Yokohama |
- Multi-currency support
- View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience.
- Purchase requisition line-level questions
- Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories.
- Category management tab
- Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers.
- Category analytics
- View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace.
- Pipeline management tab
- Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams.
- Report savings when awarding multiple suppliers
- Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers.
- Create a pipeline project from an expiring contract
- Create a pipeline project directly from an expiring contract using a guided, decision-based workflow.
- Search for punchout products in Employee Center
- In Employee Center, you can search for punchout products directly using the AI search bar. After you search for a product, matching items from the third-party supplier's catalog are displayed on the
Supplier Site Catalog tab.
- Unified request tracking in Shopping Hub
- From My Purchases in Shopping Hub, you can search purchased products or services using the original or associated procurement record IDs, tracking details from order to fulfillment. Additionally, you can use keywords or the first
three letters of a procurement record type to search for and view your purchases.
- Browse punchout and native catalog items from the Categories and Suppliers lists in SH
- In Shopping Hub, you can view both the punchout products and the natively available products from the Categories or the Suppliers list on the Shopping Hub home page.
- Map Product Categories and Units of Measure for Seamless Checkout
- You can map the product categories and units of measure for third-party products to the corresponding model categories. This capability helps to ensure that during checkout, Shopping Hub accurately considers and displays the product category for the purchase order lines (POL) and purchase requisition lines (PRL) based on your predefined mappings.
- Submit an edit receipt request from Shopping Hub
- Shoppers can submit edit receipt requests from Shopping Hub to correct discrepancies in accepted receipts, ensuring accurate updates to purchase orders, purchase order lines, and received quantities.
- Process an edit receipt request in playbook
- Fulfillers can review the edit receipt requests and either confirm or reject them. If the request is valid, they can process the request using the Edit a Receipt playbook in the Source-to-Pay Workspace.
- Edit purchase requisitions with cost allocation adjustments
- Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers.
- Spend and Savings Management
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Spend and Savings Management (sn_spend_mgmt) enables category managers to import and maintain their organization’s category taxonomy. Integrating this taxonomy into ServiceNow helps streamline procurement processes, monitor spend, and assess savings more efficiently at the category level.
- Return a product
- Shoppers can now initiate replacements for goods directly from the Shopping Hub/EC. Previously, only returns for refunds were supported. This enhancement allows shoppers to replace faulty or unsatisfactory items, offering
greater flexibility and improving the overall shopping experience.
- Using Now Assist for Contract Management in Procurement Service Management
- Extract metadata from a signed contract attached in a contract repository record and analyze a contract document with agentic AI to identify non-standard and missing clauses.
- Now Assist for Sourcing and Procurement Operations (SPO)
- Activate the following new skills for Now Assist for SPO:
- Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items.
- Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items.
- Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items.
- Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items.
- Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items.
- Generate summarization in multiple languages for procurement objects with the multi-language support in the Now Assist console.
- For fulfillers, the following procurement objects support multi-language summarization:
- Sourcing request
- Purchase requisition
- Procurement case
- Purchase order
- Negotiation
- Negotiation event
- For requesters, the following procurement objects support multi-language summarization:
- Sourcing request
- Purchase requisition
- Purchase order
- With the Now Assist panel, fulfillers can use agentic AI to summarize the following procurement objects quickly:
- Sourcing request
- Purchase requisition
- Procurement case
- Purchase order
- Negotiation
- Negotiation event
- Now Assist for Common Finance and Supply Chain features
- Use Now Assist for Common Finance and Supply Chain features to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions.
- Use agentic workflows
- Use agentic workflows for Sourcing and Procurement Operations to fulfill your procurement needs through intelligent product recommendations, guided checkout and off-catalog purchasing processes, and
detailed product information. These workflows also help answer procurement-related questions and efficiently track associated records.
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Zurich |
- Multi-currency support in Shopping Hub
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Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver’s local currency and the original supplier
currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during
review.
- Decimal quantity support service-based purchases
-
Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity.
Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center.
- Automatically assign categories during SR
-
Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort
and improves consistency across procurement workflows.
- Purchase behalf another user Shopping
- Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the
My Purchases view.
- Purchase requisition line-level questions Shopping
- Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories.
- Multi-currency support in Shopping Hub
- View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience.
- Category management tab
- Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers.
- Category analytics
- View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace.
- Pipeline management tab
- Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams.
- Report savings when awarding multiple
- Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers.
- Create pipeline project expiring contract
- Create a pipeline project directly from an expiring contract using a guided, decision-based workflow.
- Submit multi-product sourcing requests
- Submit sourcing requests with multiple products in a single sourcing intake form, and the third-party sourcing solution will automatically create separate sourcing events for each product.
- Manage third-party RFx tasks in Employee Center
- View and manage third-party Request for anything (RFx) tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx.
- Sourcing Procurement Operations integration Asset
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The Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency. This integration enables asset managers to access catalog items, including those items without assigned prices, directly within
the ITAM workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience.
- Sourcing Pipeline Management
- Sourcing Pipeline Management introduces a centralized approach to managing sourcing projects, enabling you to create, track, and manage sourcing activities in one place. It includes workflow automation to reduce manual
effort, improves visibility into sourcing activities, and supports tracking and forecasting of cost savings.
- Using Shopping Hub
- Enter decimal quantities when creating purchase requisitions for service items using quick or full checkout flows in Shopping Hub. Edit service acknowledgments with decimal values to enable more precise tracking of service consumption.
- Purchasing tasks and procurement cases
- Review and respond to proposed case resolutions based on conditions defined in the decision tables before the case is permanently closed. When a fulfiller marks a case as resolved, the system now automatically transitions
the case status to Awaiting Acceptance, pausing closure until the requester takes action. Requesters are notified via email with actionable buttons and can also accept or reject the resolution directly through the Employee Center. This notification helps to ensure that unresolved issues are addressed before a case is closed, improving resolution accuracy and customer satisfaction.
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Australia |
- Multi-currency support in Shopping Hub
-
Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver’s local currency and the original supplier
currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during
review.
- Decimal quantity support service-based purchases
-
Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity.
Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center.
- Automatically assign categories during SR
-
Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort
and improves consistency across procurement workflows.
- Purchase for another user
- Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the
My Purchases view.
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