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- Gain insights into your publisher license compliance by using Now Assist for Software Asset Management
- Use generative AI to gain a comprehensive summary of publisher license compliance. The detailed publisher summaries enable you to understand the publisher license compliance details.
- Manage Microsoft 365 license compliance and optimization through Microsoft 365
Guided Setup
- Get a prescriptive guidance for the tasks that you must perform in the Software Asset Management application, Microsoft 365 admin center, and other applications to configure Microsoft 365. This Guided Setup organizes the configuration activities into various categories so that you can see the list of tasks that need to be performed.
- Optimize Microsoft 365 subscriptions
- Optimize how to manage Microsoft 365 licensing with these enhancements:
- Auto removal of licenses from the Microsoft 365 admin center by detecting low usage and overlapping subscriptions.
- Expanded support for usage-based optimization such as Microsoft 365 E3 Teams and Microsoft 365 government plans.
- Optimize Microsoft Dynamics 365 subscriptions
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- Receive recommendations to save costs by removing low-usage subscriptions for MRS applications.
- Receive guidance on cost-saving strategies while purchasing multiple base subscription licenses for various Microsoft Dynamics 365 applications. Using a combination of base and attach licenses can provide a more cost-effective solution.
- Simplify the activation process for SaaS License Management
- Simplify your activation process by optimizing your SaaS subscriptions. You can activate just the SaaS applications that you want to
manage.
- SaaS security permissions
- While integrating your SaaS applications, you can now grant the minimum permissions required to enable key use cases, such as downloading subscriptions, calculating activity, and reclaiming subscriptions.
- Optimize subscriptions for SAP Ariba
- Gain visibility to the subscriptions and reclaim stale licenses by integrating your ServiceNow instance with the SAP Ariba application.
- Configure and map users from SaaS portals to ServiceNow AI Platform with ease
- Determine your licensed users by mapping user subscriptions from SaaS applications to users in ServiceNow AI Platform.
- Optimize CrowdStrike subscriptions
- Software Asset Management now includes support for CrowdStrike products with license metrics such as Sensor Subscription and Reserved Hourly Average Sensor. The introduction of a new license metric group, CrowdStrike, improves data coverage and reconciliation. By managing the entitlements for various CrowdStrike products, including CrowdStrike Falcon Endpoint Protection, CrowdStrike Falcon Discover, and others, you can get better tracking and compliance.
- Manage onboarding of products to support the Software Asset Management (SAM) application through SAM Guided setup
- Get step-by-step guidance on the activities that you must perform to onboard SaaS and on-premises products. The guided setup helps you to create or associate success goals, configure product integrations, create software entitlements, or run reconciliation to get the most out of the Software Asset Management application.
- Manage license compliance for Oracle Database and WebLogic Server deployed on Solaris Logical Domain (LDOM)
- Support Oracle Database and WebLogic Server licensing for Per Processor and Named User Plus (NUP) license metrics that are deployed on the hard-partitioned Solaris LDOM infrastructure, also known as Oracle VM Server for SPARC.
- Manage compliance for SAP S/4HANA Cloud Public Edition
- Gain visibility to software usage information and subscriptions by integrating your Software Asset Management application with the SAP S/4HANA Cloud Public Edition. This integration supports the Full User Equivalent (FUE) license metric that is used to grant licenses for SAP cloud applications.
- Determine license compliance for Oracle products deployed on Nutanix virtualization technology
- License Oracle Database Server, Options, and WebLogic Server with deployments on the Nutanix virtualization technology.
- Support for revenue-based license metrics for SAP engines
- Gain the ability to maintain licenses for higher value, revenue-based SAP engine products.
- Leverage machine learning normalization for software recognition in protected government environments
- Extend machine learning normalization capabilities to Government Community Cloud (GCC) and National Security Cloud (NSC) environments.
- Leverage machine learning spend detection in protected government environments
- Extend Software Spend Detection capabilities to Government Community Cloud (GCC) and National Security Cloud (NSC) environments.
- Optimize licensing for IBM Cloud Paks
- Use the IBM License Compliance for Software Asset Management application to track and manage licenses for your IBM Cloud Paks.
