Combined Operational Technology Manager release notes for upgrades from Yokohama to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 15 minutes to read

    • Consolidated page of all release notes for Operational Technology Manager from Yokohama to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Operational Technology Manager release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Operational Technology Manager to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Operational Technology Manager.

    Release Release notes

    Yokohama
    About the Industrial Workspace page
    Use the About Industrial Workspace page on the ServiceNow AI Platform to view the OT applications and the versions that you have installed on your instance.
    Search for a record in the Industrial Workspace
    Search for CMDB tables in the Industrial Workspace to find CMDB related records. The search function was previously limited only to other Operational Technology records.
    Check whether an OT device is virtual
    Check whether an OT device is virtual using the Is Virtual field for OT devices in the following categories:
    • OT Supervisory System
    • OT Control System
    • OT Field Devices
    • Unclassed OT Devices
    Create remediation tasks for invalid staging records from an import task
    After validating the imported staging records, create remediation tasks for invalid staging records directly in the import task record.
    Operational Technology Visibility dashboard
    Track your OT data across different sites with the Operational Technology Visibility dashboard available in the Industrial Workspace.
    Automatic conversion of IT to OT devices using CMDB groups
    Use CMDB groups to group IT configuration items (CIs) based on additional information, such as software installed, so that you can convert the CIs to OT devices.
    Mapped equipment model entity for your OT devices
    Identify the equipment model entity that your OT devices are mapped to in the Industrial Workspace and help group your device data by equipment model entity.
    Important actions configuration on the OT Action-Oriented Landing Page
    Configure the OT Action-Oriented Landing Page by using the Sort items field for your important actions.
    CMDB OT class model updates
    Leverage an enhanced OT user experience and make additional configurations for your OT devices with the following CMDB OT class model updates:
    • The OT Device Network Connection [sn_ot_device_network_connection] table references the CMDB CI relationships [cmdb_rel_ci] table to support device-to-device connections on the OT network.
    • The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance] and Firmware Install [cmdb_firmware_install] table references were added to the OT view on IT and OT classes.
    • The Backup Storage Information [cmdb_backup_storage_information] and Backup Job Execution History [cmdb_backup_job_execution_history] tables reference the CMDB CI relationships [cmdb_rel_ci] table to support backup management use cases.
    • Product Instance Identifier was added as an identifier for the OT Identification Rule.
    • The OT backup management model was added to help you store multiple backups against a configuration item.
    • Firmware Installation [cmdb_firmware_install], Key Value [cmdb_key_value], and Software Instance [cmdb_software_instance] tables were added as a related entry for OT classes.
    • The ire_criterion_attribute attribute was added to the OT Entity [cmdb_ot_entity] table to act as a criterion attribute for an OT entity-related entry.
    • Optional conditions to filter the records during identification and reconciliation were added to the OT identification rules.
    • The OT Class Mapping Template [ot_class_mapping_template] table was introduced to capture class mappings used for Service Graph Connectors.
    • Required conditions were added under Advanced Configuration that must be met for lookup identification rules.
    • Industrial printer (industrial_printer) was added as an OT device type.
    Pre-import OT Worksheet Entry Review (POWER) tool updates
    Import OT devices with distributed Microsoft Excel spreadsheets to help manage your OT system and its devices. The Pre-Import OT Worksheet Entry Review (POWER) tool includes the following new functionality:
    • Improve validations with access to ISA sites using the cmdb_ot_isa_viewer role that has been added to the ot_staging_user role needed for running validations.
    • Upload, validate, and import Microsoft Excel spreadsheet data for the Service Graph Connector for Microsoft Excel by creating an import task and attaching the spreadsheet to the import task record.
    • Firmware Installation records can be created when a firmware version is available.
    • OT entity update issues can be resolved through the Service Graph Connector for Microsoft Excel.
    • The new Industrial Core plugin (com.sn_ot_core) is required for class mapping when using the Service Graph Connector for Microsoft Excel.

