--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Benchmarks release notes for upgrades from Yokohama to Brazil # Combined Benchmarks release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Benchmarks Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document guides ServiceNow customers through the upgrade process for Benchmarks from the Yokohama release family to the Brazil release family. It provides a comprehensive summary of new features, changes, removals, deprecations, activation details, and other relevant information across all intermediate releases (Zurich, Australia) to Brazil. Show full answer Show less The document is designed to help customers understand what has changed and what to expect as they prepare for and execute their upgrade to the Brazil release. ## Key Features Introduced * **New KPIs in Yokohama:** * **Call deflection - percentage:** Tracks incidents created through Proactive Engagement and Digital End-User Experience self-service channels. * **Self-solved percentage:** Indicates how often issues are resolved using self-service channels like Desktop Assistant, Now Assist panel, and Employee portal. * **Knowledge Articles created using Now Assist:** Measures productivity moments by showing the number of knowledge base articles generated via Now Assist over a period. * **HRSM benchmarking indicators:** Enables evaluation of HR Service Management performance compared to peers. * No new features were introduced in Zurich, Australia, or Brazil releases for Benchmarks. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations in Benchmarks features between Yokohama and Brazil releases. ## Activation and Availability * Benchmarks is an AI Platform feature that is **active by default** starting in Yokohama. * The new Benchmarks dashboard installs automatically with Yokohama and is available via the ServiceNow Store. * Customers should ensure access to the ServiceNow Store to utilize Benchmarks features fully. ## Additional Considerations * No additional system requirements, browser requirements, accessibility considerations, or localization changes were introduced or updated between Yokohama and Brazil releases. ## Highlights for ServiceNow Customers * Leverage the new KPIs related to Now Assist to gain insights into the usage and productivity benefits of self-service tools within ITSM Benchmarks. * Utilize HRSM benchmarking indicators to compare your HR service management performance against industry peers, enabling targeted improvements. * Expect a stable Benchmarks experience with no feature removals or deprecations through the upgrade path. Consolidated page of all release notes for Benchmarks from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Benchmarks to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-benchmarks-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Benchmarks. {#dfrn3-benchmarks-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | * New KPIs are added to the Call deflection - percentage. These new KPIs help you understand the number of Incidents that are created using Proactive Engagement and Digital End-User Experience self service. * New KPI is added to the self-solved percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. * The new KPI Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period of time. * Leverage benchmarking for HRSM indicators to evaluate your performance in comparison to your peers. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Benchmarks features. {#dfrn3-benchmarks-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Benchmarks features or functionality were removed. {#dfrn3-benchmarks-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Benchmarks features or functionality were deprecated. {#dfrn3-benchmarks-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Benchmarks. {#dfrn3-benchmarks-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store. Important: Benchmarks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels. {#dfrn3-benchmarks-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | 1. Experience the new Key Performance Indicator (KPI) for Now Assist under Productivity moments per user of ITSM Benchmarks to understand the benefits of Now Assist features like Knowledge Article generation. 2. Benchmark the all new HRSM indicator to help evaluate the performance in comparison to your peers. See [\[Placeholder link text to key bundle-itsm.r_Benchmarks\]](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]