- Expand end of life (EOL) reporting by creating parent-child relationships between software products
- View, define, or update the parent-child relationships between your software products. Use these relationships to enable your child products to inherit life-cycle dates from their associated parent products.
- View the Export Classification Control Numbers (ECCNs) for your software products
- View the ECCNs that are mapped to your software products. Use this information to identify the products that are subject to U.S. export control regulations so that you can maintain export compliance across your
products.
- Create and manage entitlements for your Microsoft 365 From SA and Add-on user subscription licenses (USLs)
- Create entitlements to track and manage the From SA and Add-on licensing terms for your Microsoft 365 subscriptions. Specify the details of each license, including the license type, license cost, and number of purchased rights. Use this information to determine your license compliance so that you
can optimize your licensing costs.
- Improve your compliance position with insights on how your software installations get licensed
- Evaluate the installation to license consumption percentages and devise strategies for improving your license usage. Track your installation to license journey by connecting software installations to the licenses consumed
and identifying the statuses such as licensed or unlicensed.
- Gain an understanding of how licenses get calculated for your software assets
- Learn how the Software Asset Management application calculates the number of licenses that are required for your software assets with the factors that impact this process.
- Increase the coverage of product life cycles
- Expand the life-cycle date calculations to include the custom general availability (GA) dates. Additionally, support is also available for the End of Extended Support phase and the End of Support and End of Life phases.
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- Retrieve detailed subscription and consumption data across your entire organization with the Docusign integration
- Get insights into detailed subscription and consumption data across your organization by integrating Docusign with the Software Asset Management application. You can now access data at both the account and organization levels, giving you a centralized view of envelope activity and usage. This enhancement helps you better monitor Docusign consumption and optimize your license use.
- Streamline the authentication process for Salesforce CRM integration
- Experience seamless data flow between the Software Asset Management application and Salesforce CRM. This updated feature supports the OAuth 2.0 Client Credentials grant type, eliminating manual authentication, and uses a secure machine-to-machine method to ensure efficient and uninterrupted
data exchange.
- Manage license compliance and optimization for Adobe Cloud services through Adobe
Guided Setup
- Simplify setting up Adobe
SaaS integration using the Adobe
Guided Setup. The Guided Setup provides step-by-step guidance to set up the Adobe integration with the Software Asset Management application that supports license compliance and optimization for Adobe Cloud services.
- Gain the flexibility to exclude certain SaaS subscriptions (users and subscription identifiers) from license calculations
- Optimize your licensing costs with the ability to exclude certain low-value and high-volume subscriptions from ServiceNow's licensing calculations.
- Optimize subscription licensing for specific SaaS offerings and editions via Single Sign-On (SSO) integrations
- Leverage the enhanced SSO integration that supports tracking subscriptions for specific SaaS offerings and editions. This update enables you to map SSO groups to software models for the specific offerings or editions and optimally license users based on their access.
- Improve the security of Microsoft-related integrations with the enhanced support for application type permissions
- Enhance Microsoft
SaaS integration security with the added support for application-type permissions. This feature includes SSO integration with Microsoft Entra ID, Microsoft Dynamics 365 and Power Apps, and Microsoft 365.
- Monitor database memory for your SAP HANA Database with SAP HANA Database integration
- Manage memory allocations and licensing costs for your SAP HANA Database by integrating with the Software Asset Management application. Data populated through this approach helps in effective license reconciliation based on the peak memory usage of the SAP HANA Database.
- Receive more frequent updates from the Software Asset Management
Content Service
- Gain the benefit of twice-weekly shipments of the Content Library. This increase in the update frequency delivers faster Content Service to your ServiceNow instance.
- Improve reclamation candidate selection for Microsoft 365 by considering mailbox and OneDrive sizes
- Enhance the process of reclamation candidate selection for Microsoft 365 downgrade opportunities by considering three key factors: product usage, mailbox storage, and Microsoft OneDrive storage. Considering all these aspects enables more accurate and effective reclamation decisions.
