--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined AI Admin Hub release notes for upgrades from Yokohama to Brazil # Combined AI Admin Hub release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 38 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Admin Hub Release Notes for Upgrades from Yokohama to Brazil The AI Admin Hub release notes consolidate updates from Yokohama through Brazil releases, providing ServiceNow customers with a comprehensive view of new features, changes, and upgrade considerations for AI Admin Hub. This guide assists in preparing for upgrades, understanding enhancements, and managing AI capabilities effectively. Show full answer Show less ## Important Upgrade Information * **Australia Release:** Introduces enhanced protections for read-only fields with granular control options and updated access control lists (ACLs) replacing the admin role with purpose-driven granular roles. Custom client scripts modifying read-only fields may require adjustments. * **Upgrade Precautions:** Customers with customized UI actions related to ServiceNow Otto skills should update their code to align with new skill releases to prevent functionality issues. * **ServiceNow Otto:** The AI experience branding changed from Now Assist to ServiceNow Otto starting in Zurich Patch 12, with product entitlements remaining unchanged. ## Key Features Introduced Between Yokohama and Brazil * **Now Assist Readiness Evaluation:** Assess organizational readiness for agentic and generative AI capabilities across ITSM, CSM, HRSD, and AI Search. * **Large Language Model (LLM) Management:** Choose and update preferred LLM providers at instance, skill, or skill group levels; deactivate non-compliant skills; and access audit history via AI steward. * **Multilingual Service Configuration:** Manage default and supported languages for Now Assist applications per LLM provider capabilities. * **Now Assist Guardian:** Extended support for third-party LLMs (Amazon Bedrock, Google Cloud AI Studio, OpenAI, etc.) to log and block inappropriate content during AI content generation. * **Enhanced Now Assist Panel:** Features include streaming synthesized responses, multiple independent panels, voice input support, context-aware conversations linked to records, and the ability to upload images, documents, and screenshots for AI-generated answers. * **Context Menu and Skill Customization:** Create multiple Now Assist context menu configurations, customize skills via the Now Assist Skill Kit, clone and edit prompts for business-specific needs, and activate skills with simplified one-step options. * **AI Skill and Model Version Management:** Manage model provider versions, experiment with preview models, control skill activations, and monitor usage and alerts at the skill level. * **Knowledge Management Enhancements:** Use Now Assist to identify and merge duplicate knowledge articles, generate articles from Box-stored files, apply AI-powered Reading Ease scans, and customize knowledge article templates. * **ServiceNow Otto Panel Premium Chat:** Supports switching between interactive views, previewing and downloading generated Microsoft Office documents without branding, follow-up questions with text highlighting, post-chat surveys, and improved search and conversational experiences with inline citations and rich content widgets. * **Security and Compliance:** AI Guardian is enabled by default for prompt injection detection and offensive content blocking, with configurable severity settings per skill. * **Data Privacy and Overflow Management:** Edit data privacy policies for Now Assist skills and control data overflow processing preferences including cloud bursting opt-out options. * **Performance and Analytics:** Access AI Guardian analytics dashboards and usage insights including Now Assist context menu usage and generative AI metrics. ## Changes and Deprecations * Transition to a 365-day burn-down usage measurement model resetting at contract anniversary, improving usage tracking. * Some generative AI skills are now enabled by default for new customers and previously unconfigured skills during upgrades. * Removal of the Conversational Help Skills deployment starting Australia Patch 1. * Removal of the Select Use Case drop-down menu in Agentic AI - ITSM tab (Zurich Patch 5). * Now Assist data sharing opt-out moved to the Data sharing and processing tab. * Coral theme introduced as default for new portals and apps with Next Experience or Core UI; dark theme option available. * One-step skill activation introduced in Brazil release for default skills, simplifying deployment. ## Activation and Requirements * AI Admin Hub is available via the ServiceNow Store for all releases. * Australia release requires the Next Experience UI Framework enabled before using the ServiceNow Otto panel. * Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. * Localization includes Dynamic Translation support in Australia. ## Practical Benefits for ServiceNow Customers * Enhanced security and governance controls protect your AI environment while maintaining flexibility. * Improved AI skill management and customization enables tailoring AI capabilities to specific business needs. * Multilingual and third-party LLM support broadens AI applicability across global teams. * Now Assist panel improvements facilitate seamless, context-aware AI interactions integrated directly into workflows. * Knowledge management enhancements help maintain a high-quality knowledge base with AI-assisted article optimization and merging Consolidated page of all release notes for AI Admin Hub from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Admin Hub release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Admin Hub to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiadminhub-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : If you customized actions on the user interface or other items that are associated with ServiceNow Otto skills, confirm that your customized code is updated with the new skill releases. Otherwise, certain functions might not work as expected. If you run into issues when you're upgrading a ServiceNow Otto product, see the [Issues and mitigation for Now Assist (generative AI) Applications and Plugin updates \[KB1637452\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) article in the Now Support Knowledge Base. Log in to view the article. The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new read_only_option field with granular control levels, including strict_read_only and client_script_modifiable. The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen instance security while preserving flexibility. If you have custom client scripts that modify read‑only fields using `g_form.setValue()` or `g_form.clearValue()`, refer to the [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) article in the Now Support Knowledge Base to identify affected fields and adjust the settings. The existing access control lists (ACLs) have been updated to replace the admin role with purpose-driven granular roles within scripts or security attributes. As part of this update, the `getRoles()` API is replaced with the `hasRole()` API for authorization purposes. Additionally, all references to the admin role in the code have been substituted with the granular roles for authorization use cases. For more information, see [Granular admin roles](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for AI Admin Hub. {#dfrn3-aiadminhub-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Monitor sensitive topic invocations](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=yokohama&ft:locale=en-US) : Access the Gen AI Metrics \[sys_generative_ai_metric\] table to review the logged invocations of sensitive topics and gain insights into how these topics are being triggered and monitored. [Now Assist Readiness Evaluation](https://www.servicenow.com/docs/access?context=now-assist-readiness-evaluation-landing-page&family=yokohama&ft:locale=en-US) : Use