for a data snapshot indicator when selecting Metric.
    • Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
    Gauge
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    • Show incomplete periods for a data snapshot indicator when selecting Metric.
    • Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
    Geomap
    • Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    Heatmap
    • Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    • Show incomplete periods for a data snapshot indicator when selecting Metric.
    • Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
    Indicator Scorecard
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    Pie/Donut
    • Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    • Show incomplete periods for a data snapshot indicator when selecting Metric.
    • Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
    Pivot table
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    • Show incomplete periods for a data snapshot indicator when selecting Metric.
    • Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
    Single score
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Wrap chart elements instead of truncating.
    • Align the title horizontally to the Start, Center, or End. Default is Start.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    • Show incomplete periods for a data snapshot indicator when selecting Metric.
    • Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
    Time series
    • Removed the display setting for Height, which can be configured in the UI Builder Styles tab.
    • Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
    • Align the title horizontally to the Start, Center, or End. The default is Start.
    • Align all chart content to the starting edge, center, or ending edge of the visualization.
    • Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
    • Wrap long titles to a second line, instead of truncating.
    • Hide the refresh action that is available to users in the More options menu.
    • Show incomplete periods for a data snapshot indicator when selecting Metric.
    • Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
    Table 10. App Shells
    App shell Enhancement
    Agent Workspace app shell Configure alt text for a ServiceNow or customer logo button.

    Removed

    Between your current release family and Australia, some Next Experience Components features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Next Experience Components features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia
    Table 11. UI Elements
    UI Element Description
    Dashboard overview template Moved under "Legacy templates" and renamed to "Deprecated - Dashboard overview." This template can still be used, but you should use the new "Dashboard library" template instead, because the Dashboard overview template is marked for eventual deprecation.

    Activation information

    Review information on how to activate Next Experience Components.

    Release Release notes

    Yokohama

    Next Experience Components is a ServiceNow AI Platform feature that is active by default.

    Zurich

    		 No updates for this release.

    Australia

    Next Experience Components is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for Next Experience Components we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Next Experience Components we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Next Experience Components, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    For Next Experience Components accessibility conformance, refer to the ServiceNow Horizon site Components section.

    Zurich

    		 No updates for this release.

    Australia

    To view Next Experience Components accessibility conformance information, refer to the components section of the Horizon site Components section. The Overview for each component contains accessibility (A11y) information.

    Localization information

    If there are specific localization considerations for Next Experience Components we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Next Experience Components we have noted them here.

    Release Release notes

    Yokohama
    • Build rich UI experiences with prebuilt system or custom components. To view the Next Experience Components API reference, usage guidance, and ServiceNow® UI Builder setup documentation, visit the Developer site Next Experience Components doc.
    • Use common web component patterns and principles, such as a JavaScript framework, immutable data, and simple action handlers.
    • Reuse components across multiple user interfaces to create a cohesive experience for your end users.
    • Use preset property values to configure properties and event handlers automatically for a component so the component is ready to work when you add it to a page. Presets can connect to a controller that acts as a data resource for the component. For more information, see Automatically configure components using presets and Bind data to UI Builder pages using controllers (advanced feature).

    Zurich

    		 No updates for this release.

    Australia
    • Build rich UI experiences with prebuilt system or custom components. To view the Next Experience Components API reference, usage guidance, and ServiceNow® UI Builder setup documentation, visit the Horizon site Components section.
    • Use common web component patterns and principles, such as a JavaScript framework, immutable data, and simple action handlers.
    • Reuse components across multiple user interfaces to create a cohesive experience for your end users.
    • Use preset property values to configure properties and event handlers automatically for a component so that the component is ready to work when you add it to a page. Presets can connect to a controller that acts as a data resource for the component. For more information, see Automatically configure components using presets and Bind data to UI Builder pages using controllers (advanced feature).