- Leverage the Flow Designer for reclamation workflow updates
- Manage the reclamation process using the functionality migrated to the Flow Designer. The Flow Designer migration includes additional error handling features to enable a more intuitive and efficient way to manage the
reclamation process.
- Automatically identify and license Microsoft SQL Server high availability configurations
- Use the Software Asset Management publisher pack for Microsoft to automatically identify and license Microsoft SQL Server deployments in high availability configurations, such as Always On availability groups. This capability enables the Software Asset Management application to automatically classify each replica within a configuration as either active or passive, resulting in more accurate license compliance for Microsoft SQL Server.
- Manage licensing for Microsoft Server products on Microsoft Hyper-V virtualization technology
- Use the Software Asset Management publisher pack for Microsoft to track and manage licensing for Microsoft Server products, such as Microsoft Windows Server and Microsoft SQL Server, on Microsoft Hyper-V virtualization technology. Track license usage and determine your license compliance position so that you can better optimize your licensing costs.
- Apply preferred licensing assignments to Microsoft software products that are deployed on clusters
- Define and apply preferred cluster licensing assignments to the Microsoft software products that are deployed on your hypervisor clusters. By using a preferred cluster licensing assignment, you can choose whether you want to license these software products at either the
physical host layer or the virtual layer, helping you better align with your organization’s predetermined licensing strategy. Built-in validations help verify that your licensing strategy setup complies with the relevant Microsoft licensing requirements.
- Manage the life-cycle risks of a software product based on its add-on or optional support
- Gain insight into the extended life cycle of a software product when you purchase an add-on or optional support. Each time you indicate that a software product has an add-on or optional support, the Software Asset Management application extends the life-cycle dates of that product, as defined by the add-on or optional support. Use these extended life-cycle dates to identify and plan for your end-of-life (EOL)
risks.
- Manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP)
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Following the updates to VMware's licensing policy, use the Software Asset Management publisher pack for VMware to track and manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP), which are updated suite-based product offerings for VMware vSphere. With these updated product offerings, you can measure compliance and optimize licensing for multiple VMware vSphere products under a single subscription.
In addition, the publisher pack can account for the number of cores and the licensing minimums when calculating licensing requirements for VVS and VVEP.
- Gain expanded insight into the content library information through content dashboard analytics
- Gain in-depth information related to various content tables and trends in content change from the enhanced Content Library portal. The introduction of numeric widgets, line graphs, bar charts, and content-specific tabs
provides complete visibility to content shipped and analyze content coverage. The expanded search feature with additional filter options lets you view the records for a particular period or release.
- Efficiently manage user allocations in bulk using group allocations
- Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation feature for the user-based licensing metric software. Group allocation feature enables Software Asset Management managers to streamline and manage the license allocation process efficiently. User allocation is created for the group members based on the availability of unallocated licenses. Any changes made
to the composition of the user group automatically updates the license allocation.
- Use the enhanced License Usage view for expanded insights on your license compliance
- Conduct a deeper analysis of your publisher compliance using both the list view and the card view in the License usage view. You can save and share the data by exporting the list view in multiple file formats. View
integrated health check results, license usage analysis, and learn why a retired or stale CI is using a license. Furthermore, to avoid clutter on the Publisher details page, software model results are only shown for software
models that have entitlements.
- Seamlessly continue with the entitlement import process even when PPNs are missing
- Continue with the entitlement import process by automatically creating software models when both PPNs and software models are missing. Software models are automatically generated based on the publisher and product
details.
- Use flexible reporting capabilities to gain deeper insights into your Effective License Position (ELP)
- Improve analysis of your ELP with flexible reporting on reconciliation results. Reports can be run on existing reconciliation groups or customer-defined groups, and the report data can be organized by unique combinations of
group, subgroup, publisher, product, version, and edition. For each combination, the average cost is calculated and provides the total number of required licenses. The results are presented in a structured format for easy
analysis and reporting.
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Australia Patch 1
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Improve accuracy and productivity by extracting licensing data from contracts and generating software entitlements
- Leverage generative AI to upload contract documents and automatically extract licensing data, generating software entitlements. You can review and refine the entitlements prior to finalization. The entitlements are created
and linked to the contract records, ensuring a streamlined and accurate process.
