--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Advanced Approval Management release notes for upgrades from Yokohama to Brazil # Combined Advanced Approval Management release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Advanced Approval Management release notes for upgrades from Yokohama to Brazil This consolidated document provides a comprehensive summary of the Advanced Approval Management (AAM) release notes for ServiceNow customers upgrading from the Yokohama release through to Brazil. It outlines new features, upgrade instructions, and key changes introduced across multiple release families, with a focus on the Australia release where most enhancements occurred. No updates were noted for Yokohama, Zurich, or Brazil releases. Show full answer Show less ## Important Upgrade Information * Before upgrading to Brazil, review and complete all pre- and post-upgrade tasks as specified. * In the Australia release, the default value for the **Rule order** field in approval chains changed to 10. Customers should review and adjust existing rule orders to align with this update. * A new role, **approvalrequestsubmitter**, is introduced for requesters who submit approval requests but do not require full workflow access. This role restricts their ability to recall or update approval requests. * Advanced Approval Management is available via the ServiceNow Store and requires installation from there. ## Key Features Introduced (Mainly in Australia Release) * **Approval Duration Tracking:** Approvers and requesters can see elapsed time for approval steps displayed in hours, days, or weeks depending on duration, helping identify delays. * **Ad-hoc Approvers:** Ability to insert ad-hoc approvers at specific valid positions in approval chains, with clear identification and notification. * **Recall Approval Requests from Quote Header:** Requesters can directly recall submitted approval requests from the quote header without navigating to the Approvals tab. * **Rejection Reason Display:** Rejection reasons are shown near approval step cards, providing clarity without needing to contact approvers. * **Delegate Approvers:** Delegation rules allow delegates to approve or reject requests on behalf of original approvers directly from the Approvals tab. * **Escalation Rules:** Automatic reassignment of pending approvals if the original approver does not act within a set timeframe. * **Override Approval Steps:** Admins with the approval admin role can override or bypass approval steps to unblock requests when approval is no longer needed. * **Flexible Approval Workflows:** Support for sequential, parallel, and mixed approval workflows with configurable steps, roles, groups, and conditions. * **Consolidated Email Notifications:** Approvers receive a single email notification consolidating multiple approval requests, with options to approve/reject via email commands. * **Intelligent Routing and Smart Reapprovals:** Automatic triggering and skipping of approval steps based on configurable thresholds such as discount percentage or deal size. * **Automated Notification System:** Predefined reminders and escalations keep sales agents and approvers informed of approval status. * **Flexible Submission and Recall:** Requesters can preview required approvals, approvers, reasons, and sequences before submission, and recall requests for edits. * **Real-Time Status and History Tracking:** Detailed tracking of approval progress, including assigned approvers, comments, timestamps, and history of completed steps. * **Multi-Channel Approval Actions:** Approvals can be accepted or rejected via email, push notifications, CRM Workspace, or ServiceNow AI Platform approval centers. * **Backup Approvers:** Assign backup approvers with specific coverage dates to ensure continuity of approval processes. ## Changes, Removals, and Deprecations No changes, removals, or deprecations to Advanced Approval Management features were introduced between Yokohama and Brazil releases. ## Additional Notes * No updates were made to browser requirements, accessibility, localization, or highlight information across the release families. * For detailed activation instructions, customers should request Advanced Approval Management from the ServiceNow Store. ## What This Means for ServiceNow Customers Upgrading to Brazil, especially from Australia, brings enhanced control, visibility, and flexibility to approval workflows in your sales and business processes. You can expect better tracking of approval timing, easier management of approvers, streamlined notifications, and improved delegation and escalation capabilities. These features enable faster decision-making and increased transparency, reducing bottlenecks in approval workflows. To leverage these enhancements, review your existing approval chains for rule order alignment, assign appropriate roles to users, and configure new features such as escalation rules and intelligent routing according to your organizational needs. Consolidated page of all release notes for Advanced Approval Management from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Advanced Approval Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Advanced Approval Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-advancedapprovalmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : The default value for the Rule order field in a chain is now 10. If you have rule orders in chains configured with different order values, review and update them as needed to align with the new default. Assign the approval_request_submitter role to requesters who submit approval requests only and don't have access to the full advanced approval workflow functionality and interface. Users with this role can't recall recall or update approval requests. For more information, see [Components installed with Advanced Approval Management for Sales](https://www.servicenow.com/docs/access?context=components-installed-advanced-approval-management-for-sales&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Advanced Approval Management. {#dfrn3-advancedapprovalmanagement-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Approval duration on approval cards : As an approver or requester, view the amount of time that has elapsed for an approval step in a Requested or Escalated state. The time amount is highlighted and displayed in * Hours, if the duration is under 24 hours * Days and hours, if the duration is under seven days * Weeks and days, if the duration is over seven days The elapsed time starts when the approval request is submitted or when an escalation is triggered based on escalation rules. [Add ad-hoc approvers to approval chains](https://www.servicenow.com/docs/access?context=add-approver&family=australia&ft:locale=en-US) : As a requester or approver, insert an ad-hoc approver at a specific position within an existing approval chain. The approval engine validates the position to prevent insertion before already requested or completed approvals. Ad-hoc approvers are clearly identified in the chain view and receive approval notifications with requester comments. [Recall an approval request from the quote