Combined Now Assist in Document Intelligence release notes for upgrades from Yokohama to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 13 minutes to read

    • Consolidated page of all release notes for Now Assist in Document Intelligence from Yokohama to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist in Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist in Document Intelligence to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Now Assist in Document Intelligence.

    Release Release notes

    Yokohama
    Yokohama Patch 13
    Document and visual insights AI agent enhancements
    The document and visual insights AI agent can recognize and provide citations for multiple attachments.
    Yokohama Patch 6
    LLM selection for use cases
    Configure a different LLM to generate predictions for extraction and Q&A use cases.
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
    Yokohama Patch 3
    Document and visual insights AI agent
    Use an AI agent to help process the tasks that analyze and extract data from documents and images.
    Full automation for document data extraction
    Automatically extract the document data and process the document task without agent review.
    Data extraction from accounts payable (AP) invoices
    Extract data from invoices with Now Assist for APO.
    Document chat in Virtual Agent
    Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable the chat responses that are based on the document content.
    Attachment summarization in ITSM
    View the summaries of attachments with the record summary in ITSM.
    Early Availability
    Document extraction
    Extract the data from documents by using LLMs to provide the recommended field values.
    Document Q&A
    Use generative AI to find the answers to the predefined questions in a document.
    Setting up use cases for Now Assist in Document Intelligence
    Set up Document Intelligence use cases to enable agents to use the document extraction and document Q&A skills.

    Zurich
    Zurich Patch 7
    Document and visual insights AI agent enhancements
    The document and visual insights AI agent can recognize and provide citations for multiple attachments.
    Zurich Patch 4
    Open document in a new tab
    View a test document in a larger workspace on a separate browser tab during use case setup.
    Image captioning in Knowledge Center
    Extract information from images to support accessibility captioning in knowledge base articles.
    Document and visual insights AI agent enhancements
    Leverage features that enable you to use the document and visual insights AI agent with selected LLMs to upload files, extract information without a predefined use case, and display results in a dedicated document view.
    • Select an LLM for the AI agent to use when processing documents and images.
    • Now LLM Service is not an available option for LLM selection.
    • Prompt the AI agent to upload a file to process.
    • View the results of the AI agent actions in a document view screen.
    Zurich Patch 1
    Document Intelligence for Now Assist Skill Kit
    Use document and visual intelligence to leverage extraction, question answering, and summarization capabilities for a skill created with Now Assist Skill Kit.
    Language model selection
    Select the language for a use case to help the optical character recognition (OCR) model to detect text in the document and image files.
    Image mode selection for use cases
    Turn on image mode to process images more efficiently for use cases that use a multimodal AI model.
    Model provider flexibility at the use case level
    Choose a model provider at the use case level, including a Now Assist default option that uses the instance-level model selected in AI Control Tower.
    Information extraction for Operational Sustainability Risk Management
    Extract ESG-related information from invoices to support Operational Sustainability Risk Management initiatives and regulatory compliance.
    Improved security for the document and visual insights AI agent
    Enable access control lists (ACLs) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user.

    The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user.

    Early Availability
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    Australia
    Australia Patch 1
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    Early Availability
    Document and visual insights AI agent enhancements
    The document and visual insights AI agent can recognize and provide citations for multiple attachments.

    Changes

    Between your current release family and Australia, some changes were made to existing Now Assist in Document Intelligence features.

    Release Release notes

    Yokohama
    Yokohama Patch 13
    Document and visual insights AI agent enhancements
    Tools used by the document and visual insights AI agent are consolidated to improve performance.
    Now Assist in Document Intelligence skills are now turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Yokohama Patch 11
    Changes to Now Assist usage measurement
    Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Yokohama Patch 6
    Document and visual insights AI agent enhancements
    Generate a summary of document and image attachments with the document and visual insights AI agent.

