Combined Now Assist for Operational Technology Service Management (OTSM) release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for Now Assist for Operational Technology Service Management (OTSM) from Yokohama to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Operational Technology Service Management (OTSM) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Now Assist for Operational Technology Service Management (OTSM).

Release	Release notes
Yokohama	No updates for this release.
Zurich	Early Availability Summarize an OT incident Automatically summarize an OT incident using the Summarize UI action to produce a concise summary of the incident. Generate resolution notes Automatically generate resolution notes for an OT incident using the Generate resolution notes UI action to produce a concise summary of the incident. Generate OT KB articles Automatically generate a KB article for an OT incident when the state of the incident is set to Resolved. The article contains the following information: Site OT Device Equipment model entity Summarization Resolution notes KB Base Author
Australia	Early Availability Summarize an OT incident Automatically summarize an OT incident using the Summarize UI action to produce a concise summary of the incident. Generate resolution notes Automatically generate resolution notes for an OT incident using the Generate resolution notes UI action to produce a concise summary of the incident. Generate OT KB articles Automatically generate a KB article for an OT incident when the state of the incident is set to Resolved. The article contains the following information: Site OT Device Equipment model entity Summarization Resolution notes KB Base Author

Changes

Between your current release family and Australia, some changes were made to existing Now Assist for Operational Technology Service Management (OTSM) features.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Now Assist for Operational Technology Service Management (OTSM) features or functionality were removed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Now Assist for Operational Technology Service Management (OTSM) features or functionality were deprecated.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Now Assist for Operational Technology Service Management (OTSM).

Release	Release notes
Yokohama	No updates for this release.
Zurich	Install Now Assist for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	Install Now Assist for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	Australia Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill. Help save time by automatically updating the resolution notes for an OT incident. Generate a KB article when an OT incident is resolved by using an agentic workflow. See Now Assist for OTSM for more information.
Australia	Australia Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill. Help save time by automatically updating the resolution notes for an OT incident. Generate a KB article when an OT incident is resolved by using an agentic workflow. See Now Assist for OTSM for more information.