    Zurich
    Operational Technology Network Map
    Use the OT network map available in the Industrial Workspace to view a site's subnets and the OT devices in each subnet.
    About the Industrial Workspace page
    Use the About Industrial Workspace page on the ServiceNow AI Platform to view the OT applications and the versions that you have installed on your instance.
    Search for a record in the Industrial Workspace
    Search for CMDB tables in the Industrial Workspace to find CMDB related records. The search function was previously limited only to other Operational Technology records.
    Check whether an OT device is virtual
    Check whether an OT device is virtual using the Is Virtual field for OT devices in the following categories:
    • OT Supervisory System
    • OT Control System
    • OT Field Devices
    • Unclassed OT Devices
    CMDB OT class model updates
    Leverage an enhanced OT user experience and make additional configurations for your OT devices with the following CMDB OT class model updates:
    • The IP Network Subnets related list was added to IT devices in the OT view to show all the subnets the device is related to show IP Network subnets for the selected OT device.
      This related list was also added to the following CMDB classes:
      • cmdb_ci_display
      • cmdb_ci_firewall_network
      • cmdb_ci_security
      • cmdb_ci_ids_network
      • cmdb_ci_imaging
      • cmdb_ci_unclassed_hardware
      • cmdb_ci_multimedia
      • cmdb_ci_monitor_control
      • cmdb_ci_aix_server
      • cmdb_ci_computer
      • cmdb_ci_esx_server
      • cmdb_ci_hardware
      • cmdb_ci_hpux_server
      • cmdb_ci_hyper_v_server
      • cmdb_ci_iot
      • cmdb_ci_ip_firewall
      • cmdb_ci_ip_router
      • cmdb_ci_ip_switch
      • cmdb_ci_linux_server
      • cmdb_ci_monitor_control
      • cmdb_ci_netgear
      • cmdb_ci_ot
      • cmdb_ci_pc_hardware
      • cmdb_ci_printer
      • cmdb_ci_protocol_converter
      • cmdb_ci_server
      • cmdb_ci_solaris_server
      • cmdb_ci_unix_server
      • cmdb_ci_ups
      • cmdb_ci_win_server
    • You can now view the OT device details for the following CMDB classes:
      • cmdb_ci_esx_server
      • cmdb_ci_hyper_v_server
    • The OT device details tab was removed for the following CMDB classes because the OT device details are included in the form view of the CMDB class table:
      • cmdb_ci_aix_server
      • cmdb_ci_hpux_server
      • cmdb_ci_pc_hardware
      • cmdb_ci_hyper_v_server
      • cmdb_ci_esx_server
      • cmdb_ci_solaris_server
      • cmdb_ci_unix_server
      • cmdb_ci_ups
    • Users assigned the admin role can edit the protection policy for an OT View rule for all CMDB classes.
    • The OT Device Network Connection [sn_ot_device_network_connection] table references the CMDB CI relationships [cmdb_rel_ci] table to support device-to-device connections on the OT network.
    • The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance] and Firmware Install [cmdb_firmware_install] table references were added to the OT view on IT and OT classes.
    • The Backup Storage Information [cmdb_backup_storage_information] and Backup Job Execution History [cmdb_backup_job_execution_history] tables reference the CMDB CI relationships [cmdb_rel_ci] table to support backup management use cases.
    Pre-import OT Worksheet Entry Review (POWER) tool updates
    Import OT devices with distributed Microsoft Excel spreadsheets to help manage your OT system and its devices. The Pre-Import OT Worksheet Entry Review (POWER) tool includes the following new functionality:
    • Improve validations with access to ISA sites using the cmdb_ot_isa_viewer role that has been added to the ot_staging_user role needed for running validations.
    • Upload, validate, and import Microsoft Excel spreadsheet data for the Service Graph Connector for Microsoft Excel by creating an import task and attaching the spreadsheet to the import task record.
    Create remediation tasks for invalid staging records from an import task
    After validating the imported staging records, create remediation tasks for invalid staging records directly in the import task record.