header](https://www.servicenow.com/docs/access?context=submitting-approval-requests&family=australia&ft:locale=en-US) : Enable requesters to recall submitted approval requests directly from the quote header in the quote workflow, without navigating to the Approvals tab. [Rejection reason in Approvals tab](https://www.servicenow.com/docs/access?context=approving-approval-requests&family=australia&ft:locale=en-US) : Inform approval requesters of rejected approval requests by displaying the rejection reason near the related step card in the Approvals tab of the entity. Displaying the rejection reason helps requesters understand the issue with the request, without contacting approvers for clarification. [Configure delegate approvers](https://www.servicenow.com/docs/access?context=configure-approval-delegation&family=australia&ft:locale=en-US) : Configure the delegation rules allowing delegate approvers to approve or reject approval requests. Delegate approvers can approve or reject a request directly from the approval step card in the Approvals tab, on behalf of the original approver. [Escalations](https://www.servicenow.com/docs/access?context=create-approval-configuration&family=australia&ft:locale=en-US) : Enable approval rule admins to define escalation rules for reassigning pending requests to another approver automatically, when the original approver does not act within a specified time. [Override an approval step](https://www.servicenow.com/docs/access?context=override-approval-step&family=australia&ft:locale=en-US) : As an approval rule writer who also has the approval admin role, override or bypass a pending approval request step to unblock an approval request when an approval is no longer required. [Flexible approval configurations](https://www.servicenow.com/docs/access?context=configuring-advanced-approval-management&family=australia&ft:locale=en-US) : Build workflows that enable sequential approvals, parallel (simultaneous) approvals, or a combination of both. * Define workflow approval steps and optional chains that progress through multiple approval levels based on rule evaluations. * Set the approval order using combinations of levels, roles, and conditions. * Define approval users and groups. * Consolidate multiple email notifications on an approval request for an approver so that the approver receives a single email notification. * Provide approvers with the option to accept or reject approval requests directly from a consolidated email notification. Approvers can also reply to the email using commands for approving or rejecting individual requests or all requests. For more information on approval notifications, see [Notifications in Advanced Approval Management for Sales](https://www.servicenow.com/docs/access?context=setting-up-approval-notifications&family=australia&ft:locale=en-US) [Intelligent routing rules and smart reapprovals](https://www.servicenow.com/docs/access?context=set-approval-trigger-conditions&family=australia&ft:locale=en-US) : Automatically trigger approvals by setting conditions based on items such as discount percentage, deal size, and margin thresholds. Configure thresholds and conditions so the approval workflow skips approved steps that have already been approved if the underlying conditions haven't changed. [Automated notifications of approval status](https://www.servicenow.com/docs/access?context=setting-up-approval-notifications&family=australia&ft:locale=en-US) : Inform sales agents and approvers of the status of approval items moving through the approval workflow by setting up notifications. Use predefined system notifications for reminders and escalations. [Flexible submission for approval requests](https://www.servicenow.com/docs/access?context=submitting-approval-requests&family=australia&ft:locale=en-US) : Before submitting requests for approval, see the required approvals, approver names, approval reasons, and approval sequencing by creating and previewing approval requests. Requesters can recall approval requests for changes and resubmit them. [Real-time status tracking and approval history](https://www.servicenow.com/docs/access?context=tracking-approval-status&family=australia&ft:locale=en-US) : Monitor approval progress and access approval history that provides detailed status for each approval step including assigned approvers, actual approvers (for completed steps), approval comments, and assignment and completion timestamps. [Approval management](https://www.servicenow.com/docs/access?context=approving-approval-requests&family=australia&ft:locale=en-US) : * Accept or reject approvals using multiple channels, such as email, push notifications, the CRM Workspace, or approval centers, such as My Approvals in the ServiceNow AI Platform®. * Assign backup approvers with date-specific coverage periods for seamless continuity of the approval process. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Advanced Approval Management features. {#dfrn3-advancedapprovalmanagement-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Advanced Approval Management features or functionality were removed. {#dfrn3-advancedapprovalmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Advanced Approval Management features or functionality were deprecated. {#dfrn3-advancedapprovalmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Advanced Approval Management. {#dfrn3-advancedapprovalmanagement-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Advanced Approval Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Advanced Approval Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Advanced Approval Management we have noted them here. {#dfrn3-advancedapprovalmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Advanced Approval Management we have noted them here. {#dfrn3-advancedapprovalmanagement-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Advanced Approval Management, such as specific requirements or compliance levels. {#dfrn3-advancedapprovalmanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Advanced Approval Management we have noted them here. {#dfrn3-advancedapprovalmanagement-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Advanced Approval Management we have noted them here. {#dfrn3-advancedapprovalmanagement-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * In the approval card for a step in the Requested or Escalated state, view the automatically-calculated elapsed time that has passed for taking action on a pending approval, to help identify requests needing immediate attention. * Enable requesters and approvers to insert ad-hoc approvers at valid positions within an existing approval chain. * Enable requesters to recall submitted quotes directly from the quote header for quick edits, without navigating to the Approvals tab to use the approval workflow interface. * Display approval rejection reasons near the associated approval step card to give approvers and requesters clear context on why a quote was rejected. * Enable approver delegates to approve or reject an approval request directly from the Approvals tab. See [Advanced Approval Management for Sales](https://www.servicenow.com/docs/access?context=explore-advanced-approval-for-sales&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]