Combined Regulatory Change Management release notes for upgrades from Yokohama to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Regulatory Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Regulatory Change Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Regulatory Change Management.


Release	Release notes
Yokohama	Generating a summary of a regulatory alert Transform your detailed regulatory information into concise, business-focused summaries that emphasize the most critical changes and impending deadlines. You can significantly cut down the time that is required to interpret complex updates, ensuring that no vital details are overlooked. By streamlining compliance processes, your organization becomes more efficient and minimizes the risks. Regulatory mapping with AI Leverage artificial intelligence to help your organizations identify, track, and manage regulatory requirements that are specific to their industry. AI automates the mapping of incoming regulatory changes to internal business operations, such as citations and control objectives, making it easier to ensure compliance. By analyzing the incoming regulatory changes and vast amounts of internal regulatory data, AI highlights the relevant policies for association and mapping, which helps your organization to streamline the compliance process and reduce manual effort. Recommendation contexts and templates Enable your administrators to use a framework engine to create decision templates for primary records. This framework simplifies the enterprise decision-making processes and includes the configurable user interface elements that provide contextual insights and improve the display of these elements. By integrating this framework, your organization can help to ensure that every recommendation is both relevant and informed. Impact radius extension Identify the impacted areas of your business operations, such as the citations, control objectives, policies, risks, controls, and authority documents, that you can add to a regulatory alert. You can then conduct a review for implementation acceptance that triggers a change management program by assigning ownership and accountability through a Change Task. Additionally, an existing dashboard was improved so that you can get a clear overview of the impacted business operations. Regulatory assessment for a regulatory alert View the new Regulatory assessments related list for a regulatory alert. This list displays the uniquely generated regulatory assessments that are powered by the Smart Assessment Engine application so that you can analyze and track the completion status for compliance users. Your users with the sn_grc.business_user role can work on these assessments.
Zurich	Now Assist for Integrated Risk Management (IRM) You can review the Now Assist for Integrated Risk Management (IRM) release notes for full descriptions of the Now Assist in Regulatory Change Management (RCM) features. Add multiple regulatory tasks Add multiple regulatory tasks to an alert. Each task can represent a distinct area of impact or required action. By organizing work into separate change tasks, your teams can assign responsibilities, track progress, and manage dependencies more effectively. Add multiple source document import tasks Associate multiple source document import tasks with one regulatory alert to simplify the management and tracking of your regulatory content ingestion. Each import task adds the relevant documents to the regulatory library to help ensure that all source materials that are related to the alert are accurately captured and organized. You can help to improve traceability throughout the regulatory change management process. Close a regulatory task Close a regulatory task automatically when it's approved. You can also manually close a regulatory task while it's in the Implementation state, if all the associated action tasks are completed and closed. By closing a task manually, you get flexibility in managing the regulatory changes that don’t require formal approval workflows. Reopen action tasks Reopen the action tasks for a regulatory task when it's rejected and transitions back to the Implementation state. You can review and rework the tasks to address the feedback or incorporate the updated requirements. You can also modify and resubmit the reopened action tasks so that the implementation aligns with regulatory expectations before you resubmit the change task. Close a regulatory alert Close a regulatory alert manually after all the associated regulatory tasks are complete. By closing the alert, you help to ensure accurate record-keeping by signaling that a compliance life-cycle for the specific regulatory alert is complete. Work on action tasks Initiate and complete the action tasks independently without requiring prior approval from users who are assigned with the `sn_grc_reg_change.manager` role. You can execute assigned responsibilities in a timely manner and reduce unnecessary approval bottlenecks. The access to action tasks remains governed by user permissions and role-based access controls to ensure proper accountability and oversight.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Regulatory Change Management features.