    Australia
    Australia Patch 1
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    Early Availability
    Operational Technology Network Map
    Use the OT network map available in the Industrial Workspace to view the subnets of a site and the OT devices in each subnet.
    CMDB OT class model updates
    Configure for your OT devices with the following CMDB OT class model updates:
    • The IP Network Subnets related list was added to IT devices in the OT view to show all the subnets related to the device and show IP Network subnets for the selected OT device.
    • The IP Network Subnets related list was added to the following CMDB classes:
      • cmdb_ci_display
      • cmdb_ci_firewall_network
      • cmdb_ci_security
      • cmdb_ci_ids_network
      • cmdb_ci_imaging
      • cmdb_ci_unclassed_hardware
      • cmdb_ci_multimedia
      • cmdb_ci_monitor_control
      • cmdb_ci_aix_server
      • cmdb_ci_computer
      • cmdb_ci_esx_server
      • cmdb_ci_hardware
      • cmdb_ci_hpux_server
      • cmdb_ci_hyper_v_server
      • cmdb_ci_iot
      • cmdb_ci_ip_firewall
      • cmdb_ci_ip_router
      • cmdb_ci_ip_switch
      • cmdb_ci_linux_server
      • cmdb_ci_monitor_control
      • cmdb_ci_netgear
      • cmdb_ci_ot
      • cmdb_ci_pc_hardware
      • cmdb_ci_printer
      • cmdb_ci_protocol_converter
      • cmdb_ci_server
      • cmdb_ci_solaris_server
      • cmdb_ci_unix_server
      • cmdb_ci_ups
      • cmdb_ci_win_server
    • You can now view the OT device details for the following CMDB classes:
      • cmdb_ci_esx_server
      • cmdb_ci_hyper_v_server
    • Because the OT device details are included in the form view of the CMDB class table, the OT device details tab was removed for the following CMDB classes:
      • cmdb_ci_aix_server
      • cmdb_ci_hpux_server
      • cmdb_ci_pc_hardware
      • cmdb_ci_hyper_v_server
      • cmdb_ci_esx_server
      • cmdb_ci_solaris_server
      • cmdb_ci_unix_server
      • cmdb_ci_ups
    • Admins can edit the protection policy for an OT View rule for all CMDB classes.

    Changes

    Between your current release family and Australia, some changes were made to existing Operational Technology Manager features.

    Release Release notes

    Yokohama
    OT device related items and related lists
    The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance], and Firmware Install [cmdb_firmware_install] related lists were added to the OT view on IT and OT classes to view the following information:
    • Information related to the OT device populated through the integrations and captured as Key Value pairs.
    • Software installed on the OT device if Software Asset Management isn't available.
    • Firmware associated with the OT device.
    You can view these related lists on the ServiceNow AI Platform® and in the Industrial Workspace Admin.
    OT Excel SGC - Import Task list module in the Industrial Workspace
    The OT Excel SGC - Import Task list module has been added to the Industrial Workspace list view. From the available lists, you can access the import task functionality for the Service Graph Connector for Microsoft Excel.
    OT Excel SGC - Remediation Task list module in the Industrial Workspace
    The OT Excel SGC - Remediation Task list module has been added to the Industrial Workspace list view. From the available lists, you can access the remediation task records created from an import task.
    View and edit device to device connections
    The Device to Device Connections list has been added to the OT Network menu available in the Industrial Workspace List view. You can view the device connections in detail using this list. Also, the Device to Device Connections related list was added to the Related Records tab on the OT device record in the ServiceNow AI Platform.
    Is Virtual field for OT devices
    Identify whether an OT device is virtual through the Is Virtual field added to the OT device form in the Industrial Workspace.
    OT Subnet Mappings related list
    The OT Subnets related list has been renamed OT Subnet Mappings in both the Industrial Workspace and the ServiceNow AI Platform when viewing an OT device record.
    Manufacturer and Model Number fields
    The Manufacturer and Model Number fields have been removed from the OT device list and form views on both the ServiceNow AI Platform® and in the Industrial Workspace.
    OT Devices tab data
    The following data available in the OT Devices tab of the OT Manager dashboard has been moved to the Operational Technology Visibility dashboard.
    • New OT devices discovered
    • Inactive OT devices
    • OT Devices overview
      • Total CMDB OT devices
      • Unclassed OT devices
      • Unassigned OT devices
      • Unmapped OT devices
    • OT devices by category
      • Supervisory systems
      • Control systems
      • Field devices
      • Computers and servers
      • Network Gear
      • Industrial IoT
    • OT devices by Purdue level
    • OT devices by type (Top Level)
    • OT devices by manufacturer (Top Level)
    • OT devices by criticality