the Now Assist Readiness Evaluation app to help you evaluate your organization's readiness to implement agentic and generative AI Now Assist capabilities. Assessments for agentic AI include: * IT Service Management (ITSM) * Customer Service Management (CSM) Assessments for generative AI include: * AI Search * Virtual Agent (VA) * IT Service Management (ITSM) * Customer Service Management (CSM) * HR Service Delivery (HRSD) Results shown are estimates. You should evaluate results provided by Now Assist Readiness Evaluation for accuracy and appropriateness for your use case. [Manage large language models](https://www.servicenow.com/docs/access?context=manage-large-language-models&family=yokohama&ft:locale=en-US) : Choose and update your preferred large language model (LLM) provider at the instance, skill or skill group level for Now Assist out-of-box skills with ServiceNow® third-party model strategy.Deactivate skills that are not compliant with any of the LLM providers and access the audit history to view updates by the AI steward. [Configure multilingual service for Now Assist applications](https://www.servicenow.com/docs/access?context=enable-dynamic-translation-for-now-assist-applications&family=yokohama&ft:locale=en-US) : Manage the default and supported languages by the different LLM providers under Multilingual service for translation. [\[Placeholder link text to key bundle-platai.now-assist-email-recommendation\]](https://www.servicenow.com/docs/access?context=now-assist-email-recommendation&family=yokohama&ft:locale=en-US) : Access the citations to the articles referenced from the knowledge base. Explore references and insert the suggested reply to your email. [Now Assist Guardian supports third-party LLMs](https://www.servicenow.com/docs/access?context=now-assist-guardian&family=yokohama&ft:locale=en-US) : Extend guardrail support to third-party LLMs, such as Amazon Bedrock, Google Cloud (AI Studio and Vertex), and OpenAI to ensure any inappropriate content is logged and blocked during content generation. [Increase the maximum response token limit for custom skills](https://www.servicenow.com/docs/access?context=configure-skill-prompt&family=yokohama&ft:locale=en-US) : Increase the maximum response token limit for Now Assist custom skill beyond default value 1000 to support dynamic pricing based on output tokens and calculate the price for each skill executed per assist. [Exploring Now Assist](https://www.servicenow.com/docs/access?context=exploring-now-assist-platform&family=yokohama&ft:locale=en-US) : Access the Now Assist skills through an identifier tab on the AI Admin Hub console, and find the associated workflows.Navigate to your skills by using the intuitive list or grid view. The skill details are displayed, which means that you don't have to make additional selections.Access the Data privacy section under AI Admin Hub settings. View and edit the data privacy policies that apply to your Now Assist skills. [Accessing the external content in Now Assist panel Q\&A capability](https://www.servicenow.com/docs/access?context=now-assist-multi-turn-qna&family=yokohama&ft:locale=en-US) : Get relevant answers to your questions from external content sources, such as Microsoft SharePoint, Google Drive, and Confluence Cloud, within the Now Assist panel, without manual indexing. Each response shows the source of information to reference later. [Enhanced log visibility](https://www.servicenow.com/docs/access?context=now-assist-guardian&family=yokohama&ft:locale=en-US) : * Access the Generative AI Metric table \[sys_generative_ai_metric\] to gain insights into the guardian logs and determine if they are for monitoring only or for both logging and blocking. Each guardrail shows its status value as Monitor, Block, or Off, to help administrators to manage their security policies. * View the logs of masking that involve personal identifiable information (PII) in the Generative AI Metric table \[sys_generative_ai_metric\]. You can identify which data is masked, the type of request, system response, processing time, errors, or error codes. [\[Placeholder link text to key bundle-platai.now-assist-rn-summarization\]](https://www.servicenow.com/docs/access?context=now-assist-rn-summarization&family=yokohama&ft:locale=en-US) : Define the output field destination so that you can select any multi-line text field from the base table You can customize incident forms and improve the usability of the resolution notes generation skill.Enable requesters to extract information from emails and email attachments to generate tasks. This email-to-task agentic workflow effectively addresses the challenge of task creation from emails. [Identify and review articles](https://www.servicenow.com/docs/access?context=Now-Assist-identify-and-review-duplicate-articles&family=yokohama&ft:locale=en-US) : Identify duplicate Knowledge articles by using Now Assist capabilities. You can review the list and deselect articles that you don't consider to be duplicates. [Streaming responses](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=yokohama&ft:locale=en-US) : Enable streaming responses on the Now Assist panel. Only synthesized responses are streamed. [Multiple Now Assist panels](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=yokohama&ft:locale=en-US) : Create separate, independent Now Assist panels that work across Next Experience and ServiceNow® Studio app shells. [Create Now Assist context Menu configuration](https://www.servicenow.com/docs/access?context=create-now-assist-configuration-with-guided-setup&family=yokohama&ft:locale=en-US) : Create a Now Assist context menu configuration for a streamlined custom skill deployment process with the help of a guided setup. [Email recommendations using the Now Assist context menu](https://www.servicenow.com/docs/access?context=email-recommendations-nacm&family=yokohama&ft:locale=en-US) : Select and choose the tone of your content with the change tone feature. You can select from the elaborate, shorten, casual, formal, or sympathetic tone. [AI Guardian analytics](https://www.servicenow.com/docs/access?context=now-assist-guardian-analytics&family=yokohama&ft:locale=en-US) : Monitor the performance of offensive content and prompt injections guardrails with the help of the AI Guardian analytics dashboard. [Configuring Now Assist settings and features](https://www.servicenow.com/docs/access?context=configuring-na-landing&family=yokohama&ft:locale=en-US) : For custom skills, explore an additional display option in the form of Conversational experiences. You can select Now Assist Virtual Agent to assist you with the display.Create and activate a Now Assist skill copy, and have both the original skill and its copy to remain active simultaneously. [Now Assist Context Menu usage dashboard](https://www.servicenow.com/docs/access?context=now-assist-context-menu-dashboard&family=yokohama&ft:locale=en-US) : View and monitor the use of the Now Assist context menu across the different applications. Gain insights into the usage patterns, frequency, and effectiveness of the context menu actions with the Now Assist context menu usage dashboard. [Customizing ServiceNow skills in the Now Assist Skill Kit to tailor skills to meet your specific business requirements.](https://www.servicenow.com/docs/access?context=clone-and-edit-servicenow-skill&family=yokohama&ft:locale=en-US) : Clone the skills provided by ServiceNow in Now Assist applications by using the Now Assist Skill Kit so that you can edit the prompt or change the AI service provider. By editing the prompt, you can choose the additional inputs to be considered by the large language model (LLM) and arrange the formatting and content of the LLM response. After the skill is edited, you can activate the edited skill in the AI Admin Hub console to enable it. [Enabling the voice input for the Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=yokohama&ft:locale=en-US) : Enable the Voice Input