Combined Workspace release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for Workspace from Yokohama to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Workspace to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Workspace.

Release	Release notes
Yokohama	Configure keyboard shortcut for response templates Use a keyboard shortcut to add response templates to journal fields within a form. Create collapsible content for email templates Hide email content behind an ellipsis in email templates. Configure the email composer in Core UI Access the latest Workspace features for email composer in the Core UI.
Zurich	No updates for this release.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Workspace features.

Release	Release notes
Yokohama	Context-based suggestions with @mentions Receive suggestions for users with access to the record when using @ mentions. Expand all tiles in the Activity stream Set a user preference to keep all tiles in the Activity stream expanded across cases and user sessions. Access control security model for the Activity stream Data filters and access rules provide role-based access control for viewing and editing tables in the Activity stream. Multiple records added from the multi-record associator load in the background Work on a record while the multiple records that were selected from the multi-record associator are added in the background. Attach display text to knowledge base links in the email composer Manage your email's appearance by attaching display text to knowledge base links. Infinite scroll for lists Use the Record List bundle to scroll through lists infinitely without pagination. Live updates for lists Use the Record List bundle to view live updates on lists without refreshing the page. Temporary lists available in the list menu Temporarily access personalized lists that are sent to you as links within the My Lists menu. Filter for hierarchy in condition builder The is within hierarchy field in the condition builder enables you to filter your list within a hierarchy instead of only direct reports. AI filter assist Convert everyday language into an encoded query with AI filter assist.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Workspace features or functionality were removed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Workspace features or functionality were deprecated.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Workspace.

Release	Release notes
Yokohama	Workspace is a ServiceNow AI Platform feature that is active by default.
Zurich	No updates for this release.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Workspace we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Workspace we have noted them here.

Release	Release notes
Yokohama	Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers that are listed in Browser support.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Workspace, such as specific requirements or compliance levels.

Release	Release notes
Yokohama	Screen Summarization Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time. Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the ServiceNow® Store to view all the available apps and information about submitting requests to the store.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Workspace we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Workspace we have noted them here.

Release	Release notes
Yokohama	Navigate form templates with larger cards, sorting preferences, and favorites. Add collapsible content to email templates and attach a display to knowledge base links. Leverage the latest workspace features for email composer in the Core UI. Use lists that have additional condition builder fields, infinite scroll, live updates, and saved temporary lists. Provide role-based access control for viewing and editing tables in the Activity stream. See Workspace UI for more information.
Zurich	No updates for this release.
Australia	No updates for this release.