- Benefit with an integrated troubleshooting experience for SaaS applications by resolving common issues using automated guidance
- Use generative AI to troubleshoot SaaS integrations with automated guidance and recommendations. By following the resolution guidance, you can significantly reduce downtime, lower the mean time to resolution (MTTR), and
resolve complex SaaS issues without deep technical intervention.
- Use an agentic workflow to automate Microsoft 365 license assignment to users to improve efficiency
- Use AI agents to assign Microsoft 365 licenses automatically to users on the Microsoft 365 Admin Center without manual intervention. The AI agent analyzes whether there are available licenses and automatically assigns those licenses to the Microsoft 365 Admin Center, ensuring accuracy and compliance.
- Software Asset Management integration with Contract Management Pro
- Gain centralized visibility into software contract life cycles and streamline contract management by extracting key metadata and obligations from an uploaded signed contract document using the agentic AI workflow.
Additionally, you can optimize costs through proactive tracking of contract renewals, expirations, and contractual obligations by integrating Software Asset Management with the Contract Management Pro application. Note that only Software Asset Management Enterprise users can leverage this functionality.
- Australia Patch 0
- Improve user activity tracking with the GitHub integration
- Achieve more accurate user activity data and improved license reclamation for low or no-activity subscriptions by leveraging the enhanced GitHub integration for broader event coverage and extended retention.
- Enhanced integration with OpenLM for tracking subscription and consumption licenses
- Gain improved visibility into engineering application licenses across subscription-based and consumption models with the OpenLM integration. This capability provides support for named user allocation and usage tracking.
Additionally, you can better monitor compliance risks and note denial patterns through actionable insights into automated processes and dashboards.
- Leverage machine learning (ML) normalization for managing your software assets in protected government environments
- Extend ML normalization capabilities to regulated markets for ServiceNow Protected Platform (SPP) in Singapore (SG) and Australia (AU).
- Enhance the security of SAP ABAP on-premise integration using OAuth 2.0 authentication
- Benefit from enhanced OAuth 2.0 authentication for your SAP ABAP on-premise integrations with improved security. This capability provides a more secure, compliant, and future-proof method for integrating the Software Asset Management application with your SAP systems.
- Improve your license management experience through the enhanced support for Oracle WebLogic Suite licensing
- Access flexible licensing options that align with different deployment models and usage patterns through comprehensive license management with support for the Oracle WebLogic Suite for both Per Processor and Named User Plus (NUP) metrics. The enhanced support now covers the entire WebLogic product family, including the flagship Suite edition.
- Improve software normalization outcomes with expanded pattern-based normalization rules rule
- Streamline the software model discovery process by leveraging the expanded pattern-based normalization rule, which eliminates the need to manually update or create new normalization rules for every minor variation in
software discovery models. This rule automatically recognizes and matches diverse patterns and variations in software model data. As a result, discovered publisher, product, version, and edition values are seamlessly aligned
with the ServiceNow® repository.
- Enhanced SQL server enterprise edition license compliance to support Server/CAL licensing model
- Optimize licensing for legacy Microsoft SQL Server Enterprise Edition licenses under the Server+CAL licensing model with Software Assurance (SA) by using the enhanced licensing rule. A single server license can cover up to four virtual
machines, provided that the combined processing power for these VMs does not exceed twenty hardware threads or cores at any given time.
- Generate optimal software lifecycle reports using a guided playbook that ensures adherence to compliance and audit requirements.
- Simplify the creation of optimal software life-cycle reports through a guided playbook that assists in defining report scope, identifying gaps, and performing corrective actions. The playbook also integrates with the success
portal, enabling you to establish and monitor success metrics, organize tasks and activities, and effectively track progress toward your objectives.
- Streamline license management for Microsoft server product Installations and license usage via a single report
- Gain insights to a unified report for all Microsoft server product installations and license usage across license metrics. The Microsoft Server Infrastructure and License consumption report consolidates infrastructure data
per device along with license usage and exemptions. Get detailed justifications for exemptions such as unlicensed or ignored installations, making it easier to monitor, analyze, and optimize your IT resources.
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