    Zurich
    Zurich Patch 7
    Document and visual insights AI agent enhancements
    Tools used by the document and visual insights AI agent are consolidated to improve performance.
    Changes to limitations
    The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB.
    Document Intelligence for Now Assist Skill Kit
    The document and visual intelligence capabilities used to leverage extraction, question answering, and summarization capabilities for skills created with Now Assist Skill Kit are available to users with the appropriate role(s).
    Now Assist in Document Intelligence skills are now turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Zurich Patch 4
    Changes to limitations
    The page count limit decreases to 20 pages per file for an extraction based on a use case with a table defined.
    Zurich Patch 1
    Merged skills
    Document data extraction and document Q&A capabilities are available in a single Extract information from documents skill.
    • The Extract information from documents skill is available in the list of Platform skills in the Now Assist Admin console.
    • Data extraction and document Q&A capabilities can be set up for the same use case.
    • Agents can review the AI predictions for the fields, tables, and questions in the same task.
    Document and visual insights AI agent enhancements
    Leverage added tools that enable the AI agent to display the extracted data and to look up existing use cases or create use cases based on descriptions and document attachments.
    Changes to limitations
    The limitations set for Now Assist in Document Intelligence properties are updated to support processing larger documents.
    • DOCX files are supported for information extraction.
    • The page count limit is 200 pages per file If image mode is turned off for the use case. If image mode is turned on, the page count limit is 10 pages per file.
    • The file size limit is 20 MB.

    Australia
    Australia Patch 1
    Now Assist in Document Intelligence skills are now turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Early Availability
    Document and visual insights AI agent enhancements
    Tools used by the document and visual insights AI agent are consolidated to improve performance.
    Changes to limitations
    The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB.
    Add a tool
    Document and visual intelligence capabilities used to leverage extraction, question answering, and summarization for skills created with Now Assist Skill Kit is available to users with the appropriate role(s).

    Removed

    Between your current release family and Australia, some Now Assist in Document Intelligence features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • The Document extraction skill has been removed from the list of Platform skills in the Now Assist Admin console.
    • The Document Q&A skill has been removed from the list of Platform skills in the Now Assist Admin console.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Now Assist in Document Intelligence features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist in Document Intelligence.

    Release Release notes

    Yokohama
    Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:

    For more information, see Configuring Now Assist in Document Intelligence.

    Zurich
    Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:

    For more information, see Configure.

    Australia
    Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:

    For more information, see Configure.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.

    Release Release notes

    Yokohama

    Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.

    Zurich

    Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.

    Australia

    Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist in Document Intelligence, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist in Document Intelligence we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 1
    Support for files in multiple languages
    Process files with text in multiple languages, including Simplified Chinese and Japanese.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist in Document Intelligence we have noted them here.

    Release Release notes

    Yokohama
    Yokohama Patch 13
    • Now Assist in Document Intelligence skills are on by default.
    Yokohama Patch 11
    • Review changes to Now Assist usage measurement.
    • Some Now Assist skills, agents, and agentic workflows are on by default.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    Yokohama Patch 6
    • Summarize the content in document and image attachments with the document and visual insights AI agent.
    • Choose a large language model (LLM) to generate predictions for extraction and Q&A (question & answer) use cases.
    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
    Yokohama Patch 3
    • Boost productivity by using the document and visual insights AI agent to autonomously analyze and extract data from documents and images.
    • Streamline document data extraction by automating document tasks.
    • Use Virtual Agent to ask questions about the document content.
    • Extract the data from invoices with Now Assist for Accounts Payable Operations (APO).
    Early Availability
    • Speed up your document processing workflows and quickly extract the text and tables from your documents.
    • Save time looking for the information that you need in a document, and quickly find the answers to predefined questions.

    See Now Assist in Document Intelligence for more information.

    Zurich
    Zurich Patch 7
    • View citations for multiple attachments using the document and visual insights AI agent.
    • Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.
    • Now Assist in Document Intelligence skills are now turned on by default.
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • View a test document in a larger workspace on a separate browser tab during use case setup.
    • Use the document and visual insights AI agent to upload files, extract information without a predefined use case using a selected LLM, and display the results in a dedicated document view.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    Zurich Patch 1
    • Leverage document data extraction and document Q&A capabilities in a single Extract information from documents skill.
    • Create skills with data extraction, question answering, and summarization capabilities by using document and visual intelligence in Now Assist Skill Kit.
    • Choose the language for a use case to help the optical character recognition (OCR) model better detect the text to extract from your files.
    • Extract information from files with text written in Simplified Chinese or Japanese.
    • Extract information from documents for Operational Sustainability Management (Operational Sustainability Risk Management) workflows.
    Early Availability
    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    See Now Assist in Document Intelligence for more information.

    Australia
    Australia Patch 1
    • Now Assist in Document Intelligence skills are now turned on by default.
    Early Availability
    • View citations for multiple attachments using the document and visual insights AI agent.
    • Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.

    See Now Assist in Document Intelligence for more information.