--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined AIOps LEAP release notes for upgrades from Yokohama to Brazil # Combined AIOps LEAP release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AIOps LEAP release notes for upgrades from Yokohama to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive view of AIOps LEAP updates from the Yokohama release through to Brazil. It covers new features, changes, activation instructions, dependencies, and important upgrade considerations to help customers effectively plan and execute their upgrade to Brazil. Show full answer Show less ## New Features * **Enhanced Opportunities Page:** Improved loading and selection of all opportunity cards for better user experience. * **Incident Clustering and Summaries:** AIOps LEAP intelligently categorizes incidents using historical data to provide actionable resolutions and consolidate information for decision making and knowledge management. * **Group Incidents for Automation:** Utilizes the ServiceNow Group Action Framework (GAF) plugin to analyze incident data and create clusters representing automation opportunities, facilitating resolution of similar future incidents. * **Automation Recommendations and Playbook Generation:** Identifies frequent issues to recommend automation and automatically generate detailed resolution playbooks that can be shared across teams for continuous improvement and operational efficiency. * **New Third-Party AI Model Providers:** In Zurich and later releases, Google Gemini and AWS Claude were added alongside Now LLM Service and Azure OpenAI for generative AI capabilities. ## Changes * **Pin Automation Opportunities:** Users can pin important automation opportunities for quick access and research. * **Automation Feedback and Tracking:** Enables users to provide feedback on resolution steps and playbooks, with all activities tracked for accountability. * **Customizable Filters:** Filters on automation opportunity dashboards can be tailored and retained across sessions to support analysis. * **Coral Theme Introduction:** Zurich introduced the Coral theme as the default for new portals and mobile experiences, providing a fresh, brand-neutral look with an optional dark mode to improve readability and reduce eye strain. ## Activation and Installation AIOps LEAP is available from the ServiceNow Store and can be activated via multiple interfaces including Workspaces and Now Assist Admin Workspace. Customers should request installation through the ServiceNow Store and follow the documented activation steps to enable AIOps LEAP functionality in their environment. ## Additional Requirements * **Yokohama Requirements:** Requires Now Assist for Platform; Now Assist for Creator is optional. * **Zurich Requirements:** ServiceNow Otto for Creator must be installed to enable playbook generation. ## Accessibility and Localization The Coral theme introduced in Zurich provides a dark mode option to enhance accessibility by reducing eye strain. No other specific accessibility or localization updates were noted for the Brazil release. ## Practical Benefits for ServiceNow Customers * Streamlines incident management by grouping related incidents and providing actionable automation opportunities. * Enhances operational efficiency through automated playbook generation and centralized knowledge sharing. * Improves user experience with customizable dashboards, pinning, and modern UI themes including dark mode. * Offers flexibility and innovation by integrating multiple AI model providers for advanced AI capabilities. * Supports upgrade readiness with clear activation and dependency guidance to ensure smooth deployment. Consolidated page of all release notes for AIOps LEAP from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AIOps LEAP to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiopsleap-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Enhanced opportunities page](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : Enhancements \& Design changes to load all opportunities and enable to select all cards. [Incident clustering and comprehensive summaries](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge. [Group incidents to create automation opportunities](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents. [Automation recommendations and playbook generation](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform. | | Zurich | [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AIOps LEAP features. {#dfrn3-aiopsleap-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Pin automation opportunities](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : You can pin the automation opportunities required for ease of access and research. [Automation feedback and tracking](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : You can provide your feedback on the available resolution steps and playbooks. Each activity on the automation activity is tracked and recorded. [Filters for automation opportunities and playbooks](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : You can customize filters on the automation opportunity dashboard to filter them according your requirement for analysis. These filters are retained even when the page is refreshed. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some AIOps LEAP features or functionality were removed. {#dfrn3-aiopsleap-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AIOps LEAP features or functionality were deprecated. {#dfrn3-aiopsleap-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Use one of the following steps to activate AIOps LEAP.{#dfrn3-aiopsleap-summary__entry__56} | Activate from | Steps | |-|-| | Workspaces | 1. Select Workspaces on top, select AIOps LEAP. 2. Select Now Assist Admin Workspace, select Activate. | | Now Assist Admin | 1. Select AdminNow Assist AdminNow Assist Skills 2. In the navigation pane, select ITOM. 3. Select Activate AIOps LEAP. | [Table 1. Activate AIOps LEAP] Important: AIOps LEAP is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install AIOps LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: AIOps LEAP is available under ServiceNow Otto for IT Operations Management (ITOM) in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__68} | Release | Release notes | |-|-| | Yokohama | Additional requirements : You should have the following dependencies installed: * Now Assist for Platform * Now Assist for Creator (optional) | | Zurich | Additional requirements : You should have ServiceNow Otto for Creator installed to generate playbooks. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__78} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels. {#dfrn3-aiopsleap-summary__entry__88} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__98} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__108} | Release | Release notes | |-|-| | Yokohama | * Automation feedback and tracking for automation opportunities * Pin Automation Opportunities for ease of analysis * Customize filters for Automation Opportunities and published playbooks. * Customize columns on the Automation Opportunities and published playbooks pages. * Use published LEAP in SOW to resolve a new incident quickly. * Use a value dashboard for performance analysis and enhancement. See [AIOps Learning Enhanced Automation Playbook (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See [Learning Enhanced Automation Platform (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] *[\>]: and then