--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Agent Client Collector release notes for upgrades from Yokohama to Brazil # Combined Agent Client Collector release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agent Client Collector release notes for upgrades from Yokohama to Brazil This consolidated guide details the release notes for upgrading the Agent Client Collector (ACC) from the Yokohama to the Brazil release family. It covers new features, changes, deprecations, and important upgrade considerations to help ServiceNow customers plan and execute their upgrade effectively. The document also highlights activation instructions, localization, and key enhancements across multiple platform versions. Show full answer Show less ## Important Upgrade Information * Review and complete pre- and post-upgrade tasks before upgrading to the Brazil release. * No updates were noted for Yokohama, Zurich, Australia, or Brazil releases themselves; the main updates are cumulative features introduced between releases. ## New Features * **Error Management:** Starting in version 4.3.0, ACC enables creation of tasks to resolve errors, with task assignment to responsible personnel. * **MID-less Installation:** From version 3.6.5, ACC supports installation without a MID Server, conserving MID Server resources and enabling proxy server usage. * **Discovery Enhancements:** * Discover MSSQL components via local system user (from version 1.3.0 and 1.5.0 with ACC-VC). * File-based discovery of Java files and certificates, including macOS support for file-based discovery (versions 1.3.0+). * Software discovery enhancements including portable software via package managers, software categorization, license key verification, and browser extension categorization in Brazil release. * Network host availability monitoring added in version 4.1.0. * **High-Volume Upgrades:** Versions 4.3.0 and 5.0 introduced capabilities for bulk upgrading ACC agents across Windows, Linux, and macOS devices. * **Security and Compliance:** * Rotation scheduling for ACC certificates to maintain secure communication (version 5.0). * Support for custom Certificate Authorities in Kubernetes Visibility Agent Informer. * Requirement of maintenance tokens for Windows agent uninstallations (Brazil). * **Informer and Cloud Integration:** Storage of ServiceNow credentials in Google Cloud Secret Manager when using Google Kubernetes Engine (GKE). * **Performance and Resource Management:** Ability to disable only high CPU usage checks while maintaining overall data collection in CPU protection mode (version 5.0). * **Diagnostics and Logging:** Enhanced error logging with Error Framework integration and improved debug logging to facilitate troubleshooting without direct agent log access. * **Software Asset Management (SAM) Enhancements:** Windows UserAssist registry key deprecation; last-used software metrics now derived from running-process snapshots, improving accuracy. ## Changes and Renaming * ACC for Visibility renamed to Kubernetes Visibility Agent starting in version 1.1.0, with CNO for Visibility separated as a distinct application. * Metric Explorer can be used independently of ACC Monitoring starting in version 4.1.0. * Error logging moved from Service Error Management to the Error Framework with SN-ACC prefix codes. ## Deprecations * Agent Client Collector Security Incident Response is no longer supported as of Zurich release; customers should refer to deprecation guidance for alternatives. * Windows UserAssist key no longer used for last-used software metrics; replaced by process snapshot methods. ## Activation and Requirements * ACC requires activation of the Agent Client Collector Framework plugin (snagent) and Monitoring plugin (snitmon) on instances with Event Management installed. * ACC is available via the ServiceNow Store. * No additional browser or system requirements were introduced in the Brazil release family. ## Localization and Accessibility * Supported languages include US English (default), UK English, French, German, Italian, Japanese, and Spanish. * No new accessibility updates were noted for the Brazil release. ## Practical Benefits for ServiceNow Customers * Improved error handling and operational visibility with task creation and enhanced logging. * Greater flexibility and resource efficiency through MID-less installation and proxy support. * Enhanced discovery capabilities for software, certificates, and infrastructure components, supporting better asset management and compliance. * Streamlined bulk management of agents across multiple operating systems, reducing administrative overhead. * Security improvements through certificate rotation and uninstall protection mechanisms. * Integration with cloud-native services (Google Cloud Secret Manager) for credential management in Kubernetes environments. Consolidated page of all release notes for Agent Client Collector from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agent Client Collector release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agent Client Collector to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agentclientcollector-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Agent Client Collector. {#dfrn3-agentclientcollector-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Create tasks to address Agent Client Collector errors](https://www.servicenow.com/docs/access?context=create-error-task&family=yokohama&ft:locale=en-US) : Starting in version 4.3.0, create tasks to resolve errors relating to the Agent Client Collector. Tasks are assigned to personnel who investigate the underlying issues and work to resolve the errors. [Use a proxy server with MID-less installation](https://www.servicenow.com/docs/access?context=acc-yml-options&family=yokohama&ft:locale=en-US) : Starting in version 4.3.0, enable using a