--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Agentic Contact Center for Banking release notes for upgrades from Yokohama to Brazil # Combined Agentic Contact Center for Banking release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agentic Contact Center for Banking Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes page helps ServiceNow customers prepare for upgrading the Agentic Contact Center for Banking from the Yokohama release family through to Brazil. It summarizes new features, changes, deprecations, and activation information across these releases, focusing on practical upgrade considerations and notable enhancements. Show full answer Show less ## Key Features Introduced Between Yokohama and Brazil * **Customer 360 Workspace (Australia Release)**: Provides a unified AI-powered view of customer information, including accounts, cases, and interaction history. It offers AI-generated summaries, insights, and recommendations to help Customer Service Representatives (CSRs) quickly understand customer profiles and decide on effective next steps. * **CSR Interaction Workspace (Australia Release)**: Enhances live customer conversations by consolidating customer details, account information, and past interactions. It includes a customer support AI agent delivering real-time contextual insights, call summaries, and recommended next steps to reduce manual effort and lower call handling time. * **Banking CSR Roles (Australia Release)**: Introduces distinct roles for personal and business banking CSRs, granting scoped access to AI-assisted CSR experiences. Personal CSRs can access consumer cases, while business CSRs can access account cases, both limited to their authorized case types. The Now Assist AI agent respects these role scopes for tailored analysis. ## Upgrade Preparation and Activation Before upgrading to Brazil, customers should review pre- and post-upgrade tasks outlined in the release notes to ensure a smooth transition. Activation of the Agentic Contact Center for Banking requires installation via the ServiceNow Store. Customers are advised to request the application there and consult the ServiceNow Store version history for cumulative release notes and additional details. ## Dependencies and Requirements The Agentic Contact Center for Banking depends on the ServiceNow Otto for Financial Services Operations (FSO) application. Customers should verify this dependency prior to upgrading. No changes to browser requirements, accessibility compliance, or localization considerations were introduced between Yokohama and Brazil. ## Additional Notes * No updates, removals, or deprecations occurred in the Yokohama, Zurich, or Brazil releases. * AI-enabled workspaces introduced in the Australia release empower CSRs with real-time assistance, customer insights, and streamlined workflows, improving the efficiency and effectiveness of customer interactions. Consolidated page of all release notes for Agentic Contact Center for Banking from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agentic Contact Center for Banking release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agentic Contact Center for Banking to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agenticcontactcenterforbanking-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Agentic Contact Center for Banking. {#dfrn3-agenticcontactcenterforbanking-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Customer 360 workspace](https://www.servicenow.com/docs/access?context=customer-360-agentic-contact-center-for-banking&family=australia&ft:locale=en-US) : The AI-powered Customer 360 workspace provides a unified single view of customer information across accounts, cases, and customer history. AI-generated summaries, insights, and recommendations help CSRs quickly understand customer profiles and determine the most effective next steps. [CSR Interaction workspace](https://www.servicenow.com/docs/access?context=interaction-workspace-for-agentic-contact-center-for-banking&family=australia&ft:locale=en-US) : The AI-powered CSR Interaction workspace streamlines live customer conversations by displaying customer details, account information, and interaction history. The customer support AI agent provides real-time contextual insights, call summaries, and recommended next steps to reduce manual effort and decrease handle time. [Roles for Banking personal and business CSRs](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-contact-center-for-banking&family=australia&ft:locale=en-US) : This application includes roles that grant access to AI-assisted CSR experiences for business and personal banking and wealth customers. These roles enable CSR agents to view and edit all cases within their granted access scope, including cases created by other agents or submitted via the self-service portal. Banking Personal CSR Agents access all consumer cases and Banking Business CSR Agents access all account cases---both limited to their granted case types. The Now Assist AI agent inherits this scoped access for more relevant analysis. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Agentic Contact Center for Banking features. {#dfrn3-agenticcontactcenterforbanking-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Agentic Contact Center for Banking features or functionality were removed. {#dfrn3-agenticcontactcenterforbanking-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Agentic Contact Center for Banking features or functionality were deprecated. {#dfrn3-agenticcontactcenterforbanking-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Agentic Contact Center for Banking. {#dfrn3-agenticcontactcenterforbanking-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Agentic Contact Center for Banking by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Agentic Contact Center for Banking is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agentic Contact Center for Banking we have noted them here. {#dfrn3-agenticcontactcenterforbanking-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Additional requirements : This application is dependent on ServiceNow Otto for Financial Services Operations (FSO). For more information, see [ServiceNow Otto for Financial Services Operations (FSO) release notes](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations-rn&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agentic Contact Center for Banking we have noted them here. {#dfrn3-agenticcontactcenterforbanking-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agentic Contact Center for Banking, such as specific requirements or compliance levels. {#dfrn3-agenticcontactcenterforbanking-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agentic Contact Center for Banking we have noted them here. {#dfrn3-agenticcontactcenterforbanking-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Agentic Contact Center for Banking we have noted them here. {#dfrn3-agenticcontactcenterforbanking-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Provide your CSRs with workspaces that offer AI-enabled assistance during customer interactions and profile analysis. * Handle customer inquiries, review customer insights, and get suggested actions through AI skills and agents. * View customer data such as account details and recent transactions without toggling between different applications. See [Agentic Contact Center for Banking](https://www.servicenow.com/docs/access?context=agentic-contact-center-for-banking-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]