setting for the Now Assist panel in the AI Admin Hub console. This setting gives users a voice-to-text input option to access the skills in the Now Assist panel in any supported language. After it's enabled, the option is available in individual user accessibility preferences. [Setting your data overflow processing preferences to control your data](https://www.servicenow.com/docs/access?context=configure-na-data-overflow&family=yokohama&ft:locale=en-US) : Set your data overflow processing preferences to control your data. By default, all Now Assist network traffic is managed within ServiceNow datacenters, but during periods of high traffic, the traffic is burst to Microsoft Azure datacenters. You can choose whether you want to opt out of cloud bursting from the AI Admin Hub console data overflow processing settings. [Using multi-turn Q\&A in the Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-multi-turn-qna&family=yokohama&ft:locale=en-US) : Ask questions and get relevant answers directly in the Now Assist panel. The system remembers your previous questions for effortless follow-ups and pulls answers from multiple sources to give you the best results. You can select the source name in the response to access the full Knowledge article for more details. [Using dashboard and visualization export in the Now Assist panel](https://www.servicenow.com/docs/access?context=dashboard-viz-export&family=yokohama&ft:locale=en-US) : Export Platform Analytics dashboards and data visualizations through conversations. You can select from several output formats, and download or email the files. [Summarize records with the Now Assist context menu](https://www.servicenow.com/docs/access?context=summarize-with-now-assist-context-menu&family=yokohama&ft:locale=en-US) : Generate summaries by using the Now Assist context menu for the Core UI and Workspace. You can also expand or collapse the summary card, regenerate the summary, copy and share the summary, or provide feedback. | | Zurich | [New features in ServiceNow Otto panel premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=zurich&ft:locale=en-US) : These features were added to ServiceNow Otto panel premium chat: * Switch between multiple interactive views in a single ServiceNow Otto conversation by using the drop-down selector in the interactive view header. Return to a Knowledge Base article, catalog form, or other content you opened earlier without searching for it again. * Preview files that ServiceNow Otto generates directly in the interactive view, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and PDF. Review a file's content before you download it, without leaving the conversation. * Ask a follow-up question about specific content by highlighting text in a ServiceNow Otto response and selecting Ask a follow-up. The highlighted text appears as a quote above the input bar and doesn't carry over when you start or switch to a different conversation. * Download generated files that use plain Microsoft Office templates, with no ServiceNow branding applied. Share or edit downloaded Word, PowerPoint, and Excel files without removing extra formatting first. * Download a generated file directly from the chat by selecting the download icon on the attachment in a ServiceNow Otto response. ServiceNow Otto [Approval assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 12, Now Assist is now ServiceNow Otto. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Approval assistance AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Request status AI agent](https://www.servicenow.com/docs/access?context=ticket-status-aia&family=zurich&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Request status AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [AI skill details](https://www.servicenow.com/docs/access?context=now-assist-skill-details&family=zurich&ft:locale=en-US) : Map multiple skills under subsections and display all applicable products per common skill with distinct visual tags. A visual indicator will mark skills as common, based on schema data. [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US) : Control default activation of skills configured for auto-activating when installed or updated. Review the skills active by default and, activate or deactivate them individually. [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Enable streaming responses and unified surface operations to deliver faster, more reliable ServiceNow Otto® interactions. Support both synchronous and asynchronous workflows while maintaining compatibility with various LLM providers. [Prompt library](https://www.servicenow.com/docs/access?context=now-assist-prompt-library&family=zurich&ft:locale=en-US) : Browse and select from promoted prompt templates or save your own custom prompts, eliminating the need to retype frequently-used prompts within your chats. Access your reusable templates instantly from the omnibar for faster, more consistent conversations. [Archive an AI skill](https://www.servicenow.com/docs/access?context=archive-a-now-assist-skill&family=zurich&ft:locale=en-US) : Find the Deprecated skills option in the navigation pane within AI Admin Hub to view skills deprecated by business unit, unavailable for use and no longer supported by ServiceNow. [Now Assist Guardian enabled by default](https://www.servicenow.com/docs/access?context=now-assist-guardian&family=zurich&ft:locale=en-US) : Detect and log prompt injection attempts across all generative AI applications and features, and offensive content in supported Now Assist skills, by default. You can configure AI Guardian to block AI-generated responses when an attempt is detected. [Using AI Admin Hub](https://www.servicenow.com/docs/access?context=using-now-assist-admin_0&family=zurich&ft:locale=en-US) : Explore additional user interface tabs of a Now Assist skill within a selected workflow. Access the usage and analytics of that skill. You can also view and manage the security and governance details of the selected skills. [Configure prompt injection detection for Now Assist skills](https://www.servicenow.com/docs/access?context=configure-prompt-injection-attack-protection&family=zurich&ft:locale=en-US) : Set the prompt injection detection action and severity level for Now Assist skills. Prompt injection detection is enabled by default for all Now Assist skills, except Platform skills and custom skills. When a skill has its own setting, AI Guardian automatically applies the more protective of the two settings, the skill-level setting or the instance-level setting. [Visual Q\&A in Now Assist](https://www.servicenow.com/docs/access?context=now-assist-qa-genius-result&family=zurich&ft:locale=en-US) : Upload screenshots, error images, or documents in the Now Assist panel and get AI-generated answers about their content without leaving your current context. [Catalog experience](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=zurich&ft:locale=en-US) : Navigate away from a catalog form mid-completion and a modal appears asking whether you want to stay or leave, preventing accidental loss of your work. After you submit a catalog item, you can select View Details to open the submitted record. [Enhancements](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=zurich&ft:locale=en-US) : Switch between multiple interactive views --- such as knowledge articles, catalogs, and org charts --- within a single conversation using a new dropdown in the Now Assist panel. When more than six promoted topics are available, you can select a category on the topic menu to see all of them at once. [Image and document upload](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=zurich&ft:locale=en-US) : Upload images and screenshots directly into the Now Assist panel as part of your conversation and Now Assist interprets the visual content to answer your questions or generate summaries. [Maintain and display the right context](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=zurich&ft:locale=en-US) : Open