--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Care Team Operations for Biomed release notes for upgrades from Yokohama to Brazil # Combined Care Team Operations for Biomed release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Biomed Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates, features, changes, and upgrade guidance for Care Team Operations for Biomed spanning from the Yokohama release through to the Brazil release. It is designed to assist in preparing for upgrades and understanding enhancements across multiple ServiceNow releases. Show full answer Show less ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete specified tasks before and after upgrading to the Brazil release. * **Activation:** Care Team Operations for Biomed is available via the ServiceNow Store. Installation requires requesting the application from the Store for each release family. ## Key Features Introduced * **Yokohama Release:** * Expanded biomed case functionality to handle custom support requests tailored to organizational biomed departments. * Biomed support requests can be submitted via preconfigured record producers in the Care Team Portal. * Synchronization between biomed cases and work orders allows teams to track and fulfill cases as work orders and tasks, especially when Clinical Device Management is installed. * **Zurich Release:** * Enhanced management of roles and responsibilities with new selective access roles such as Support Department Agent and Support Department Manager, configurable within healthcare organizations. * **Australia Release:** * Introduced granular read-only field protections within the ServiceNow AI Platform to strengthen security without compromising flexibility. * Expanded AI capabilities with three licensing tiers (Foundation, Advanced, Prime) offering varying access to AI features and workflows. * Now Assist in Virtual Agent enables conversational creation of support requests across healthcare IT, biomed, facilities, and environmental services, improving user experience through clarifying questions and validation workflows. * Care Team Operations Case Creation AI voice agent allows case creation via phone conversations, requiring the relevant plugin. * Feature administrators gained expanded permissions to complete certain tasks previously restricted to full administrators. * **Brazil Release:** * No new features or updates were introduced specifically in Brazil for Care Team Operations for Biomed. ## Changes, Removals, and Deprecations Across all releases from Yokohama to Brazil, no changes, removals, or deprecations were recorded for Care Team Operations for Biomed features or functionality. ## Additional Considerations * **Security Enhancements:** Australia release strengthened instance security with enhanced read-only controls. * **Browser, Localization, Accessibility:** No updates or changes were noted for browser requirements, accessibility compliance, or localization considerations throughout these releases. * **Highlights:** Automation of biomed support requests, improved role management, AI-driven conversational support creation, and enhanced security are key focus areas. ## What Customers Can Expect * Improved biomed case management with integrated work order tracking for efficient support and fulfillment. * More precise user role assignments, enhancing security and user access control within healthcare organizations. * Advanced AI-powered tools for conversational support request creation, simplifying user interactions via chat or voice. * Stronger security posture through granular read-only field settings, maintaining flexibility while protecting data integrity. * A seamless upgrade path with clear guidance and no deprecated or removed features affecting Care Team Operations for Biomed functionality. Consolidated page of all release notes for Care Team Operations for Biomed from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Biomed release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Biomed to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforbiomed-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role, you can now complete tasks that were initially reserved for users with the broader administrator role. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Operations for Biomed. {#dfrn3-careteamoperationsforbiomed-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Healthcare Biomed case overview](https://www.servicenow.com/docs/access?context=hcls-cto-biomed-case&family=yokohama&ft:locale=en-US) : Expand biomed cases to support custom support requests for your organization's biomed department. [Care Team Portal biomed requests](https://www.servicenow.com/docs/access?context=requesting-cto-biomed&family=yokohama&ft:locale=en-US) : Request support from your organization's biomed department with preconfigured record producers. [Healthcare biomed case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-fulfilling-biomed&family=yokohama&ft:locale=en-US) : Care Team Operations for Biomed links biomed cases and work orders. For customers with Clinical Device Management, care teams will gain visibility into all biomed cases reported by their team while also providing biomed support teams with the ability to fulfill cases as work orders and work order tasks. | | Zurich | [Setting up roles and responsibilities in Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=cto-biomed-setting-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Operations for Biomed features. {#dfrn3-careteamoperationsforbiomed-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Operations for Biomed features or functionality were removed. {#dfrn3-careteamoperationsforbiomed-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Operations for Biomed features or functionality were deprecated. {#dfrn3-careteamoperationsforbiomed-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Biomed. {#dfrn3-careteamoperationsforbiomed-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Biomed, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforbiomed-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Automate healthcare operations by enabling biomed support request creation and fulfillment. * Create biomed support requests from directly within the Care Team Portal. * Gain full visibility into reported biomed cases while enabling biomed teams to manage and fulfill them as work orders or work orders tasks when Clinical Device Management is installed. See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Assign roles and responsibilities more efficiently with an updated user configuration process. See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent to create cases conversationally over the phone. * Care Team Operations for Biomed has received security enhancements in the Australia release. See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]