proxy server when installing Agent Client Collector without a MID Server. [Discovery MSSQL server components](https://www.servicenow.com/docs/access?context=using-enhanced-discovery-and-sam-together&family=yokohama&ft:locale=en-US) : Starting in version 1.3.0, enable discovery of MSSQL components by running Discovery as a local system user. [Java certification Discovery through file-based discovery](https://www.servicenow.com/docs/access?context=using-enhanced-discovery-and-sam-together&family=yokohama&ft:locale=en-US) : Starting in version 1.3.0, discover java file information using Agent Client Collector for Visibility Content (ACC-VC) file based discovery. File based discovery locates java files that are installed on the system but not running, enabling retrieval of data used for licensing and auditing. [Enable high volume upgrade of agents](https://www.servicenow.com/docs/access?context=acc-high-volume-upgrade&family=yokohama&ft:locale=en-US) : Starting in version 4.3.0, enhance efficiency by performing high-volume upgrade of large numbers of Agent Client Collector installations at once. [Store ServiceNow instance credentials in the Google Cloud Secret Manager when the Informer uses Google Kubernetes Engine (GKE)](https://www.servicenow.com/docs/access?context=cnov-deploy-prepare&family=yokohama&ft:locale=en-US) : If your organization uses Google Kubernetes Engine (GKE) you can store the secret in Google Cloud Secret Manager. The Kubernetes Visibility Agent Informer can then pull the ServiceNow credentials for accessing your instance from the Google Cloud Secret Manager. [Use a custom CA to enable the Informer to communicate with the ServiceNow instance when using a custom root CA](https://www.servicenow.com/docs/access?context=cnov-deploy-prepare&family=yokohama&ft:locale=en-US) : Mount a custom certificate authority into the Kubernetes Visibility Agent Informer pod to enable the Informer to communicate with the instance when a custom root CA is used. [Scan your resource directories for file attributes](https://www.servicenow.com/docs/access?context=directory-scan-checks-policies&family=yokohama&ft:locale=en-US) : Starting in version 3.13.0, run a check to receive information on the directory file's integrity, size, space, response time, and age. [Conserve MID Server resources by using MID-less installation for Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-itom-cloud-services&family=yokohama&ft:locale=en-US) : Starting in version 3.6.5, conserve MID Server resources for more persistent features by using the MID-less installation when installing Agent Client Collector. With this installation, you don't need a MID Server in your system architecture. [Block event creation for non-existent entities](https://www.servicenow.com/docs/access?context=prevent-events-nonexistent-entities&family=yokohama&ft:locale=en-US) : Starting in version 3.13.0, block the creation of events and alerts if the process monitoring and log files don't exist in their indicated location. [Control how check results are sent](https://www.servicenow.com/docs/access?context=create-edit-policies&family=yokohama&ft:locale=en-US) : Starting in version 3.6.5, configure the circumstances when check results are sent. [Configure and receive notifications of agent key expiration](https://www.servicenow.com/docs/access?context=agent-registration-key-configuration&family=yokohama&ft:locale=en-US) : Starting in version 3.6.5, receive notifications that indicate when an agent registration key is expiring. [Monitor network host availability](https://www.servicenow.com/docs/access?context=network-host-availability-check&family=yokohama&ft:locale=en-US) : Starting in version 4.1.0, use a new check to verify network host availability. [Identify software running on Linux and Windows devices](https://www.servicenow.com/docs/access?context=acc-visibility-checks-policies&family=yokohama&ft:locale=en-US) : Starting in version 4.1.0, identify the software that is running on your Linux and Windows servers and devices by using file-based Discovery. File-based Discovery enables you to maintain the records of your software licenses and helps you to evaluate any threats from unwanted files. | | Zurich | [Upgrade MID-less agents](https://www.servicenow.com/docs/access?context=upgrade-agent-from-instance&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, perform selective and high-volume upgrades on ACC agents when not using a MID Server by using products such as DEX and ACC-VC. [\[Placeholder link text to key verify-agent-functionality\]](https://www.servicenow.com/docs/access?context=verify-agent-functionality&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, verify that an agent is functioning properly by performing a self-test on the agent. [\[Placeholder link text to key acc-workspace-dashboard\]](https://www.servicenow.com/docs/access?context=acc-workspace-dashboard&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, view a list of agents and their statuses on the ACC Workspace dashboard. [Monitor Linux events](https://www.servicenow.com/docs/access?context=linux-checks-policies&family=zurich&ft:locale=en-US) : Starting in version 3.15.0, monitor Linux events using Linux event checks. [Discover MSSQL components using ACC-VC](https://www.servicenow.com/docs/access?context=exploring-accv&family=zurich&ft:locale=en-US) : Starting in version 1.5.0, use ACC-VC to discover MSSQL components in your environment. [Discover software information with ACC-VC using SWID tags](https://www.servicenow.com/docs/access?context=exploring-accv&family=zurich&ft:locale=en-US) : Starting in version 1.5.0, gather software information with ACC-VC using software identification (SWID) tags on an agent and a ServiceNow® instance. [Use improved debug logging](https://www.servicenow.com/docs/access?context=acc-configure-log-levels&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, benefit