the Now Assist panel while working on an incident record and you automatically see the most recent conversation tied to that incident. You can continue chatting about the incident or switch to unrelated topics in the same session, keeping your work in context without losing your place. [Post-chat surveys in premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=zurich&ft:locale=en-US) : Collect user feedback in premium chats through post-chat surveys that trigger on agent task completion instead of waiting for a chat-end event. When an agent completes a task in an agentic flow, the survey can surface based on a configured probability, enabling you to gather insights that were previously unavailable. [Using AI Admin Hub](https://www.servicenow.com/docs/access?context=using-now-assist-admin_0&family=zurich&ft:locale=en-US) : Explore the archive option from navigation pane within AI Admin Hub and archive custom and copies of Now Assist skills. [Clarifying questions for unclear requests](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Get precise, relevant answers from Now Assist panel premium chat even when your request is unclear, as the assistant asks you a targeted clarifying question before responding instead of returning an overwhelming list of results. When the assistant is confident it understands your request, it responds immediately without interrupting the conversation. [Upload documents](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Upload documents directly into a Now Assist panel conversation during topic, skill, catalog, or agent execution, and let the assistant extract information from them to automatically fill in required fields, answer questions, and keep the conversation moving. Uploaded document context is retained for the duration of the session and cleared when the session ends to protect your data. [Response feedback](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Provide more detailed feedback on Now Assist panel responses by selecting thumbs up or thumbs down, then choosing from configurable checkbox options or adding your own comments to explain exactly what was helpful or what fell short. Your feedback is captured and made available through analytics dashboards, helping admins continuously improve the quality of responses you receive. [Start premium chat from any page](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Start a Now Assist panel premium chat from any page in the Employee Hub with a single click, without interrupting existing workflows. You can upload files, toggle web search on or off, and receive a personalized greeting with promoted topics when opening a new conversation. [Synthesized results in chat experience](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Get concise, grounded answers to your natural language questions in Now Assist panel premium chat, with inline citations linking to the knowledge articles, actions, and catalogs used to generate the response. You can ask follow-up questions within the same context, explore sources in the side panel, and see clear messaging if results are limited or unavailable. [Search results side panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : View search citations and related results in a collapsible side panel that appears alongside your Now Assist panel premium chat responses, so you can explore sources without leaving the conversation. You can select any internal source to open it in the background, browse external results in a new tab, and close the panel at any time to return to the full chat view. [Primitives and widgets](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : View rich, responsive content inline in your Now Assist panel premium chat conversation, including people profiles, org charts, record cards, and record summaries that match the look and feel of your portal. You can also access org charts and people information directly through natural language --- for example, by typing "show me the org chart for John Smith" --- without leaving the conversation. [Voice Input](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Use your voice to send prompts in Now Assist panel premium chats by selecting the microphone button in the input bar, which transcribes your speech to text so you can interact with the assistant hands-free. You can enable or disable voice input through your personal preferences, and your admin can also turn it on or off at the assistant level through Assistant Designer. [Search enhancements](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Get cleaner, more organized search results in Now Assist panel premium chat, with single records displayed as cards and multiple records displayed as tables. You can switch between multiple interactive views in a conversation using a dropdown and use a back button to return to previously viewed content. [Transition from chat to full search results](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Access the full search results page directly from your Now Assist panel premium chat response by selecting the "Full search experience" link in the sources and more panel. The search results page opens with your original search term already populated, so you can explore the complete set of results without having to retype your query. [Follow-up questions from search results](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Ask follow-up questions in Now Assist panel premium chat directly from your workspace search results by selecting the "Ask a follow-up" button, which opens a new conversation with the relevant search context already loaded. You can continue exploring a topic conversationally without having to re-enter your query or switch between search and chat. [Record-specific context](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Get more relevant responses from Now Assist panel premium chat when you're working on a record, as conversations started from a record page are automatically aware of that record's context. You no longer need to manually describe what you're working on --- the assistant understands it from the start. [Upgrade Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Upgrade your Now Assist panel experience to premium chat without losing your active conversations, as any conversations in progress remain accessible until you refresh the page. When you open premium chat for the first time after the upgrade, a summary of what's new helps you quickly get familiar with the latest capabilities. [Manage version](https://www.servicenow.com/docs/access?context=manage-version&family=zurich&ft:locale=en-US) : Review the summary, alerts, and notifications regarding changes in model provider version states as they are deprecated or retired. [Send information from panel conversations](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Send information from Now Assist panel conversations directly to relevant fields on incident pages using action buttons. You don't have to manually copy and paste content between Now Assist panel conversations and the incident form. [Maintain context across tabs](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Automatically see the most recent Now Assist panel conversation for an incident when you switch between incident tabs. Now Assist panel remembers which conversation belongs to which incident and displays it when you return to that incident. [Configure supported record types](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Configure which record types will support Now Assist panel context switching. This enables teams to customize the Now Assist panel experience based on a business unit's workflow and use cases. [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : View your Now Assist panel chat history grouped by incident record. Agent conversations related to a specific incident are grouped together rather than organized chronologically, making them easier to find. [Chat history panel