Combined Now Assist Center release notes for upgrades from Yokohama to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist Center to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Now Assist Center.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Australia Patch 3 Now Assist Readiness Evaluation Use Now Assist Readiness Evaluation to assess your instance readiness for AI adoption, identify areas to prepare for AI, and access direct links to improve those areas. Activate Now Assist skills Use the conversational experience in the Now Assist panel to activate and set up base system skills. CSM automation opportunities from chat, voice, and email data Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities. Asset inventory enhancements View and create Now Assist Data Kit, Now Assist Skill Kit, Knowledge Graph, and Catalog assets in your instance using the asset inventory. Automation opportunities enhancements View additional filter and sorting options along with updated metrics in the automation opportunities list. Automation opportunity cards on the home page and in the list provide additional information and an updated appearance. An AI Agents tab is added to the Resolution Steps page, and the Agent guided setup tab can be opened to complete development of AI agents. The Continue building AI agent box gives options for Chat Agent and Voice Agent. AI execution and business value dashboards View analytics dashboards showing the performance of your AI assets, including Now Assist Center Performance Explorer and Now Assist Center Business Value dashboards. Australia Patch 2 ServiceNow product tiers The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: Foundation: AI agents and skills to deliver insights Advanced: AI agents and skills to boost productivity across relevant use cases Prime: Act autonomously with all AI agents and skills, and create your own Now Assist Center workspace Use the Now Assist Center workspace to set up, monitor, and manage your Now Assist solutions without switching between separate applications. Now Assist panel Use the conversational interface to have your AI guide perform Now Assist admin and setup tasks and find help. Actionable use cases Use actionable cards on the home page to view and activate guided quick-start use cases that start your AI implementation. Automation discovery with AI Agent Advisor Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations. AI agent matching and automated deployment Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents. Integrations with other Now Assist applications Access other Now Assist applications from a centralized tabbed workspace experience to configure your AI implementation. AI adoption metrics View performance and usage statistics for your AI implementation.

Changes

Between your current release family and Australia, some changes were made to existing Now Assist Center features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Now Assist Center features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Now Assist Center features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Now Assist Center.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Now Assist Center is available from the ServiceNow Store. For more information about the installation of Now Assist Center, see Configure.

Additional requirements

If any additional requirements were introduced or changed for Now Assist Center we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist Center we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	The Now Assist Center application supports various browsers, including Google Chrome and Microsoft Edge. Now Assist Center isn’t supported in Internet Explorer.

Accessibility information

Review details on accessibility information for Now Assist Center, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	The Now Assist Center application supports all the platform accessibility features.

Localization information

If there are specific localization considerations for Now Assist Center we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Now Assist Center supports machine translation for Australia. Localization is applicable to Now Assist Center in all languages supported by the ServiceNow AI Platform.

Highlight information

If there are specific highlight considerations for Now Assist Center we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Australia Patch 3 Assess your instance readiness for AI adoption with Now Assist Readiness Evaluation features, and make preparations using the identified action items. Activate base system and custom Now Assist skills from the Now Assist Center workspace. Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels. View the Now Assist Data Kit, Knowledge Graph, and Catalog assets in your instance with the asset inventory. Australia Patch 2 Set up and manage your AI solutions in one place without switching between Now Assist applications. Use a conversational interface to perform Now Assist admin tasks and find help. Hit the ground running with AI recommendations and setup tasks surfaced at the top of your home page. Let AI analyze your instance data and tell you exactly where automation will have the biggest impact. Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents. See Now Assist Center for more information.