--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Advanced Work Assignment release notes for upgrades from Yokohama to Brazil # Combined Advanced Work Assignment release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Advanced Work Assignment Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes page provides ServiceNow customers with an integrated view of all Advanced Work Assignment (AWA) updates from the Yokohama through Brazil releases. It is designed to assist with upgrade planning by summarizing new features, changes, removals, deprecations, activation details, requirements, and other relevant information across these release families. Show full answer Show less ## Key Features * **Service Channels Enhancement (Yokohama Release):** Ability to run AWA assignments on different nodes or cadences for various service channels, improving overall performance and system resilience. * **Agent Wrap-Up Capability (Yokohama Release):** Agents can now provide wrap-up codes or notes for interactions or segments they participated in, enhancing interaction tracking and post-call processing. No new features were introduced in the Zurich, Australia, or Brazil releases for Advanced Work Assignment. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations noted for Advanced Work Assignment between Yokohama and Brazil releases. ## Activation and Requirements * **Activation:** Advanced Work Assignment is a part of the ServiceNow AI Platform and requires activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For external routing capabilities, the External Routing Support plugin (com.glide.awa-external) must also be activated. * **Browser Support:** AWA does not support mobile devices, Internet Explorer, or legacy Microsoft Edge browsers. Supported browsers include Microsoft Edge based on Chromium and other listed supported browsers. * **Additional Requirements, Accessibility, and Localization:** No new requirements, accessibility updates, or localization changes were introduced in releases from Yokohama to Brazil. ## Upgrade Recommendations Before upgrading to Brazil, customers should review and complete any pre- and post-upgrade tasks specific to Advanced Work Assignment as advised in the release notes to ensure a smooth transition. ## Summary of Impact Upgrading from Yokohama to Brazil for Advanced Work Assignment mainly brings performance and resilience improvements through enhanced service channel handling and agent wrap-up functionality introduced in Yokohama. No backward-incompatible changes or removals have been made, simplifying upgrade planning. Consolidated page of all release notes for Advanced Work Assignment from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Advanced Work Assignment to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-advancedworkassignment-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Advanced Work Assignment. {#dfrn3-advancedworkassignment-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Service channels](https://www.servicenow.com/docs/access?context=awa-service-channels&family=yokohama&ft:locale=en-US) : Run AWA assignments on different nodes or cadences for different service channels to improve performance and resilience. [Use](https://www.servicenow.com/docs/access?context=using-awa&family=yokohama&ft:locale=en-US) : Enable agents with the ability to provide wrap-up codes or notes for interactions or segments that the agent was involved in. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Advanced Work Assignment features. {#dfrn3-advancedworkassignment-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Advanced Work Assignment features or functionality were removed. {#dfrn3-advancedworkassignment-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Advanced Work Assignment features or functionality were deprecated. {#dfrn3-advancedworkassignment-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Advanced Work Assignment. {#dfrn3-advancedworkassignment-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=yokohama&ft:locale=en-US). To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external). | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Advanced Work Assignment doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Advanced Work Assignment, such as specific requirements or compliance levels. {#dfrn3-advancedworkassignment-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Run assignments on different nodes or cadences for different service channels to improve the AWA application's performance and resilience. * Provide wrap-up codes or notes for interactions or segments that the agent is involved in at the end of a call. See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]