enhancements](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : View the correct conversation history when you navigate between different incident records. [Send information to Agent Chat conversation](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Send information directly from a Now Assist panel conversation to an agent chat conversation. This makes it easier to collaborate and share helpful information during incident resolution. [Build custom integrations](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Build custom Now Assist panel integrations that are tailored to specific business needs by passing custom context data in any format when initiating Now Assist panel conversations or executing skills. [Enhanced content detection with third-party guardrails](https://www.servicenow.com/docs/access?context=configure-guardrail-model&family=zurich&ft:locale=en-US) : AI Guardian supports third-party service provider guardrails, such as Microsoft Azure, Amazon Bedrock, and Google Model Armor so that any inappropriate content is logged and blocked during content generation. This gives you the flexibility to choose the detection provider that best aligns with your existing cloud infrastructure. [Post-chat surveys in enhanced chat](https://www.servicenow.com/docs/access?context=now-assist-panel-enhanced&family=zurich&ft:locale=en-US) : Collect user feedback in enhanced chats through post-chat surveys that trigger on agent task completion instead of waiting for a chat-end event. When an agent completes a task in an agentic flow, the survey can surface based on a configured probability, enabling you to gather insights that were previously unavailable. [Requester Approval Checklist](https://www.servicenow.com/docs/access?context=service-portal-approval-checklist-skill&family=zurich&ft:locale=en-US) : The Requester Approval Checklist skill in the ServiceNow AI Platform® generates a structured checklist by mapping real-time request data against your organization's knowledge articles. Note: The skill is on by default. [New system properties for the Now Assist Readiness Evaluation app](https://www.servicenow.com/docs/access?context=nare-sys-props&family=zurich&ft:locale=en-US) : * Reduce performance issues when a large volume of data is assessed with the sn_assess.assessment_limit system property. * Customize the estimated remediation effort for select efforts with the sn_assess.effort_visibility system property. Setting this system property to true turns on the Remediation properties tab in the Now Assist Readiness Evaluation dashboard. * Decide the maximum number of records to process for the ITSM assessment with the sn_assess.task_limit system property. [Manage version](https://www.servicenow.com/docs/access?context=manage-version&family=zurich&ft:locale=en-US) : Manage the versions of model providers across various skill groups and instance levels in Now Assist. You can modify and update versions for both base system and custom skills. [Skills](https://www.servicenow.com/docs/access?context=now-assist-skills&family=zurich&ft:locale=en-US) : Unlock the benefits of the Now Assist Fulfiller subscription to be able to explore and activate all the skills available in the system from AI Admin Hub. [Role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Define roles within role restrictions for individual skills in AI Admin Hub to enforce resource access restrictions when a skill is invoked. This feature promotes precise control over the resources that can be accessed, like data and APIs. [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&family=zurich&ft:locale=en-US) : Share your experience in the Now Assist journey by providing feedback when prompted. [Voice input setting automatically activated](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&family=zurich&ft:locale=en-US) : Activate the Now Assist panel to automatically turn on the voice input setting, which is now located on the Assistants page. [Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Request additional information or clarification by asking a follow-up question in the Now Assist panel. [Synthesized Now Assist responses](https://www.servicenow.com/docs/access?context=gchat-conv-integration&family=zurich&ft:locale=en-US) : View synthesized Now Assist responses from within Google Chat to have a richer conversational experience. [Now Assist support in article optimization](https://www.servicenow.com/docs/access?context=knowledge-center-article-optimization&family=zurich&ft:locale=en-US) : Improve the quality and health of your knowledge articles by using Now Assist based Article Optimization in the Knowledge Center. Scan knowledge articles and get instant, actionable feedback. [Use Now Assist to identify knowledge gaps](https://www.servicenow.com/docs/access?context=understanding-knowledge-gaps&family=zurich&ft:locale=en-US) : Identify and fill potential knowledge gaps proactively, including missing knowledge articles and recurring issues that lack or have an incomplete knowledge article. [Agentic workflows from within Google Chat](https://www.servicenow.com/docs/access?context=gchat-conv-integration&family=zurich&ft:locale=en-US) : Initiate and view agentic workflows from within Google Chat. [Monitor sensitive topic invocations](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Access the Gen AI Metrics \[sys_generative_ai_metric\] table to review the logged invocations of sensitive topics and gain insights into how these topics are being triggered and monitored. [Long term stable models](https://www.servicenow.com/docs/access?context=long-term-stable-models&family=zurich&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Create multiple ServiceNow Otto context menu skill configurations](https://www.servicenow.com/docs/access?context=create-multple-nacm-skill-configuration&family=zurich&ft:locale=en-US) : You can now have multiple Now Assist context menu configurations on the same record form and field. You just have to create the required configuration and add to the form or field. [Generate KB article with ServiceNow Otto context menu](https://www.servicenow.com/docs/access?context=generate-kb-article-with&family=zurich&ft:locale=en-US) : Using the Now Assist Context Menu open prompt inline and pop-over variant you can quickly produce high-quality, accurate, and lucid knowledge articles, saving time and improving support in Knowledge Management. [AI Readiness Evaluation](https://www.servicenow.com/docs/access?context=now-assist-readiness-evaluation-landing-page&family=zurich&ft:locale=en-US) : Use the Now Assist Readiness Evaluation app to help you evaluate your organization's readiness to implement agentic and generative AI Now Assist capabilities. Assessments for agentic AI include: * IT Service Management (ITSM) * Customer Service Management (CSM) Assessments for generative AI include: * AI Search * Virtual Agent (VA) * IT Service Management (ITSM) * Customer Service Management (CSM) * HR Service Delivery (HRSD) The results shown are estimates. You should evaluate results provided by Now Assist Readiness Evaluation for accuracy and appropriateness for your use case. [Improve Docs content in Strategic Portfolio Management with ServiceNow Otto context menu](https://www.servicenow.com/docs/access?context=answer-queries-with-now-assist-context-menu&family=zurich&ft:locale=en-US) for SPM : Implement the open prompt capability to enhance your ability to add additional context and generate accurate content with Now Assist context menu. This feature enables interactive conversations with both supported ServiceNow® generative AI skills and custom-built skills. [Configure custom prompts for knowledge article templates](https://www.servicenow.com/docs/access?context=Now-assist-configure-custom-prompts-for-templates&family=zurich&ft:locale=en-US) : As an admin, clone the KB generation skill and update prompts for AI model providers. This feature helps the agent use custom templates and custom prompts to generate knowledge