from enhanced debug logging by sending all debug statements to a log file [Manage Agent Client Collector certificates](https://www.servicenow.com/docs/access?context=acc-yml-options&family=zurich&ft:locale=en-US) : Starting in version 5.0, configure a schedule by which to rotate Agent Client Collector certificates which enable communication between agents and ITOM Cloud Services. Rotating certificates ensures that when a certificate expires, a new certificate is in place. [Perform high-volume Agent Client Collector upgrade in a macOS environment](https://www.servicenow.com/docs/access?context=acc-high-volume-upgrade&family=zurich&ft:locale=en-US) : Starting in version 5.0, upgrade large numbers of Agent Client Collector agents at a time that are running on macOS. This extends the existing high-volume upgrade capabilities available for Windows and Linux in the 4.3.0 release. [Use an IMDSv2 endpoint for metadata discovery](https://www.servicenow.com/docs/access?context=acc-configure-websocket-endpoint&family=zurich&ft:locale=en-US) : Starting in version 5.0, the IMDSv2 endpoint for metadata discovery is invoked when using Agent Client Collector in an AWS EC2 environment. [Use enhanced errors and diagnostics to troubleshoot issues with servers and endpoints](https://www.servicenow.com/docs/access?context=view-agent-errors&family=zurich&ft:locale=en-US) : Starting in version 5.0, view errors that occur before or after the registration process when Agent Client Collector connects to the instance. This provides enhanced debugging capabilities by enabling you to view issues in the instance, without requiring direct access to the agent logs. [Disable checks using heavy system resources while in CPU protection mode](https://www.servicenow.com/docs/access?context=checks-policies&family=zurich&ft:locale=en-US) : Starting in version 5.0, disable only those checks that are causing high CPU usage while in CPU protection mode. It is still possible to disable all checks and completely stop data collection while in CPU protection mode.In a Windows environment, Agent Client Collector has improved the accuracy of how check CPU usage is monitored. [Configuration data files size limit](https://www.servicenow.com/docs/access?context=acc-config-data-files&family=zurich&ft:locale=en-US) : Starting in version 5.0, configuration data files have a maximum size of 10MB. [Configure Agent Client Collector with proxy auto-configuration (PAC) files](https://www.servicenow.com/docs/access?context=proxy-agent&family=zurich&ft:locale=en-US) : Starting in version 5.0, enable easier connection of Agent Client Collector to a proxy server by using a proxy auto-configuration (PAC) file. [\[Placeholder link text to key gcp-config-file\]](https://www.servicenow.com/docs/access?context=gcp-config-file&family=zurich&ft:locale=en-US) : Starting in version 3.15.0, GCP checks provide added support to configure metrics through a configuration file in JSON format. [Run certificate Discovery using Agent Client Collector for Visibility Content](https://www.servicenow.com/docs/access?context=run-cert-discovery-accvc&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, use the Agent Client Collector for Visibility Content to discover TLS/SSL certificates used by the ports running on the server's configuration items (CIs). Certificate Inventory and Management uses the certificate data to manage the TLS/SSL certificate life cycle. [File-based Discovery is supported in a macOS environment](https://www.servicenow.com/docs/access?context=file-based-discovery&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, use File-based Discovery in a macOS environment. [Collect metrics using non-osqueryd data collection](https://www.servicenow.com/docs/access?context=using-enhanced-discovery-and-sam-together&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, collect data more efficiently by invoking non-osqueryd data collection. | | Australia | No updates for this release. | | Brazil | [Discover portable software installed by package managers](https://www.servicenow.com/docs/access?context=accvc-package-discovery&family=brazil&ft:locale=en-US) : Discover software installed on endpoints via package managers that isn't discoverable by traditional checks and policies. [Create a custom filter rule](https://www.servicenow.com/docs/access?context=create-custom-filter-rule&family=brazil&ft:locale=en-US) : Create a custom software filter rule to exclude irrelevant entries from Discovery in your Software Asset Management (SAM) inventory. [Configure a license key discovery rule and write a parser script](https://www.servicenow.com/docs/access?context=configure-license-key-rule&family=brazil&ft:locale=en-US) : Verify software legitimacy by creating license keys on your Windows, Linux and macOS devices. [Categorize software](https://www.servicenow.com/docs/access?context=acc-software-categorization&family=brazil&ft:locale=en-US) : Use software categorization to group discovered software packages into business-relevant categories. Software categorization helps you avoid manually tagging software and provides administrative teams with an efficient inventory of software records. [Track software on Windows applications](https://www.servicenow.com/docs/access?context=using-enhanced-discovery-and-sam-together&family=brazil&ft:locale=en-US) : Use improved software tracking on Windows applications. Software tracking informs you of the last time the application was used. [Require a maintenance token for Windows uninstalls](https://www.servicenow.com/docs/access?context=require-maintenance-token-uninstall&family=brazil&ft:locale=en-US) : Require using a maintenance token when uninstalling an agent from a Windows device. A maintenance token provides a layer of protection so that unauthorized personnel can't perform the uninstall. [Enable a non-persistent virtual desktop infrastructure agent](https://www.servicenow.com/docs/access?context=enable-npvdi-agent&family=brazil&ft:locale=en-US) : Configure an agent to enable it to work in a Virtual Desktop Infrastructure (VDI) environment. VDI agents gather data more quickly than traditional agents not enabled for a VDI. [Categorize discovered browser extensions and software packages](https://www.servicenow.com/docs/access?context=acc-categorize-discovered-software&family=brazil&ft:locale=en-US) : Discover browser extensions and software packages by category. Categorization removes the need to tag software records manually and provides an accurate software inventory. