--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Agentic Contact Center for Insurance release notes for upgrades from Yokohama to Brazil # Combined Agentic Contact Center for Insurance release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agentic Contact Center for Insurance Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document helps ServiceNow customers prepare for upgrading the Agentic Contact Center for Insurance from the Yokohama release family to Brazil. It summarizes new features, changes, removals, deprecations, activation instructions, and additional requirements across the relevant releases---Yokohama, Zurich, Australia, and Brazil. Most releases, including Yokohama, Zurich, and Brazil, have no updates except for Australia, which introduces key enhancements. Show full answer Show less ## Key Features Introduced in Australia Release * **Customer 360 Page:** Provides a consolidated view of insurance customer data including contact details, policies, family members covered, premiums, claims, coverages, interaction history, and attachments. * **CSR Interaction Page:** Displays customer contact details, profiles, live interactions, policies, interaction history, open and closed cases, attachments, and related tasks. It features an AI agent that generates conversation summaries and next-step recommendations to reduce administrative workload and accelerate case resolution. * **Specialized Roles:** Servicing and Claims agents are enabled with CSR capabilities tailored for insurance operations. These roles allow controlled access to modify cases initiated by colleagues or self-service portals, with configurable visibility for claims and case data on the Customer 360 page. * **AI-Enabled Workspaces:** CSRs gain AI-supported tools for customer engagement and profile evaluation, accelerating interaction resolution with AI-driven insights, customer analysis, and action recommendations. ## Activation and Additional Requirements * **Activation:** Agentic Contact Center for Insurance can be installed by requesting it through the ServiceNow Store. * **Additional Requirements:** The application requires ServiceNow Otto for Financial Services Operations (FSO) for activation and configuration. ## Other Release Details * No changes, removals, or deprecations were noted from Yokohama through Brazil releases. * There are no updates related to browser requirements, accessibility, or localization across these releases. * The Brazil release does not introduce new features or modifications. ## What Customers Can Expect By upgrading to the latest supported release family, customers gain enhanced CSR workspaces with AI support for improved customer engagement and faster case resolution. The unified Customer 360 and Interaction pages streamline access to comprehensive insurance customer data, enabling agents to deliver more efficient and informed service. The integration with ServiceNow Otto for FSO ensures alignment with financial services operational standards. Consolidated page of all release notes for Agentic Contact Center for Insurance from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agentic Contact Center for Insurance release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agentic Contact Center for Insurance to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Agentic Contact Center for Insurance. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [\[Placeholder link text to key customer-360-insurance-agentic-contact-centre\]](https://www.servicenow.com/docs/access?context=customer-360-insurance-agentic-contact-centre&family=australia&ft:locale=en-US) : The Customer 360 page delivers a consolidated view of insurance customer data spanning contact details, policies, details of family members covered, premiums, claims, coverages, interaction history, and attachments. [Interaction page](https://www.servicenow.com/docs/access?context=interactionpage-agentic-contact-centre-for-insurance&family=australia&ft:locale=en-US) : The CSR Interaction page provides customer contact details and profiles, live interactions, policies, interaction history, open and closed cases, attachments, and related tasks.The AI agent generates conversation summaries and next-step recommendations to help reduce administrative tasks and resolution times. [Components Installed with Agentic Contact Center for Insurance](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-contact-centre-for-insurance&family=australia&ft:locale=en-US) : This application provides specialized roles for Servicing \& Claims agents that enable CSR capabilities for insurance operations. With these roles, you can access and modify cases within the permitted scope, encompassing cases initiated by colleagues or through the self-service portal. You can also control the visibility of claims and case data on the Customer 360 page. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Agentic Contact Center for Insurance features. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Agentic Contact Center for Insurance features or functionality were removed. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Agentic Contact Center for Insurance features or functionality were deprecated. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Agentic Contact Center for Insurance. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Agentic Contact Center for Insurance by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Note: Agentic Contact Center for Insurance is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agentic Contact Center for Insurance we have noted them here. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Additional requirements : This application requires ServiceNow Otto for Financial Services Operations (FSO). For activation and configuration details, see [ServiceNow Otto for Financial Services Operations (FSO) release notes](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations-rn&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agentic Contact Center for Insurance we have noted them here. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agentic Contact Center for Insurance, such as specific requirements or compliance levels. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agentic Contact Center for Insurance we have noted them here. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Agentic Contact Center for Insurance we have noted them here. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Provides CSRs with workspaces that include AI support for customer engagement and profile evaluation. * Accelerates interaction resolution with AI insights, customer analysis, and action recommendations. * Enables CSR agents to access consolidated customer information including policy details, recent interactions, and related products information within a unified interface. See [\[Placeholder link text to key bundle-finso.agentic-contact-centre-for-insurance-landing\]](https://www.servicenow.com/docs/access?context=agentic-contact-centre-for-insurance-landing&family=australia&ft:locale=en-US) for an overview of features and capabilities. | | Brazil | No updates for this release. | [ ]