articles with Now Assist from single and multiple knowledge bases. [Manage AI models](https://www.servicenow.com/docs/access?context=manage-large-language-models&family=zurich&ft:locale=en-US) : Choose and update your preferred LLM provider at the instance, skill, or skill group level for Now Assist base system skills. Deactivate skills that aren't compatible with any of the LLM providers and access the audit history to view updates by the AI steward in AI Control Tower. [Configure multilingual service for Now Assist applications](https://www.servicenow.com/docs/access?context=enable-dynamic-translation-for-now-assist-applications&family=zurich&ft:locale=en-US) : Manage the default and supported languages by the different LLM providers under Multilingual service for translation. [Configure email reply recommendation](https://www.servicenow.com/docs/access?context=configure-email-recommendation&family=zurich&ft:locale=en-US) : Access citations to the articles referenced from the Knowledge Base. Explore references and insert the generated reply to your email. [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=zurich&ft:locale=en-US) : Use the enhanced Now Assist panel for an intuitive and personalized experience. The updated Now Assist panel can be resized and moved anywhere on the ServiceNow AI Platform. [AI Guardian supports third-party LLMs](https://www.servicenow.com/docs/access?context=now-assist-guardian&family=zurich&ft:locale=en-US) : Extend guardrail support to third-party LLMs, such as Amazon Bedrock, Google Cloud Vertex AI studio, Google AI studio, and Azure OpenAI, to verify that any inappropriate content is logged and blocked during content generation. [Increase the maximum response token limit for custom skills](https://www.servicenow.com/docs/access?context=configure-skill-prompt&family=zurich&ft:locale=en-US) : Increase the maximum response token limit for a Now Assist custom skill beyond the default value of 1000. This ability supports dynamic pricing based on output tokens and calculates the price for each skill executed per assist. | | Australia | [New features in ServiceNow Otto panel premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : These features were added to ServiceNow Otto panel premium chat: * Switch between multiple interactive views in a single ServiceNow Otto conversation by using the drop-down selector in the interactive view header. Return to a Knowledge Base article, catalog form, or other content you opened earlier without searching for it again. * Preview files that ServiceNow Otto generates directly in the interactive view, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and PDF. Review a file's content before you download it, without leaving the conversation. * Ask a follow-up question about specific content by highlighting text in a ServiceNow Otto response and selecting Ask a follow-up. The highlighted text appears as a quote above the input bar and doesn't carry over when you start or switch to a different conversation. * Download generated files that use plain Microsoft Office templates, with no ServiceNow branding applied. Share or edit downloaded Word, PowerPoint, and Excel files without removing extra formatting first. * Download a generated file directly from the chat by selecting the download icon on the attachment in a ServiceNow Otto response. [Manage version](https://www.servicenow.com/docs/access?context=manage-version&family=australia&ft:locale=en-US) : Experiment with new models for custom skills as a part of model preview program within AI Admin Hub. The program aims to provide an opportunity for the user to explore and experiment with the new models even before they are generally available. [ServiceNow Otto panel premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Switch between records in ServiceNow Otto panel workspaces without disrupting your workflow or losing conversation context. [Using the approval assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&family=australia&ft:locale=en-US) : ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Approval Assistance AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Using the request status AI agent](https://www.servicenow.com/docs/access?context=ticket-status-aia&family=australia&ft:locale=en-US) : ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Request status AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=australia&ft:locale=en-US) : Enable streaming responses and unified surface operations to deliver faster, more reliable ServiceNow Otto® interactions. Support both synchronous and asynchronous workflows while maintaining compatibility with various LLM providers. [AI skill details](https://www.servicenow.com/docs/access?context=now-assist-skill-details&family=australia&ft:locale=en-US) : Map multiple skills under subsections and display all applicable products per common skill with distinct visual tags. A visual indicator will mark skills as common, based on schema data. [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US) : Control default activation of skills configured for auto-activating when installed or updated. Review the skills active by default and, activate or deactivate them individually. [Usage alerts](https://www.servicenow.com/docs/access?context=usage-alerts&family=australia&ft:locale=en-US) : Establish limit-based alert rules at the skill level to oversee assist consumption and skill execution counts. This solution seeks to prevent resource exhaustion, and offer clear insights via an alerts feed and rule management interface. [Prompt library](https://www.servicenow.com/docs/access?context=now-assist-prompt-library&family=australia&ft:locale=en-US) : Browse and select from promoted prompt templates or save your own custom prompts, eliminating the need to retype frequently-used prompts within your chats. Access your reusable templates instantly from the omnibar for faster, more consistent conversations. [Archive an AI skill](https://www.servicenow.com/docs/access?context=archive-a-now-assist-skill&family=australia&ft:locale=en-US) : Find the Deprecated skills option in the navigation pane within AI Admin Hub to view skills deprecated by business unit, unavailable for use and no longer supported by ServiceNow. [Create knowledge articles using AI and Box](https://www.servicenow.com/docs/access?context=kc-create-article-with-Box&family=australia&ft:locale=en-US) : The Knowledge Center now integrates with Box. This integration enables authors to use stored files as a source for generating knowledge articles with Now Assist. [Now Assist Guardian enabled by default](https://www.servicenow.com/docs/access?context=now-assist-guardian&family=australia&ft:locale=en-US) : Detect and log prompt injection attempts across all generative AI applications and features, and offensive content in supported Now Assist skills, by default. You can configure AI Guardian to block AI-generated responses when an attempt is detected. [Using AI Admin Hub](https://www.servicenow.com/docs/access?context=using-now-assist-admin_0&family=australia&ft:locale=en-US) : Explore additional user interface tabs of a Now Assist skill within a selected workflow. Access the usage and analytics of that skill. You can also view and manage the security and governance details of the selected skills. [Create knowledge articles using AI and Box](https://www.servicenow.com/docs/access?context=kc-create-article-with-Box&family=australia&ft:locale=en-US) : Knowledge Center integrates with Box, enabling authors to use stored files as a source for generating knowledge articles with Now Assist. [Article Optimization with Reading Ease scan](https://www.servicenow.com/docs/access?context=kc-reading-ease-scan&family=australia&ft:locale=en-US) : The AI-based Reading Ease scan, integrated into the article optimization feature of Knowledge Center, scans articles for readability, provides actionable recommendations, and supports ongoing article improvement. [Configure prompt