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Agent Client Collector features. {#dfrn3-agentclientcollector-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [\[Placeholder link text to key acc-visibility-landing-page\]](https://www.servicenow.com/docs/access?context=acc-visibility-landing-page&family=yokohama&ft:locale=en-US) : Starting in version 1.1.0, ACC for Visibility has been renamed as Kubernetes Visibility Agent and consists only of what is currently CNO for Visibility. The term CNO for Visibility has been deprecated and replaced with Kubernetes Visibility Agent. All other ACC for Visibility functions are now part of Agent Client Collector for Visibility Content. [Explore metrics with Metric Explorer independent of Agent Client Collector Monitoring](https://www.servicenow.com/docs/access?context=agent-workspace-ops-intelligence&family=yokohama&ft:locale=en-US) : Starting in version 4.1.0, view and monitor metric data with Metric Explorer, even if you have not installed Agent Client Collector Monitoring. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [View agent errors](https://www.servicenow.com/docs/access?context=view-agent-errors&family=brazil&ft:locale=en-US) : Errors are now logged using the Error Framework application, instead of Service Error Management. Error Framework provides enhanced context and details for error entries, and error codes begin with the SN-ACC prefix. | [ ] ## Removed Between your current release family and Brazil, some Agent Client Collector features or functionality were removed. {#dfrn3-agentclientcollector-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Agent Client Collector features or functionality were deprecated. {#dfrn3-agentclientcollector-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Agent Client Collector Security Incident Response is no longer supported. For details on replacement options, see the [Deprecation guidance for Agent Client Collector Security Incident Response \[KB2249776\] article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2249776) in the Now Support Knowledge Base. | | Australia | No updates for this release. | | Brazil | UserAssist deprecation during SAM last-used metric collection : The Windows `UserAssist` registry key is no longer used to determine the last-used timestamp for installed software. The last-used value is now derived from running-process snapshots collected by the existing SAM metering poll on the endpoint, with a Windows registry Run key used for auto-start applications. | [ ] ## Activation information Review information on how to activate Agent Client Collector. {#dfrn3-agentclientcollector-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed. Important: Agent Client Collector is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed. Important: Agent Client Collector is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | Activation information : Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed. Note: Agent Client Collector is available in the ServiceNow Store. For details, see the following activation information. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agent Client Collector, such as specific requirements or compliance levels. {#dfrn3-agentclientcollector-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Localization information : The current available languages for Agent Client Collector are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English. | [ ] ## Highlight information If there are specific highlight considerations for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Agent Client Collector for Visibility: Starting in version 1.1.0, ACC for Visibility has been renamed Agent Client Collector for Visibility Content. CNO for Visibility has been extracted from Agent Client Collector for Visibility Content and is now a separate application. * Store instance credentials in the Google Cloud Secret Manager when the Kubernetes Visibility Agent Informer uses Google Kubernetes Engine (GKE). * Use a custom CA to enable Kubernetes Visibility Agent Informer to communicate with the instance when using a custom root Certificate Authority (CA). * Configure Agent Client Collector without a MID Server by ßusing MID-less configuration. See [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Discover TLS/SSL certificates using Agent Client Collector for Visibility Content certificate Discovery. * Enhance data collection by disabling only those checks with high resource usage, allowing data collection to continue for other checks. * Improve troubleshooting capabilities by viewing errors that occur before and after the registration process in the ServiceNow instance. * Use file-based Discovery in a macOS environment. See [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | * Monitor the performance and health of your infrastructure components. * Enable proactive management and troubleshooting of Configuration Items (CIs). * Identify characteristics of components running on your servers, as an alternative to horizontal, IP-based Discovery. See [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]