    Zurich
    Use CMDB groups to add OT context to IT CIs
    When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than 1 CMDB group.
    Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job
    The Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run.
    Admin role dependency
    Several new granular admin roles enable developers to complete administrative configuration tasks without requiring the full admin role.
    IT Discovery for Operational Technology (OT) Networks
    The Discovery for Operational Technology plugin has been renamed IT Discovery for OT Networks.
    Operational Technology Manager roles

    The following changes have been made to Operational Technology Manager roles:

    • Users assigned the Operational Technology Manager Editor [cmdb_ot_editor] role or Operational Technology Manager Admin [cmdb_ot_admin] role cannot edit IT configuration items (CIs). Users with these roles can only edit or delete OT CIs.
    • Users who aren't assigned an OT role cannot view OT records in the following CMDB tables:
      • IP Address [cmdb_ci_ip_address]
      • Network Adapter [cmdb_ci_network_adapter]
      • Serial Number [cmdb_serial_number]
    • The Operational Technology Editor [cmdb_ot_editor] role contains the cmdb_manual_ci_ire_access role to support manually creating an OT CI in the Industrial Workspace.

    Australia
    Use CMDB groups to add OT context to IT CIs
    When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group.
    Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job
    The Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run.
    Admin role dependency
    Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role.

    Removed

    Between your current release family and Australia, some Operational Technology Manager features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • The New button was removed from the following related lists for users with read-only access to a site:
      • Network Adapters
      • Memory Modules
      • Software Installed
      • IP Addresses

    Australia
    • The New button was removed from the following related lists for users with read-only access to a site:
      • Network Adapters
      • Memory Modules
      • Software Installed
      • IP Addresses

    Deprecations

    Between your current release family and Australia, some Operational Technology Manager features or functionality were deprecated.

    Release Release notes

    Yokohama
    • For the Service Graph Connector for Microsoft Excel, the following items were deprecated on the ServiceNow AI Platform:
      • The SG OT Excel Staging Task table
      • The Staging task reference on the SG OT Excel Staging table
    • The OT Manager dashboard is no longer available in the Industrial Workspace.
    • Starting with the Yokohama release, Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

    Zurich
    For the Service Graph Connector for Microsoft Excel, the following items were deprecated on the ServiceNow AI Platform:
    • The SG OT Excel Staging Task table
    • The Staging task reference on the SG OT Excel Staging table

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Operational Technology Manager.

    Release Release notes

    Yokohama

    Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Operational Technology Manager by requesting it from the ServiceNow Store.

    Australia

    Install Operational Technology Manager by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Operational Technology Manager we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Operational Technology Manager we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Operational Technology Manager, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Operational Technology Manager we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Operational Technology Manager we have noted them here.

    Release Release notes

    Yokohama
    • View the Operational Technology Manager (OT) device-to-device connections with additional information such as port and protocol values.
    • Review the OT applications and versions that you have installed on the About Industrial Workspace page.
    • Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements.
    • Track your OT device data with the new Operational Technology Visibility dashboard.
    • Group OT devices using CMDB groups to support non-CMDB tables that must be converted from IT to OT.
    • Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements.
    • Improve the processes for importing and classifying your OT device data with updates and UI enhancements for the Pre-import OT Worksheet Entry Review (POWER) tool.

    See Operational Technology Manager for more information.

    Zurich
    • Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet.
    • View the Operational Technology Manager (OT) device-to-device connections with additional information such as port and protocol values.
    • Review the OT applications and versions that you have installed on the About Industrial Workspace page.
    • Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements.
    • Improve the processes for importing and classifying your OT device data with updates and UI enhancements for the Pre-import OT Worksheet Entry Review (POWER) tool.

    See Operational Technology Manager for more information.

    Australia
    • Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet.
    • Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements.

    See for Operational Technology Manager more information.