--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Adoption Services release notes for upgrades from Yokohama to Brazil # Combined Adoption Services release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Adoption Services Release Notes for Upgrades from Yokohama to Brazil This consolidated guide provides ServiceNow customers with key information about Adoption Services upgrades from the Yokohama release to the Brazil release. It covers new features, changes, deprecations, and important upgrade considerations across multiple release families: Yokohama, Zurich, Australia, and Brazil. The document is designed to help you prepare and execute your upgrade smoothly and understand the evolution of Adoption Services capabilities within ServiceNow. Show full answer Show less ## Key Features * **Guided Setup Enhancements (Yokohama to Australia):** Add and manage multiple tasks within Guided Setup using page macros, assign and transfer tasks, set mandatory steps, and run setup flows multiple times. These improvements facilitate more flexible and repeatable onboarding and configuration processes. * **Help Center Improvements (Yokohama and Zurich):** Guided Tours are now prominently listed and easier to discover in Help Center, with the ability to view progress and run tours exclusively by hiding other help content. The Help Center panel itself is now attachable, detachable, and resizable with keyboard accessibility support. * **Dynamic Guidance (Australia):** Provides embedded, context-aware assistance within workflows, enabling users to access relevant guidance without leaving their current tasks. This proactive AI-powered feature enhances user engagement and productivity. * **Theming and UI Updates (Zurich):** Introduction of the Coral theme as the default for new portals and experiences, with dark and light theme options available. Onboarding modals now adapt visually to the selected instance theme, ensuring a consistent user experience. * **Role Management Updates (Zurich and Australia):** The `sndynguidanceuser` role now automatically includes the `genaiadmin` role, simplifying permissions management for Dynamic Guidance users. * **Accessibility Enhancements (Zurich and Australia):** Guided Tours have improved accessibility features such as descriptive page titles, keyboard navigation assistance, and support for screen readers, aligning with compliance and usability standards. * **Localization and Language Support:** Embedded Help now supports importing non-English content without overwriting previously uploaded languages, allowing better multi-language guidance management. ## Changes and Deprecations * **Guided Setup Navigation and Execution:** Enhanced navigation options, multi-run capability, and mandatory step enforcement were introduced, improving setup flexibility and control. * **Help Center Behavior:** Introduction of the "What's New" feature accessible across experiences, but not supported for non-Polaris users. * **Deprecation Notice (Australia):** Guided Setup is being prepared for future deprecation. It will no longer activate on new instances but remains supported on existing ones. Customers should monitor related documentation for migration guidance. * **No Removals or Major Changes in Brazil Release:** The Brazil upgrade contains no new features, removals, or deprecations specific to Adoption Services. ## Upgrade and Activation Notes * Adoption Services is included by default as part of the ServiceNow AI Platform plugins and does not require explicit activation during upgrades from Yokohama through Brazil. * Pre- and post-upgrade tasks should be reviewed and completed as applicable to ensure a smooth transition. ## Practical Outcomes for ServiceNow Customers * Expect improved onboarding and user guidance with enhanced Guided Setup and Guided Tours, supporting more interactive, accessible, and theme-consistent experiences. * Benefit from in-product, AI-driven assistance through Dynamic Guidance, helping users complete workflows efficiently without leaving their current context. * Gain better control over setup processes with multi-run capabilities and mandatory steps, supporting complex or iterative configuration needs. * Prepare for upcoming changes by noting the deprecation of Guided Setup and planning accordingly. * Enjoy a more visually cohesive and accessible user interface aligned with modern theming and accessibility standards. Consolidated page of all release notes for Adoption Services from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Adoption Services to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-adoptionservices-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Adoption Services. {#dfrn3-adoptionservices-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role.Add new steps to guided setups in progress during Playbook Experience. | | Zurich | [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=zurich&ft:locale=en-US) : Find the available Guided Tours that are now prominently listed in the Help Center.View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces. | | Australia | [Using Dynamic Guidance](https://www.servicenow.com/docs/access?context=using-dynamic-guidance&family=australia&ft:locale=en-US) : Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Adoption Services features. {#dfrn3-adoptionservices-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Choose from the playbook player and Next Experience and explore improved navigation across Guided Setup activities. [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles.Set Guided Setup steps as mandatory by disabling the skip action.You can now run the Guided Setup player or builder multiple times.Select the multi-run feature while you're configuring and executing the tasks multiple times. [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US) : The Help Center panel is now attachable and detachable from the header. You can also drag and resize it after you detach it. This feature is available with a keyboard, for accessibility support. [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US) : Guided Tours is now accessible in dark and light themes. This capability now inherits any theme-based color and scheme that you select. [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US) : Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages.This feature isn't supported for non-Polaris users. [Embedded Help](https://www.servicenow.com/docs/access?context=embedded-help&family=yokohama&ft:locale=en-US) : Import non-English content without overriding the last uploaded language content. [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US) : Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform. | | Zurich | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=zurich&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. Easy discoverability of [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours are now prominently displayed on the Help Center, making them easier to find. Based on your role, you will have access to guided tours that provide an interactive experience, allowing you to engage directly with the application. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. For existing customers who upgrade to Zurich, use [Theme Builder to publish Coral theme to your instance](https://www.servicenow.com/docs/access?context=tb-apply-theme&family=zurich&ft:locale=en-US) or [add Coral theme to the Next Experience UX Parent App Theme table](https://www.servicenow.com/docs/access?context=configure-presentation-order-of-themes&family=zurich&ft:locale=en-US). [Onboarding modals](https://www.servicenow.com/docs/access?context=next-experience-onboarding&family=zurich&ft:locale=en-US) : The images in the Onboarding modals now match the theme of the instance that you choose, whether dark, light, or coral to provide a visually cohesive experience. | | Australia | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=australia&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Adoption Services features or functionality were removed. {#dfrn3-adoptionservices-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Adoption Services features or functionality were deprecated. {#dfrn3-adoptionservices-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Starting with the Australia release, Guided Setup is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Adoption Services. {#dfrn3-adoptionservices-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don't need to activate this feature. Important: Adoption Services is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Adoption Services is active by default with the plugins. Do not activate this feature explicitly. | | Australia | Activation information : Adoption Services is a ServiceNow AI Platform feature that is active by default. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels. {#dfrn3-adoptionservices-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes | | Australia | Accessibility information : [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=australia&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focused user interface controls like, tool tip icons and check-boxes | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Execute Guided Setup in every domain, with guided setup player roles. * Experience the Guided Tours in dark and light themes. * Execute Guided Tours from any scoped application route. * Explore the What's New feature that's available in Help Center for all experiences. * Use the new Help Center UI features that provide a more enhanced experience. * Explore the enhanced Guided Setup that support running it multiple times. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=zurich&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. * Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance. * Discover and select Guided Tours from the list that is available in Help Center. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) for more information. | | Australia | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=australia&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]