Release	Release notes
Yokohama	Overview page of regulatory alerts The Overview page for regulatory alerts includes a drop-down menu that enables you to track the progress of a regulatory assessment. Additionally, you can view the counts of completed, open, and overdue regulatory assessments. Home page updates for Regulatory Change Management On the Regulatory Change Management home page, within the Tracking section, a new drop-down menu has the Regulatory Assessments or Risk Assessments options. With these options, regulatory change managers can see the number of open and overdue assessments to help them efficiently monitor the status of their assessments. Regulatory assessments in the Tasks pane The Tasks pane in the Compliance Workspace now displays all the Regulatory assessments. Yokohama Patch 11 Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. Changes to Now Assist usage measurement
Zurich	Administrator role enhancements After upgrading to version 21.1.x, if you have a feature admin role you can now complete tasks that were initially reserved for users with the broader administrator role. Read-only field enhancements Starting with version 21.1.x, the following Regulatory Change Management plugins have security enhancements for read-only fields in this release: GRC: Taxonomy management [com.sn_grc_taxonomy] GRC: Regulatory Change Management integration with RSS Feeds [com.sn_grc_rcm_rssfeed] GRC: Regulatory Change Management [com.sn_grc_reg_change] GRC Case Management Core [com.sn_grc_case_mgmt] GRC integration with Thomson Reuters Regulatory Intelligence [com.sn_grc_int_tr] Regulatory Agency Library [com.sn_reg_body_mgmt] Tasks widget The overview page of a regulatory alert includes a newly added Tasks widget that enables you to get more visibility into related activities. This widget displays the total number of associated action tasks and change tasks that are linked to the specific regulatory alert. By using this widget, you can assess the level of effort that is required for compliance. Workflow of regulatory task A regulatory task progresses through the following states: New Work In Progress Implementation Awaiting Approval (optional) Completed While in the Implementation state, requesting approval is optional. If all associated action tasks are completed, the regulatory task can be closed directly from the Implementation state without requiring additional approval. Workflow of source document import task A source document task progresses through the following states: New Ready to Import Work In Progress Implementation Completed. Create action tasks You can create action tasks for a regulatory task when the task is in any of the following states: New Work in Progress Implementation You can now break down a regulatory task into smaller, manageable components so that you can more efficiently track and execute the required activities. You can plan, assign, and monitor tasks now in a structured manner that supports your compliance objectives and regulatory requirements.
Australia	Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets and create your own Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Removed

Between your current release family and Australia, some Regulatory Change Management features or functionality were removed.


Release	Release notes
Yokohama	Related documents related list will be hidden for both the workspace and classic view for a regulatory alert. The entity class configuration has been removed and is no longer necessary for conducting an assessment. You can select the entities now when you send the risk assessment. Starting with the Yokohama release, all open assessments for a regulatory alert, whether they’re risk assessments or regulatory assessments, aren’t marked as canceled and remain open even after an alert is marked as applicable.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Regulatory Change Management features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Regulatory Change Management.


Release	Release notes
Yokohama	Install Regulatory Change Management and Now Assist for IRM by requesting them from ServiceNow Store.
Zurich	Install Regulatory Change Management and Now Assist for IRM by requesting them from the ServiceNow Store.
Australia	Install Regulatory Change Management and Now Assist for IRM by requesting them from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Regulatory Change Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Regulatory Change Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Regulatory Change Management, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Regulatory Change Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Regulatory Change Management we have noted them here.


Release	Release notes
Yokohama	Summarize a regulatory alert by using the Now Assist summarization skill. Use Regulatory mapping with AI to help organizations identify, track, and manage regulatory requirements that are specific to their industry. Set up a recommendation context. Analyze the potential impacts of a new regulation to assess whether it's likely to achieve the required business or regulatory compliance objectives. Yokohama Patch 11 Some Now Assist skills are now turned on by default. Review changes to Now Assist usage measurements. See Regulatory Change Management for more information.
Zurich	Add multiple regulatory tasks or source document import tasks to a regulatory alert to manage the associated compliance activities efficiently. You can help to ensure that each task aligns with the regulatory requirements to maintain structured tracking and accountability. Close a regulatory task during the Implementation state after you verify that all required actions and documentation are complete. You can also confirm that no pending activities remain before you close a task. Change the workflow of a regulatory task to reflect the updated compliance procedures or organizational processes. Create action tasks when a regulatory task is in the New, Work in Progress, or Implementation states to drive progress. You can also assign responsibilities to help ensure that the compliance actions are executed in a timely manner. Close regulatory alerts manually when all associated tasks and compliance obligations have been successfully addressed. You can verify that each related item meets the closure criteria before confirming that the alert is resolved. See Regulatory Change Management for more information.
Australia	Early availability Review the updated skill family name for Regulatory change management Now Assist skills. Australia Patch 1 Review the updated AI experience with three licensing tiers. See Regulatory Change Management for more information.