injection detection for Now Assist skills](https://www.servicenow.com/docs/access?context=configure-prompt-injection-attack-protection&family=australia&ft:locale=en-US) : Set the prompt injection detection action and severity level for Now Assist skills. Prompt injection detection is enabled by default for all Now Assist skills, except Platform skills and custom skills. When a skill has its own setting, AI Guardian automatically applies the more protective of the two settings, the skill-level setting or the instance-level setting. [Visual Q\&A in Now Assist](https://www.servicenow.com/docs/access?context=now-assist-qa-genius-result&family=australia&ft:locale=en-US) : Upload screenshots, error images, or documents in the Now Assist panel and get AI-generated answers about content without leaving your current context. [Catalog experience](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Navigate away from a catalog form mid-completion and a modal appears asking whether you want to stay or leave, preventing accidental loss of your work. After you submit a catalog item, you can select View Details to open the submitted record. [Enhancements](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Switch between multiple interactive views --- such as knowledge articles, catalogs, and org charts --- within a single conversation using a new dropdown in the Now Assist panel. When more than six promoted topics are available, you can select a category on the topic menu to see all of them at once. [Image and document upload](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Upload images and screenshots directly into the Now Assist panel as part of your conversation and the Now Assist interprets the visual content to answer your questions or generate summaries. [Maintain and display the right context](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Open the Now Assist panel while working on an incident record and you automatically see the most recent conversation tied to that incident. You can continue chatting about the incident or switch to unrelated topics in the same session, keeping your work in context without losing your place. [Post-chat surveys](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Collect user feedback in premium chats through post-chat surveys that trigger on agent task completion instead of waiting for a chat-end event. When an agent completes a task in an agentic flow, the survey can surface based on a configured probability, enabling you to gather insights that were previously unavailable. [Using AI Admin Hub](https://www.servicenow.com/docs/access?context=using-now-assist-admin_0&family=australia&ft:locale=en-US) : Explore the archive option from navigation pane within AI Admin Hub and archive custom and copies of Now Assist skills. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI agents and skills to deliver insights * Advanced: AI agents and skills to boost productivity across relevant use cases * Prime: Act autonomously with all AI agents and skills, and create your own [Merge duplicate articles](https://www.servicenow.com/docs/access?context=merge-duplicate-articles&family=australia&ft:locale=en-US) : Use Now Assist in Knowledge Management to merge selected duplicate knowledge articles into a single consolidated article, preserving references to the original sources and maintaining a high‑quality, well‑organized knowledge base. | | Brazil | [New features in ServiceNow Otto panel premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=brazil&ft:locale=en-US) : These features were added to ServiceNow Otto panel premium chat: * Switch between multiple interactive views in a single ServiceNow Otto conversation by using the drop-down selector in the interactive view header. Return to a Knowledge Base article, catalog form, or other content you opened earlier without searching for it again. * Preview files that ServiceNow Otto generates directly in the interactive view, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and PDF. Review a file's content before you download it, without leaving the conversation. * Ask a follow-up question about specific content by highlighting text in a ServiceNow Otto response and selecting Ask a follow-up. The highlighted text appears as a quote above the input bar and doesn't carry over when you start or switch to a different conversation. * Download generated files that use plain Microsoft Office templates, with no ServiceNow branding applied. Share or edit downloaded Word, PowerPoint, and Excel files without removing extra formatting first. * Download a generated file directly from the chat by selecting the download icon on the attachment in a ServiceNow Otto response. [Manage version](https://www.servicenow.com/docs/access?context=manage-version&family=brazil&ft:locale=en-US) : Experiment with new models for custom skills as a part of model preview program within AI Admin Hub. The program aims to provide an opportunity for the user to explore and experiment with the new models even before they are generally available. [ServiceNow Otto panel premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=brazil&ft:locale=en-US) : Switch between records in ServiceNow Otto panel workspaces without disrupting your workflow or losing conversation context. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AI Admin Hub features. {#dfrn3-aiadminhub-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Edit a Now Assist skill](https://www.servicenow.com/docs/access?context=edit-a-now-assist-skill&family=yokohama&ft:locale=en-US) : You can now view the Helpful resources and Frequently asked questions (FAQ) tabs on the list view of the Now Assist skills page. [Email reply recommendation](https://www.servicenow.com/docs/access?context=now-assist-skills&family=yokohama&ft:locale=en-US) : The email response creation skill offers guidance in choosing the most appropriate template based on the user's specific context. Additionally, it identifies the potential errors when a response isn't generated as intended. [Default email client for email recommendation skill](https://www.servicenow.com/docs/access?context=now-assist-skills&family=yokohama&ft:locale=en-US) : The Seismic email client is enabled by default on Core UI with the activation of email recommendation. This client provides the Generative AI application features for creating email responses, draft management, and template management. [Now Assist panel response](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=yokohama&ft:locale=en-US)Now Assist panel response : With the carousel experience removed, the Now Assist panel now generates a synthesized response for any user inquiry. This response includes content from Knowledge articles, flows \& actions, skills, and links to those articles, instead of only the Now Assist panel skills. [Now Assist data sharing opt-out moved to Data sharing and processing tab.](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&family=yokohama&ft:locale=en-US) : The opt-out button in the data sharing card from the AI Admin Hub Account page has moved to the Settings page on the Data sharing and processing tab. [Now Assist context menu](https://www.servicenow.com/docs/access?context=now-assist-write-overview&family=yokohama&ft:locale=en-US) : You can now open the Now Assist context menu by selecting the Now Assist context menu icon () for effortless access.The Now Assist context menu enables users to automatically select a sentence, paragraph, or the entire content even if they initially make a partial selection. Administrators can configure the selection to be a sentence, paragraph, or the entire content.The dynamic header label next to the Now Assist context menu icon can be customized to display the query status.The new Now Assist context menu icon () was updated with an enhanced animation. [Configure multilingual service for Now Assist applications](https://www.servicenow.com/docs/access?context=enable-dynamic-translation-for-now-assist-applications&family=yokohama&ft:locale=en-US) : Enable translation settings is now Multilingual service in Now Assist admin console. | | Zurich | [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) : [Updated the name of status buttons.](https://www.servicenow.com/docs/access?context=assessing-go-no-go&family=zurich&ft:locale=en-US)An Agentic AI - HRSD card is available on the Agentic AI Assessment Home Page and contains the current readiness status of Ready or Action Required. [Manage model providers](https://www.servicenow.com/docs/access?context=edit-model-providers&family=zurich&ft:locale=en-US) : Explore the Manage integrations option within Manage model providers tab now. [Manage version](https://www.servicenow.com/docs/access?context=manage-version&family=zurich&ft:locale=en-US) : Update the model provider version at the instance or the skill level form Manage model versions within Manage AI models option under Now Assist Settings tab. [Updates made to labels.](https://www.servicenow.com/docs/access?context=agentic-ai-assessment-dashboard&family=zurich&ft:locale=en-US) : On the Agentic AI- Assessments tab,Issues are now renamed findings. [Updated the name of status buttons.](https://www.servicenow.com/docs/access?context=assessing-go-no-go&family=zurich&ft:locale=en-US) : Go button on Now Assist Assessment Home page is now renamed to Ready. [Updates made to legend labels.](https://www.servicenow.com/docs/access?context=reviewing-now-assist-assessment&family=zurich&ft:locale=en-US) : The No Blockers label is now renamed Informational. The Blockers found label is now renamed Required. The Review for blockers label is now renamed Recommended. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Use](https://www.servicenow.com/docs/access?context=using-now-assist-readiness-evaluation&family=zurich&ft:locale=en-US) : * View the updated legend that now includes None-XXL estimated remediation efforts along with assessment icon explanations. * Understand estimated remediation efforts more clearly now that blocker areas are included in the estimated remediation efforts and non-blocker observations are not included in estimated remediation efforts. * Select any widget on the Agentic AI- Assessment dashboard and Now Assist assessment dashboard tabs to open that widget's data table in a separate tab. [Analyzing AI performance](https://www.servicenow.com/docs/access?context=now-assist-analytics&family=zurich&ft:locale=en-US) : The Analytics tab is now renamed to Performance. [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure multilingual service for Now Assist applications](https://www.servicenow.com/docs/access?context=enable-dynamic-translation-for-now-assist-applications&family=zurich&ft:locale=en-US) : Enable translation settings is now a multilingual service in the AI Admin Hub console. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Edit an AI skill](https://www.servicenow.com/docs/access?context=edit-a-now-assist-skill&family=zurich&ft:locale=en-US) : You can now view the Helpful resources and Frequently asked questions (FAQ) tabs on the list view of the Now Assist skills page. [Configure email reply recommendation](https://www.servicenow.com/docs/access?context=configure-email-recommendation&family=zurich&ft:locale=en-US) : The email response creation skill helps you choose the most appropriate template based on your context. Additionally, it identifies the potential errors when a response isn't generated as intended. [Agentic conversations in Virtual Agent](https://www.servicenow.com/docs/access?context=agentic-conversations-vad&family=zurich&ft:locale=en-US) : Halt an agentic conversation mid-query by hovering over the send icon and selecting the interrupt flow icon when the icon changes. | | Australia | [Default model provider updated to third-party LLM](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Conversational Help](https://www.servicenow.com/docs/access?context=conversational-help-skills&family=australia&ft:locale=en-US) : The discovery of Conversational Help Skills from the Now Assist panel is no longer configured as auto-enabled. | | Brazil | [One-step activation of AI skills](https://www.servicenow.com/docs/access?context=configure-a-now-assist-skill&family=brazil&ft:locale=en-US) : Activate an AI skill in AI Admin Hub with only one step. This optional activation method can be used for default skills with default settings. For granular or custom configuration, the previous guided setup wizard remains available from Advanced setup. One-step activation isn't available with Next Experience in this release. | [ ] ## Removed Between your current release family and Brazil, some AI Admin Hub features or functionality were removed. {#dfrn3-aiadminhub-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AI Admin Hub features or functionality were deprecated. {#dfrn3-aiadminhub-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * In Patch 5, the Select Use Case drop-down menu was removed from the Agentic AI - ITSM tab. | | Australia | * Starting with the [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) release, Conversational Help Skills is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Admin Hub. {#dfrn3-aiadminhub-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : [Skills](https://www.servicenow.com/docs/access?context=now-assist-skills&family=australia&ft:locale=en-US) : AI features are available with activation of any ServiceNow Otto® plugin from [https://www.servicenow.com/docs/access?context=external.sn-app-store\&family=australia\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=external.sn-app-store&family=australia&ft:locale=en-US). For AI Admin Hub in the ServiceNow® Store, see . Important: AI Admin Hub is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : AI Admin Hub is available from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Admin Hub we have noted them here. {#dfrn3-aiadminhub-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Additional requirements : The Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Admin Hub we have noted them here. {#dfrn3-aiadminhub-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Browser requirements : ServiceNow Otto supports various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto isn't supported in Internet Explorer. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Admin Hub, such as specific requirements or compliance levels. {#dfrn3-aiadminhub-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Admin Hub we have noted them here. {#dfrn3-aiadminhub-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Localization information : ServiceNow Otto supports Dynamic Translation for Australia. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Admin Hub we have noted them here. {#dfrn3-aiadminhub-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * AI Admin Hub is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * AI Guardian is enabled by default and detects prompt injection attempts and offensive content without manual activation. * Configure prompt injection detection separately for each generative AI skill. * Create knowledge articles with AI using files stored in Box. * Improve the clarity and accessibility of your articles with the AI-powered prompt Reading Ease scan. [Merge duplicate articles](https://www.servicenow.com/docs/access?context=merge-duplicate-articles&family=australia&ft:locale=en-US) : Merge selected duplicate knowledge articles into a new consolidated article with ServiceNow® Otto for Knowledge Management. The merge preserves references to source articles and helps maintain a clean, high‑quality knowledge base. | | Brazil | Get started right away with guided quick-start use cases that appear as actionable cards on the home page. This gives both new and experienced administrators a clear starting point for enabling AI. See [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=brazil&ft:locale=en-US) for more information. | [ ]